Enhancing Productivity & Lowering Costs with CA Management Software Case study Zürcher Kantonalbank (ZKB)

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  About ZKB -Founded rd largest bank in Switzerland employees -114 offices

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  ZKB environment -Platforms  200+ Unix servers  150+ Windows servers  Workstations  4 Mainframes -Applications  Lotus Notes, SAP, 3270 Passticket  Self developed applications based on Java and Windows  30 applications in total IT staff

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  ZKB challenges -Infrastructure  Central management of platforms  Software distribution across platforms  Inventory management of platforms  Database & application management  Job scheduling  Central event and workload management

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  ZKB challenges -Security  Central monitoring and management of log on and userID  Enhance security with strong password along applications  Increase user comfort  Support for 20+ application involving: -Mainframe Delta PL/I -IMS -DB2 -AIX -NT, Win2000, Win2003 -Oracle, Netscape LDAP, WebSphere, Application servers

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  Solutions to infrastructure challenges -Unicenter Systems & Network Management  Central event and workload management  Agents to monitor and manage applications and databases  more then 380 distributed servers monitored -Unicenter Asset Management  Central management for hardware and software inventory  integrated aligned to internal roles and policies to: -Unicenter Software Delivery  available to 4000 workstations, and distributed servers -Unicenter ServiceDesk Service Plus  Automated trouble tickets from Unicenter systems  User self help

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  Solutions to security challenges -Implementation of PKI  Ensures single ID across all applications  Eliminates password hazards -Implementation of eTrust Single Sign On  Single log on for all applications used  Integrated with PKI

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  Benefits for ZKB -Infrastructure management  Aligned to business processes  Central event management  Less helpdesk calls  Cost reduction on software licensing  Faster response  Ensured availability of mission critical resources

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  Benefits for ZKB -Security  Dramatic reduction of help desk calls and cost for p/w reset  Enhanced productivity of help desk and operation staff  Highly increased user comfort  Central management of User ID  Future proof solution due to platform and application independence

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Case study ZKB  Summary -Highly increased user comfort while ensuring strong security across platforms and applications -ROI thru enhanced user productivity and reduced workload of IT staff -Business aware and aligned solution  Centrally managed  Integrated to current and future technologies  Open to future assets and technologies

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. The Management Software Experts

© 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Questions and answers  