@cosmickated

Digital Collaboration: the experience and the challenges Kate Doodson - Cosmic

@cosmickated In the beginning… 1996 Who are Cosmic?

@cosmickated Digital Inclusion

@cosmickated Visionary – rural challenges

@cosmickated

Web development Tech support Training Digital Consultancy

@cosmickated

Context: What’s driving change?

@cosmickated What else is driving change? Customers… Have higher expectations Mobilisation – real time commentary They talk to each other – social media Accessibility, Transparency, Accountability

Staff ….. 1/3 of all homeworkers work in rural locations (CPRE 2013)

@cosmickated Policy…… Changes to policy and thinking i.e. Localism, channel shift, digital by default Cost savings and protection of frontline services

@cosmickated Other drivers…… Fragmentation and ownership of devices and operating systems Democratisation of IT knowledge Communication and data has increased and costs decreased

@cosmickated Changing the way we work together

@cosmickated Barriers Legacy systems: 72.7% of authorities, say systems and infrastructure are the biggest barriers to developing their digital offerings. local-government/

Inertia? Innovation Blindness?

@cosmickated

Example – file sharing Dropbox? Dropbox for Business? Google Drive? Box.net? OneDrive? No – why? Ummm Boxcryptor? TruecryptTruecrypt ?

@cosmickated Example - Screen sharing video conference Google Hangouts? Yes, for all 8 attendees, then IT manager.. ‘Um no…’ Webex and telephone Screensharing? Ubuntu?

@cosmickated Results of a survey – Google Forms & saved in Google Drive Can I share it with you? No not allowed, can’t use it… Oh…forward to my to home …. Example – Sharing survey

@cosmickated Forum post… ‘My main problem with cloud storage (beyond potential security issues) is that some employee may start storing their corporate data exclusively there where it is beyond our reach and beyond our backup devices. Then they leave our employ and we have no idea what we have lost on the data side. IT Manager

@cosmickated Example – 365? 8 offices in remote locations 365? NO, why? Not sure…. Several meetings later.. Oh we have found out we are already using 365 in the North And our National HQ is proposing to use it….

@cosmickated Cluster mapping Mapping 800 D & S parishes into clusters How many times might this have been done before?

@cosmickated Typical challenges Start a project in 15 days Start work before PO is set up Work remote, across devices in rural locations Working with multiple agencies big and small (NHS, BT, Lloyds, CAB)

@cosmickated Frustrations Not keeping up to date with the fast changing development of SaaS products? Preferential treatment of systems based on personal preference Quick ‘Now’ answers, can’t wait for SMT Not getting easy answers to questions –e.g. no standard response sheet etc

@cosmickated From my colleagues… Not prepared to try/innovate/retry Power-house not enabler Different answers from different agencies We are an IT company – imagine those that are not? Different data sets, different agencies

@cosmickated Risk

ICO website

@cosmickated Proportionate risk protect the data that needs protecting Not the device or the network?

@cosmickated We need to understand risk.. Categorisation of data Highly sensitive/high impact Moderate sensitive Low sensitive? Need a common framework so we can communicate easier and make judgements ourselves

@cosmickated

Open to new ideas - sandbox new trial ideas together? Clear vocabulary for risk to share Access to declassified and open data Ever updated list of pre-approved products Quick and sound decisions

@cosmickated Kate Doodson #cosmicuk