Make Life in Technology Easier! Presenter: Jacob Quade Ties Conference December 16, 2013

Background 16 District Buildings, 9 Elementary and 4 Secondary 7700 Students 1000 Staff 75 Virtual Servers Cisco for Wifi Enterasys for Switches Palo Alto for Firewall Airwatch for MDM Mac and PC Machines

Next Generation Firewalls Are you on on a NextGen Firewall? If not you should be. Palo Alto all in one box Traditional stateful inspection firewalls have effectively become obsolete Don't inspect the data payload of network packets Traditional firewalls can’t distinguish one kind of Web traffic from another

Next Generation Firewalls They allow you to have one box that does it all Application awareness, full stack visibility and granular control Ability to incorporate information from outside the firewall, such as directory-based policy, blacklists and white lists Upgrade path to include SSL decryption to enable identifying undesirable encrypted applications

Bandwidth Management Do you manage your current bandwidth or is a free for all? Packet shaping is a necessity for today’s networks Manage what bandwidth you have or do you have access to endless cheap internet? Pull reports from firewall to see what users are really using to take up the bandwidth

Bandwidth Management Do you manage your current bandwidth or is a free for all? Packet shaping is a necessity for today’s networks Manage what bandwidth you have or do you have access to endless cheap internet? Pull reports from firewall to see what users are really using to take up the bandwidth

Active Directory Authentication Some system that are either synced with AD or SSO o Viewpoint o Infinite Campus o Google Apps o Microsoft Office 365 o Moodle o Wireless Network o Firewall/Internet o Airwatch MDM

Viewpoint Data warehouse for district test scores Users authenticate via Active Directory by a staff ou only Viewpoint pulls data from our SIS Recently replaced fitness gram program with a custom tab that imports into Viewpoint All state tests, nwea are imported into viewpoint

Infinite Campus SIS for the District Users authenticate via Active Directory by a staff ou only When staff leaves they are disabled This did take some work to implement

Google Apps/Office 365 /Docs for the District Users authenticate via Active Directory OUs by Staff and Student graduation year AD is synced with Google every hour Once users leave accounts are disabled

Moodle Online learning system used by the district Users authenticate via Active Directory When a users logs in the first time it pulls their information from AD automatically Teachers create their own group K-12 have accounts

Moodle Online learning system used by the district Users authenticate via Active Directory When a users logs in the first time it pulls their information from AD automatically Teachers create their own group K-12 have accounts

Wireless/Firewall Users authenticate via Active Directory Staff and students could be given different sets of rules for the wireless and your firewall if you want to Machines could have to meet a minimum set up requirements to be on the network

MDM Airwatch Users authenticate via Active Directory to enroll devices Organizational layout – District – Building – Grade/Teacher

Machine Imaging Deploy Studio Image & deploy Macintosh computers and PCs Advanced computers reconfiguration (Macintosh computers only) Full automation support Real time deployment monitoring Freeware... but if you find it useful, feel free to make a donation to the authors !

Managing Technology Requests Manage Engine HelpDesk System is what we currently use for a help desk system Current technicians said that they won't go back to before the helpdesk was implemented No work completed unless a ticket is created Make it easy for user's to submit tickets

Tracks amount of time and how many projects were completed in a day/week Use reports to justify to administration what the IT staff really does in a day A repository for self guide help on certain issues Managing Technology Requests

Help Desk Procedure for deploying a service desk with ITIL Make a clear plan of high-level goals to be achieved with the ITIL implementation Implement an ITIL-based Service Desk with Incident, Problem, Change, and Configuration Management

ITIL Planning your ITIL Implementation What is the Vision? Where are we now? Where do we want to be? How do we get where we want to be? Check Milestones to ensure the organization is head towards defined vision

ITIL Planning your ITIL Implementation What is the Vision? Where are we now? Where do we want to be? How do we get where we want to be? Check Milestones to ensure the organization is head towards defined vision

Network Management Tools Intermapper Cacti Solarwinds PRTG NetSight

Intermapper

Alerts via and text message Create process to monitor web urls and services Helps you be proactive with network/bandwidth issues Catch issues before your end users call about the issue Monitor security cameras and voip systems for bandwidth utilization

Cacti

Solarwinds

Netsight

Wireless 101/Authentication Wireless network setup 2 Different SSIDS One Public and one Private Have users authenticate to your private network with AD AP is every other room Monitor and adjust placement upon demand of end users

Questions? Any Questions?

Make Life in Technology Easier! Presenter: Jacob Quade