Business Enabled Communications Station Group

Contents Station Group – Circular/Terminal/Longest Idle/Ring/Voice Mail – Station Group Announcement – Station Group Feature Pick Up Group Page Group Command Conference Group – One way / Conference PTT Group Interphone Group Pilot Hunt Group – Call Forward – Call Coverage

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Group Type can be assigned about each Group (Circular, Terminal, Longest Idle, Ring, Voice Mail. Group Name, Tenant, Time Table, Pickup Option can be assigned. Max. 50 Members can be assigned Basic Greeting or Queuing Tone can be provided. Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH. Greeting, Queuing Tone Forward Feature can be provided (All, Queue Timeout, Queue overflow) Supplementary Service : Max Queue Counter, Wrap up timer, member No answer timer Attribute Station Group Capacity Station Group Attributes Station Group

CO LINE 2 CO LINE 1 STA101 STA103 STA105 STA104 STA100 STA102 CO LINE 2 CO LINE 1 STA101 STA103 STA105 STA104 STA100 STA102 An idle member of the hunt group is called when a call is received. If unavailable or unanswered, the call is routed to the next station in the group. If the call is unanswered or unavailable, it is routed to the next listed station in the group. STA101 answer Circular Terminal Station Group

CO LINE 1 STA101 STA103 STA104 STA105 STA100STA102 CO LINE 2 CO LINE 3 CO LINE 1 STA100 STA101 STA102 STA103 STA104 STA105 Calls are routed to the station in the group that has been idle for the longest time. All the stations in the group will receive ring for a call of station group when a call is received Longest Idle Ring Station Group

In each group, Group type, Name, Tenant, Time table, Pick up option can be programmed. Max. 50 member can be assigned in a group. GROUP 620 RING Help Desk Group Assignment Max 50 members can be assigned in a group. Group Type The following type can be selected. Terminal, Circular, Ring, Longest Idle, Voice Mail Group Name This will be provided with LCD message when a member receive Group Ring. Tenant Number Tenant can be assigned about each group. A call with Group can be restricted according Tenant Access authority. Time Table Index Time table can be assigned about each group. This is defined ring mode for Forward destination. Pick Up Option Group can be used as Pick up group with the following option (Disable, All Call, Internal, External) Member can be assigned/deleted with Range/Individual Case Group Assignment Station Group

Greeting Tone When a call is routed to Station Group, Greeting Tone Is played during Greeting Play Timer and repeated during repeat counter. Queuing/Second Queuing Tone If all member of group is busy, Queuing Tone Is played and repeated during repeat counter. If Greeting/Queuing Timeout timer is expired, a call is routed to forward destination. Tone Type Normal/Prompt/Announcement/Internal MOH External MOH/SLT MOH/ VMIB MOH CCR During Announcement CCR service can be provided during queuing announcement is played. MOH for Prompt/Annc. MOH can be provided during Repeat delay time.(INT/EXT/VMIB/SLT MOH) Greeting/Queuing Tone Station Group

Queuing Tone Start Repeat Counter is finished. Real Recording Time Delay Time RBT/MOH Queuing Tone Start Queuing Tone Greeting Tone Start Repeat Counter or, Greeting Play Timer is expired. Real Recording Time Delay Time RBT/MOH Greeting Tone Queuing Tone Start Repeat Counter is finished. Real Recording Time Delay Time RBT/MOH Queuing Tone Start 2 nd Queuing Tone Queuing Forward Timer RBT/MOH Greeting/Queuing Tone Station Group

Call In Greeting -. In Greeting : Provide ring to member during Greeting. -. After Greeting: Provide ring to member after Greeting. Max Queue Count It defines maximum queue count of each group. Forward Type It defines forward type of group. 1. Not Use – Call is routed to Error destination 2. Unconditional – Call is directly routed to forward destination 3. Queuing overflow – When Queue count is overflow 4. Queuing timeout – When Timeout timer is expired. 5. Queuing overflow or timeout – case 3 or 4 Apply Time Type It defines the time to apply forward feature. (All/Day/Night/Timed) Forward Destination It defines the destination to forward. Wrap Up Timer A member does not receive the next call during this timer when he goes to idle state. Member No-Answer Timer If a member doesn’t answer the call during this timer, it is routed to the next member. Ring No-Answer Forward Timer If a member doesn’t answer the call during this timer, it is routed to the forward destination Additional Attributes Station Group

