COMPANY PROFILE

3 3 BRIEF SUMMARY 5 5 MARKET 7 7 MAIN CUSTOMERS 8 8 EXPANSION PLAN 10 MARKETING CONTENTS 11 CULTURE 12 ASSETS 13 ORGANIZATIONAL STRUCTURE 14 MODUS OPERANDI

COMPANY START-UP In flight services provider start- up CORPORATE IMAGE Significant investment in the development of a new and consistent corporative image Investment on satellite technology to obtain contents of foreign newspapers allowing local prints. Transference of this activity to independent company INAC LICENCE Licensed by National Aviation Authorities to operate as an Air Transportation Service Provider. The first contract with an Airline was also signed – ULD REPAIR SHOP SET-UP Aircraft components maintenance repair shop set up EASA PART 145 MAINTENANCE ORGANIZATION CERTIFICATION Licensed and certified by INAC and EASA to operate as an Aircraft Maintenance Organization GSE MAINTENANCE Ground Support Equipment repair shop set up BRIEF SUMMARY

GSE CONTRACT ASSIGNMENT GSE maintenance contract signed with the major handling operator in Portugal ULD’S TAP CONTRACT Contract signed with TAP (Major Airline Operator) for maintenance of ULD’s PASSENGER HANDLING Contract signed with major Handling Company to provide airport services (Lost & Found, Ass. to Pax w/ special needs, Lounge Management, Transit Passengers Management) TAP TENDER FOR IN FLIGHT SERVICES AUG/ tender for additional inflight services for major airline operator GROUND FORCE TENDER OCT/ Tender for additional services for major local handling company TAP IN FLIGHT SERVICES FEV/ Following AUG12 tender contract was assigned STOCK MARKET Finance project for the Brazilian operation. BRIEF SUMMARY

MARKET MAINTENANCE HANDLING (RAMP) HANDLING (PAX) GSE – GROUND SUPPORT EQUIPMENT AIRCRAFT COMPONENTS CATERING EQUIPMENT GSE – DESIGN/MANUFACTURING GSE – GROUND SUPPORT EQUIPMENT AIRCRAFT COMPONENTS CATERING EQUIPMENT GSE – DESIGN/MANUFACTURING INFLIGHT SERVICES INFLIGHT ENTERTAINMENT AIRCRAFT CLEANING ON BOARD PRESS ON BOARD AMENITIES INFLIGHT SERVICES INFLIGHT ENTERTAINMENT AIRCRAFT CLEANING ON BOARD PRESS ON BOARD AMENITIES CHECK-IN ASS. TO PAX W/ SPECIAL NEEDS LOST & FOUND LOUNGES MANAGEMENT ADMINISTRATIVE SUPPORT CHECK-IN ASS. TO PAX W/ SPECIAL NEEDS LOST & FOUND LOUNGES MANAGEMENT ADMINISTRATIVE SUPPORT (B2B) Single, clear identifiable customer (B2B) Services for customer with a high use of resources

MARKET ACADEMY INITIAL AVIATION SAFETY & SECURITY BEHAVIOURAL TRAINING AVIATION MANAGEMENT TRAIN THE TRAINER AVIATION EXECUTIVE MBA INITIAL AVIATION SAFETY & SECURITY BEHAVIOURAL TRAINING AVIATION MANAGEMENT TRAIN THE TRAINER AVIATION EXECUTIVE MBA

MAIN CUSTOMERS GROUND FORCE (MAJOR NATIONAL HANDLING COMPANY) GROUND FORCE (MAJOR NATIONAL HANDLING COMPANY) TAP (MAJOR NATIONAL AIRLINE) TAP (MAJOR NATIONAL AIRLINE) LOJAS FRANCAS (MAJOR DUTTY-FREE OPERATOR) LOJAS FRANCAS (MAJOR DUTTY-FREE OPERATOR)

EXPANSION PLAN NATIONAL STRATEGY  OPORTO AIRPORT  SÃO MIGUEL AIRPORT  FUNCHAL AIRPORT  FARO AIRPOT  OPORTO AIRPORT  SÃO MIGUEL AIRPORT  FUNCHAL AIRPORT  FARO AIRPOT INTERNATIONALIZATION STRATEGY  BRAZIL

EXPANSION PLAN

SKILLS KNOW-HOW MOTIVATION SKILLS DEFINITION INTERNAL TRAINING AND INTERACTIVE COMMUNICATION TIGHT SELECTION/RECRUITMENT PROCESS DIRECT INTERACTION MARKETING-MIX COSTUMER IFS TEAM INTERACTIVE MARKETING EXTERNAL MARKETING INTERNAL MARKETING SERVICE CULTURE MARKETING

MILITARY CULTURE OBSESSION FOR DISCIPLINE METHODICAL AND CONSISTENT PERFORMANCE ATTENTION TO DETAIL WITHOUT COMPLACENCY OBSESSION FOR DISCIPLINE METHODICAL AND CONSISTENT PERFORMANCE ATTENTION TO DETAIL WITHOUT COMPLACENCY AVAILABILITY 24/7 AVAILABILITY 24/7 ALL REQUESTS ATTENDED ANYTIME WITHOUT HESITATION OR COMPLEXITY WE ARE THE SOLUTION ALL REQUESTS ATTENDED ANYTIME WITHOUT HESITATION OR COMPLEXITY WE ARE THE SOLUTION OPERATIONAL RELIABILITY SYSTEMATIC CROSS-CHECKS REDUNDANT RESOURCES PERMANENT SUPERVISION THIRD LINE OPERATIONAL BACK- UP SYSTEMATIC CROSS-CHECKS REDUNDANT RESOURCES PERMANENT SUPERVISION THIRD LINE OPERATIONAL BACK- UP KNOW-HOW TRAINING PROGRAMS SPECIFIC AND CUSTOMIZED SKILLS PERFORMANCE EXCELLENCY TRAINING PROGRAMS SPECIFIC AND CUSTOMIZED SKILLS PERFORMANCE EXCELLENCY CULTURE

ASSETS

ORGANIZATIONAL STRUCTURE

MODUS OPERANDI

FACTS

10% 15% 85% 288% 133%

FACTS

Phone: Fax: SERVICES MAINTENANCE RAMP INFLIGHT PASSANGERS ACADEMY