MotoNovo Finance

This is where we are now But It is not good enough for the future! We need to be more consumer centric

Change is being driven by consumer power 90% of all vehicle sales now begin online Regulation insists upon customer satisfaction More competition from all sides Innovation is vital in an improving economy 2014 – The Year of the Consumer Meeting the customers needs is the only way to succeed

The 21 st Century Customer Increasing Web Finance & Car Sales

Those who offer more choice will win more customers 90% use the internet to research next vehicle 80% sleep next to their smartphone 54% of dealer walk in’s are driven by the internet Your business can compete with every other dealership 70%+ of customers would consider PCP 53% start search with Monthly Budget If we don’t take care of the customer then someone else will

FCA “The Opportunity” There is significant opportunity within the FCA changes that should result in major gains in POS finance penetrations over time Key Issues that the industry have to consider are: Staff incentives and commission models How the customer rate is determined Ensuring fair outcomes for consumers Affordability assessment of the consumers System controls, reporting, training and competence

Consumer Focused Approached In New Regulatory Future Lenders who support a new and sustainable consumer/dealer centric model that embraces the power and reach of the digital channel Lenders who develop products & services for todays customer Lenders who are dedicated to adding value to dealers and brokers Lenders who lead the way on industry wide initiatives Lenders who offer more choice to the consumer Lenders who support a consumer based model will help dealers sell more cars to sell more finance

Setting Lenders Apart 8 Help Dealers & Brokers retain more customers Help the customer afford a wider range of vehicles Help Dealers compete when your asleep Give the consumer more information and choice Help the consumer arrange finance online Protect POS Finance from the return of Direct Lenders Offering more choice and greater affordability Is truly Treating Customers Fairly

Lenders To Support The Consumer Buying Process Finance Advice Speed & Convenience Online Account Discount Shopping Holiday Increase Retention Sell More Cars

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