Member of Group is unavailable Member of Group is available Greeting Tone Start Repeat Counter or, Greeting Play Timer is expired. Real Recording Time Delay Time Greeting Tone Start RBT/MOH Greeting Annc. Ring Member No answer Time First Member Ring Start Next Member Ring Start Ring No Answer Forward timer is expired. Queuing Tone Start Repeat Counter is finished. Real Recording Time Delay Time RBT/MOH Queuing Tone Start Queuing Forward timer is expired. Queuing Annc. RBT/MOH Station Group Basic Flow

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Pick Up Group allows to pick up the call among members. Pick Up Condition -. All Call Pick up is allowed about all call. -. Internal Call Pick up is allowed about internal call -. external Call Pick up is allowed about external call SYSTEMDirect Pick UpGroup Pick Up iPECS-MG 300/ Station No.566 Feature Code Group Capacity Pick Up Group Attributes Pick Up Group

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Operation 1. Lift Handset. 2. Dials Page zone feature code. 3. Dials zone index. 4. SPK of Phones in Zone goes to be ON and Station A can announces the message. Feature Code. A station, which is allowed to access page facilities, can connect and transmit voice announcements to any or all the systems external/internal page zones. STA101 STA103 STA105 STA104 STA100 STA102 PAGE ZONE 1 STA A SYSTEMInternal PageExternal PageAll Call Page iPECS-MG 300/ Group No Dial Page Feature Code + Group No Group Capacity Page Group Attributes Page Group PGM 134-Flex 2(Page Access) : Enable PGM 151(Internal Zone Page Group Access) : Enable Group Access

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Command One Way A user can make announcements (paging) to members of the Command Group. Command Conference A user can make conference calls with members of the Command Group Feature Code A Stations and external contacts (up to 12 members) can be arranged in groups so that a user may create a conference with all members of the group through a single call. Command GroupOne wayConference iPECS-MG 300/ Group No. (00~10)580 + Group No. (00~10) Group Capacity Command Group Attributes Command Conference Group PGM 152(Command Group Access) : Enable Group Access

On Hook Service 1. On Hook – if a called party member goes to on-hook, he leave the conference 2. Recall – if a called party member goes to on-hook, he receives recall ring. Busy Service (One-Way/Both-Way) 1. Busy - if a member is busy, Command call is established without this member. 2. Request Queuing – if a member is busy, Command call will queue to this member. 3. Recover call – if a member is busy, Command call is established with a member in busy state and original call is disconnected. PSTN STA3001 STA 3000 External Dial One Way or Conference Command Call Code + Group No (580 / ) ONE WAY COMMAND CALL CONFERENCE COMMAND CALL Group Attributes Command Conference Group

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Log In 1. Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration will be displayed. 2. Dials PTT Group No. Log Out 1. Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration will be displayed. 2. Dials *(Log-Out Code) The Phone user may log-in or log-out of any one, or all PTT groups to which it is assigned. Once logged in, the user may place or receive one-way page announcements to/from other users who are logged in to the same PTT group. PTT Log-In/Out Feature Code538 Operation 1. Press PTT button. 2. SPK of All Log-In Station will be on. 3. Press PTT button to stop the PTT. Group Capacity PTT Group Attributes PTT Group PTT Button : PGM + Flex + 2(Fixed Key) + Select PTT + SAVE

To call Stations using a simple, one-touch digit, Stations can be gathered Into an Interphone Group. (up to 10 members). SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Operation 1. Dial {Interphone Group Access} Feature code. 2. Dial one digit. Feature Code. Interphone Group Access Feature code Interphone Group Make a Call with “ ” Make a Call with “ ” Group Capacity Interphone Group Attributes Interphone Group

SYSTEMNo of GroupNo. of Member iPECS-MG iPECS-MG Pilot Hunt Call Forward If a call is routed to member of pilot hunt group, a call is automatically routed to forward destination according to RING MODE (Day/Night/Timed). Register Pilot Hunt Call Forward 1. Dial {Forward Register Feature code} 2. Select Call Forward Type. (Unconditional/Busy/No answer/Busy-No answer) 3. Dial destination (Station or Station Group). Cancel Pilot Hunt Call Forward 1. Dial {Forward Cancel Feature code} Feature Code. SYSTEMForward RegisterForward Cancel iPECS-MG 300/ Group Capacity Pilot Hunt Group – Call Forward Pilot Hunt Group

