By: Dr. W. J. Whistance-Smithp. 1 Business Ethics MORE INSIGHT INTO WALLY’S WORLD!

By: Dr. W. J. Whistance-Smithp. 2 Two Fundamental Questions n What is my business? n How’s business? n Many argue that the discussion of ethics in not properly grounded in either of these foregoing questions? Should it (ethics) be? Why? n Why do you care?

By: Dr. W. J. Whistance-Smithp. 3 5 Ethical Dilemmas n Case 1. –1. The customer wants a refund. You agree that a refund is called for but company policy says "No." If you go to your supervisor, the customer's refund will be denied. If you act on your own authority, the customer will be satisfied, but you may get in trouble. What do you do?

By: Dr. W. J. Whistance-Smithp. 4 Case 2 n 2. Quality is supposed to take precedence over everything else. The job you are finishing is acceptable but you know that you could do a "quality" job if you spent two more hours on it. If you take the extra time you will miss your deadline. What do you do?

By: Dr. W. J. Whistance-Smithp. 5 Case 3 n 3. The company procedure is very clear but you know a "better" way to do the job. Your productivity results are a bit low this month. If you use your new approach (and violate the "rules") you can raise your results to an acceptable level. What do you do?

By: Dr. W. J. Whistance-Smithp. 6 Case 4 n 4. A fellow employee is being harassed at work and is afraid to say or do anything about it. If you "blow the whistle" the company may retaliate against you. You could even lose your job. What do you do?

By: Dr. W. J. Whistance-Smithp. 7 Case 5 n 5. You are working to correct a mistake that you boss doesn't know about. If you tell the boss you will be blamed for the mistake. If you don't tell the boss you could be chewed out for taking too long to do the job. What do you do?

By: Dr. W. J. Whistance-Smithp. 8 Ethical Congruence n Ethical Congruence is the alignment of an organization's stated values, the decisions of its leaders, the behaviors that are encouraged by its systems and the values of its employees. The leader's responsibility is to give employees guidance: what values we expect/require employees to demonstrate, in what priority, and how "absolute" those priorities are.

By: Dr. W. J. Whistance-Smithp. 9 Organization's Operational Philosophy. n Before a business can reach ethical congruence it must be clear on what it truly values. There must be a clear definition and articulation of those values, beliefs and ideals that the organization elects to exist under, hence called the organization's operational philosophy.

By: Dr. W. J. Whistance-Smithp. 10 Building Ethical Congruence n providing employees with guidelines for ethical decision making (a code of conduct). n establishing and implementing systems to measure the effectiveness of the organization's ethics initiative. n establishing reward systems for individuals who contribute to the organization's ethics goals and objectives. n building systems to support people in making ethical business decisions. n training employees on their ethics responsibilities.

By: Dr. W. J. Whistance-Smithp. 11 WHY DOES UNETHICAL BEHAVIOR OCCUR WITHIN ORGANIZATIONS FROM THE UTILITARIANIST’S PERSPECTIVE?

By: Dr. W. J. Whistance-Smithp. 12 DO FIRMS ENGAGE IN ETHICS TRAINING? n Top Management Leadership; TRAINING BY EXAMPLE? n Codes of Conduct; IS THEIR SUCH A THING? n Training Programs; DO THEY ACTUALLY EXIST IN THIS FIELD?

By: Dr. W. J. Whistance-Smithp. 13 What is the role of corporate culture as it pertain to teaching ethics / or in the adoption of ethical behaviour? Are ethics enforceable at the corporate level?