April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 2 Breakout Session # 1002 Mark Pearsall, Senior Manager Contract Admin, ITT 10 April :30 – 2:30 TAKE CONTROL OF YOUR WORK ENVIRONMENT BEFORE IT TAKES CONTROL OF YOU!

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 3 Learning Objectives Manage your Desk Manage your Workload Manage your Time Manage your Relationships Manage your Career

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 4 Managing your Desk Clean / Messy How do you track actions – sticky notes, note books, , Blackberry, etc Contract Files – How often do you update files

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 5 Managing your Workload (1 of 2) Be proactive Prioritize your actions – learn how to quickly sort new actions into urgent- now, normal- soon, and low-someday (Don’t be surprised, sometimes priorities change!)

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 6 Managing your Workload (2 of 2) Know your limitations Know when to ask for assistance Know where to look for additional information

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 7 Managing your Time (1 of 2) Spend time early/late (avoid lunchtime) to cleanup while it is relatively quiet. Take short breaks (snack, chat, catch up on world events)

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 8 Managing your Time (2 of 2) Leverage technology and electronic tools to make your job easier. Don’t recreate the wheel, maximize use of templates; maintain libraries that can be accessed by all.

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 9 Managing your Relationships (1 of 2) Always remember who is your customer (internal/external) Do you drop what you’re doing to talk to customers? Be professional and expect the same from your counterparts

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 10 Managing your Relationships (2 of 2) Stay calm don’t let situations cause you to say or write something inappropriate in the heat of the moment If no one steps up maybe you should!

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 11 Manage your Career (1 of 2) Have a mentor (advice and sounding board) If you are not monitoring your career odds are no one else is either. Consider putting your resume on the NCMA jobs site.

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 12 Manage your Career (2 of 2) Purse education opportunities Bachelors, Masters, ESI, NCMA, offerings from your company Volunteer for opportunities (stretch yourself)

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 13 SUMMARY We discussed: Managing your Desk Managing your Workload Managing your Time Managing your Relationships Managing your Career

April 10–12, 2006 Hyatt Regency Atlanta Atlanta, GA NCMA World Congress 2006 : Achieving High Performance in Global Business: Leadership, Outsourcing, & Risk Management 14 Conclusion You can either be proactive or reactive its up to you. Patton’s Law: “ A good plan today is better than a perfect plan tomorrow.”