ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 1 1 Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 2 This is an exciting opportunity for everyone involved. The benefits go beyond just training and education—collaborate with your peers and inspire others around you. educate collaborate inspire Welcome Connect Conference 2013

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 3 Planet Press is a powerful tool that provides endless customization to your businesses workflow. This presentation will explore more advanced techniques of enhancing your brand, improving customer-facing document delivery, and optimizing your business flow. Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 4 DDMS Training Videos: Objectif Lune Resource Center & Knowledgebase: getplanetpress/vid/default.ht m Videos and Other Resources Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 5 PlanetPress Designer – Enhance document appearance based on conditions PlanetPress Configuration – Customize printing and ing workflows Troubleshooting Techniques – Common issues and resolutions Agenda Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 6 Sample Data – The raw text file passed from DDMS to Planet Press – Drives nearly all aspects of Planet Press – Required for troubleshooting, designing, and creating complex processes Sample Data Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 7 Load sample data True/false basic text conditions – Example: Add 10% off HEW items coupon – Example: Add coupon to last page – Other examples you are using now – Designer vs. Configuration Advanced conditions – Red (right-clickable) text – Combine 2 or more basic conditions Barcodes/QR Designer Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 8 Load sample data Basic text conditions Archive / reports and documents for salespeople (Dedicated print-to- printers) Customize messages/Add additional attachment flyer Red (right-clickable) text – System variables, data locations, etc. Send to Folder plugin for.TXT files *Great for troubleshooting and designing! Configuration Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 9 Service Console – Errors: Printers not paused/Cannot get exclusive access to spool file/etc. Always follow printer path flow: TBL Config > TBL Server > Input Printer > PP > Physical Output Printer Clear stuck jobs in print spooler – C:\Windows\System32\Spool\Printers If hosted - restart VPN If not hosted – Restart PP services – Restart PP machine (and DDMS server) Troubleshooting Printing Issues Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 10 Troubleshooting Steps – Add Folder Output to.TXT file on printer process having the issue – Print / the job as normal – Load the sample data into the designer and review Troubleshooting Display Issues Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 11 Planet Press Professional Service Offerings: RouteTrak Signatures on Invoices Attach Invoices to Statements Labels AP Checks PDF Archive Workflows Additional Ideas & Integration Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 12  PlanetPress Designer  PlanetPress Configuration  Troubleshooting Techniques Recap Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 13 Don’t forget to turn in your session survey for a chance to win a $250 gift certificate Surveys can be turned in at the Conference Registration in the Trinity Foyer or in the Lab located in the Pegasus Ballroom (both located on the lobby level) Planet Press: Advanced Techniques Session Survey

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 14 Planet Press: Advanced Techniques

ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 15 Support – – Monday – Friday – 7AM-7PM CST Training – Option 5 – utions.com utions.com – Virtual Class Training – One on One Training – Onsite Training – New KnowledgeBase is available! Customer Service & Support Contact Information