Pilot Hunt Call Coverage The member of Pilot Hunt Group can cover the call for other member. Busy Service 1. Station can be programmed the busy service as Pilot Hunt. (Busy Tone/Camp-On/Call-Wait/Pilot Hunt) 2. If he receives the call from Internal/external party, a call is routed to next member according to Service and Type. Service : All Call / Intercom call / External Call Type : Terminal /Circular Pilot Hunt Group CO LINE 1 STA101 STA103 STA105 STA104 STA 100 STA102 CO LINE 2 Pilot Hunt Group – Call Coverage Pilot Hunt Group PGM 131-Flex 5(Busy Service) : Pilot Hunt PGM 134-Flex 6(Pilot Hunt Ring Assign) : Enable

Business Enabled Communications Attendant Group

Contents Attendant Group – Capacity – Attributes – Group Assignment Night Attendant Group – Capacity – Attributes – Group Assignment

SYSTEMNo of GroupNo. of Attendant iPECS-MG 3009 (one per Tenant)5 iPECS-MG 1005 (one per Tenant)5 Attendant Call is activated from Attendant Call Feature Code Group Type can be assigned about each Group (Circular, Terminal, Longest Idle, Ring) Group Name, CO Attendant Call Number can be assigned. Max. 5 Attendants can be assigned in a tenant. Basic Greeting or Queuing Tone can be provided. Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH. Greeting/Queuing feature is the same as Station Group Greeting, Queuing Tone Forward Feature can be provided (All, Queue Timeout, Queue overflow) Supplementary Service : Max Queue Counter, Wrap up timer, member No answer timer Above features are the same as Station Group Attribute Attendant Group Capacity Attendant Group Attributes Attendant Group

GROUP ATD RING Main ATD Group Attendant Assignment Max 5 Attendants can be assigned in a tenant. Group Type The following type can be selected. Terminal, Circular, Ring, Longest Idle, Ring Group Name This will be provided with LCD message when a member receive Group Ring. CO Attendant Number If this number is assigned, system analyzes this number before it analyzes numbering plan/digit conv. table. Attendant Call by Station number Basically, Attendant call is activated when a caller dial Attendant call code. But, if this is enabled, attendant call is activated when a caller dials the number of attendant member. Group Assignment Attendant Group

ACCESS [PGM] (1~9, *, #) 1. SMDR Print/Delete 2. Traffic Print/Delete 3. COS / Password 4. DATE / TIME / Wake Up 5. Preselected Message 6. VMIB Announcement Record/Listen 7. User Program (Name/Language/Prepaid/Feature Cancel) 8. Ring Mode Change/ Conference Room Monitor-Delete 9. USB (Upgrade/ DB Up/Download) * + #. Admin Programming #. DECT Registration Attendant Feature Attendant Group

SYSTEMNo of GroupNo. of Attendant iPECS-MG 3009 (based on tenant)5 iPECS-MG 1005 (based on tenant)5 Night Attendant Group Is activated when all attendant goes to DND mode or Ring mode is Night) Night Attendant cover the attendant call. Attendant PGM is not available. Basic Greeting or Queuing Tone can be provided. Tone type : Tone, Prompt, Internal/External MOH/VMIB MOH/SLT MOH. Greeting/Queuing feature is the same as Station Group. Greeting, Queuing Tone Forward Feature can be provided (All, Queue Timeout, Queue overflow) Supplementary Service : Max Queue Counter, Wrap up timer, member No answer timer Greeting/Queuing feature is the same as Station Group Attribute Night Attendant Group Capacity Night Attendant Group Attributes Attendant Group

Night Attendant Assignment Max 5 Member can be assigned in a tenant. Group Type The following type can be selected. Terminal, Circular, Ring, Longest Idle, Ring Operation In the following state, a attendant call is routed to night attendant Group 1. All attendant goes to DND states. 2. Ring mode of Tenant is Night mode. CO LINE STA110 CO LINE STA101STA 100 STA102 Attendant Gr. Night ATD Gr. STA111 STA101STA 100 STA102 Attendant Gr. Group Assignment Attendant Group