Philippe Koebel Senior Vice President EMEA, Orange Business Services October 30, 2007 ICT Forum

Page 2 Agenda  IP Transformation by Orange Business Services  Solutions for Operators in Action

Page 3 Orange Business Services heritage one of the few integrated global operators with a strong leadership in innovation a European leader in mobile services and one of the most valuable and recognized brands in the world one of the broadest global communications and services portfolios and networks

Page 4 facts and figures >global reach and local presence -unmatched seamless reach with a presence in 220 countries and territories -wholly-owned mobile networks in 23 countries and a founding member of the FreeMove Alliance, spanning 26 countries >key facts -revenue over €10bn -29,000 people in 166 countries and territories -leveraging France Telecom Group’s 4,200 R&D researchers >customers -3,750 multinational customers -2/3 of top global 100 companies -Focus on verticals: transportation, banking, oil sector -major market share european SMEs and public sector -8 million business mobile users *non-audited figures

Page 5 France Telecom / Orange Business Services strategic positioning IP Convergence: Voice / data / mobile Be the world leader in IP transformation IT & Telecoms Convergence Be the leader in information and communication systems integration for large companies a global integrated operator delivering outstanding customer experience

Page 6 From core to IP transformation and critical applications solutions for IP transformation mobility IP telephony voice and video over IP network integration services communications outsourcing communication critical applications CRM unified messaging advanced collaboration solutions machine to machine advanced access to applications application hosting security financial applications a robust network foundation application based networking IPSec VPNs MPLS IP VPNs voice VPNs end-user proximity sites time focus on sites focus on individuals Core Network Related Services

Page 7 our portfolio optimize your communications infrastructure keep your business secure enhance your business-critical communication applications improve your office communication make your business mobile professional services applicationscollaborationmobilitysecurity networks optimize your telephony telephony outsourcing services your business needs

Page 8 fixed / mobile convergence strategy Business Talk BEW multimedia Network convergence driven by operators to achieve cost optimisation Service bundling for clients One contract, one bill, one customer care Tariff discounts Multiple devices Service convergence for clients One single number One voic , one directory,… One unique device for business Business Pack Orange Office Fully integrated solutions for SMB

Page 9 track record in the European public sector >Main IP transformation partner for central and local authorities in France >Network and Services provider for Ministries of Foreign Affairs in Europe (Netherlands, Sweden, Norway, Finland, Austria, Germany, France…) >IP transformation for the European Community: Orange Business Services as provider of S-Testa network and security services signed in 2006 and under final deployment >Solutions for Operators in european as well as in emerging countries

Page 10 Agenda  IP Transformation by Orange Business Services  Solutions for Operators in action

Page 11 new needs and new opportunities Communication suite versus traditional voice Need of personalized services Increasing role of content and entertainment Multi play and “all you can eat” offers

Page 12 the customer experience yesterday fixed telephony mailbox contacts list presence narrow band telephones presence mailbox contacts list mailbox presence identity, payment TV cable TV set – STB mailIM info, games, transactions games console PC fixed broadband mobile telephony SMS info, games, transactions mobile networks telephonesPC identity, payment identity

Page 13 the customer experience tomorrow: a general trend

Page 14 solution for operators: the build, operate and transfer process >the Solutions for Operators offering is a structured process for managing migration into an converged service provider by leveraging the France Telecom/Orange Group expertise -business opportunity assessment: working collaboratively to identify the business opportunity and how to execute the plan -design: network, services, organization, operational systems and business plan -build: infrastructure, operational support systems (OSS), business processes (BSS) -operate: network, service delivery, sales and marketing -transfer: training in network maintenance and support, sales and marketing processes, customer care

Page 15 a structured methodology build (as a project) operate (1-3 years) transfer services  project management  network design  processes design and impl.  staffing / roles and resp  customer satisfaction  service management  application management  billing and invoicing  new services roll-out  customer care –training –processes –CRM tools –certification –coaching additional / advanced services relationship  Business Opportunity Assessment (BOA)  market plan + GTM  service roadmap  business planning  business operations  optimized TCO  CAPEX + OPEX  marketing  business partnership  Equant distributor  domestic provider  domestic FS  revenue sharing technology  equipment  project management  network OSS deployment  services deployment  applications deployment  network management  KPI  technology watch  new technology deployment  infrastructure mgmt –training –processes –OSS tools –certification –coaching

Page 16 in a nutshell… >we procure, install and deploy all the requisite equipment including routers, switches, billing, OSS and BSS >we provide network design and engineering, network operations staff, process management, sales and marketing, product management, project management and security management >we define processes for order management, trouble management processes and customer service >we transfer our knowledge and experience of product management, customer support, equipment installation and maintenance, order management, trouble management and billing

Page 17 a full suite of available networks & services >Next Generation Network (NGN) migration >broadband services rollout and product launch >enterprise IP services >mobility services >fixed and mobile integration >WiFi hotspots >machine-2-machine and telematics

Page 18 Solution for Operators in action: Telecom Polska  build nationwide IP-VPN to the exact specifications of the global Orange Business Services network  deploy all the sales to order processes to allow TPSA to run commercial services  transfer operations to TPSA once engineers, customer support, account teams and all other staff involved in day-to-day operations have been trained by Orange Business Services solution

Page 19 Solution for Operators in action: Solidere  build metro-Ethernet metropolitan area network (MAN) in Beirut city center  build and operate broadband, IP-VPN, data centre services, IPTV broadcast, online gaming, CCTV systems, WiFi hotspot, video conferencing, customer care  transfer operations to Solidere in 2008 once engineers, customer support, account teams and all other staff involved in day-to-day operations have been trained  extend the network when new land is reclaimed solution

Page 20 Solution for Operators in Greece: Lannet >The partnership was announced in June 07 with the purpose to support Lannet Communication ambition of becoming the telecom service Provider of Choice in Greece >Orange Business Services will design and build a customized broadband network, triple play ready (data, voice, video) under the Solutions for Operators offering >Solutions for Operators will rapidly bring to market converged communications and innovative new services, enabling Lannet to offer advanced integrated residential, small office and enterprise services through DSL and WiMax access, including the use of Orange’s residential “Livebox”

Page 21 France Telecom Group / Orange Business Services providing proven solutions transforming operators into converged services providers a global integrated operator aiming to deliver outstanding customer experience on the leading edge for IP transformation and communication critical applications

Page 22 Thank you