Mission Possible Paula N. Garrett, MS, RD WIC Program Manager Division of Community Nutrition Virginia Department of Health

The Challenge Train 400+ local agency staff members for a “seamless” transition from legacy system to Crossroads Factors ◦ Organizational knowledge ◦ Educational levels ◦ Geographical distance ◦ Age

Logistics Communications Plan Training Staff Mix: State WIC Office staff, Local Agency Staff, Contractors Hands-On Demonstration Development of Materials

Train-the-Trainer Created “Super” Trainers-Subject Matter Experts (SMEs) All trainers sent to Computer Sciences Corporation (CSC) to participate in the train the trainer sessions

Topics Covered Certification Module ◦ Eligibility ◦ Nutrition Assessment Care Plan Module ◦ Nutrition Education ◦ Goals Food Prescription Module Appointment Scheduling Module

Materials User Manuals ◦ Family Services ◦ Appointment Scheduling Data Sheets (Trainer & Trainee) Guided Discovery Scenarios

Pilot Site Training Conducted training for 16 staff members from one local agency Trainers-SMEs “Trial” Run

Implementation Training Conducted four regional trainings Rigorous training schedule local agency staff members Five days of training

Training Model Hands-On Demonstration & Lecture Centralized training location Training Teams-Trainer & Driver Individual Use of Crossroads

Lessons Learned Hire a Training Coordinator Develop a Comprehensive Plan Gain an understanding of computer environments Flexibility and adaptability

Questions