National e-Governance Plan e-Enabling Public Services Presented by: Shankar Aggarwal, Joint Secretary

Challenges 1.2 billion people 1.2 billion people 600,000+ villages, 70% population rural 600,000+ villages, 70% population rural Multi-ethnic, Multi-religious society Multi-ethnic, Multi-religious society Multi-lingual: 22 Official languages Multi-lingual: 22 Official languages Multi-party, Multi-tiered democracy Multi-party, Multi-tiered democracy 35 States & UTs; 240,000 + Local Bodies 35 States & UTs; 240,000 + Local Bodies

Highlights Accelerating GDP ~8%Accelerating GDP ~8% Rapidly growing IT/Services sectorRapidly growing IT/Services sector Explosive telecom growth:Explosive telecom growth:  Over 500 million telecom subscribers  60 million internet users;  6.98 million broadband subscribers Sharp economic and social divide

NeGP Vision “ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man” “ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”

Strategy to Realize Vision Focus on Services & Service levelsFocus on Services & Service levels  Business Process Reengineering & Change Management  Creation of Service Delivery Platform Centralized Initiative, Decentralized ImplementationCentralized Initiative, Decentralized Implementation 6

Strategy to Realize Vision Ownership and Central Role of Line Ministries/State GovernmentsOwnership and Central Role of Line Ministries/State Governments Emphasis on Public Private Partnerships (PPP)Emphasis on Public Private Partnerships (PPP) 7

88 Apex Body ( Headed by PM) Apex Body ( Headed by PM) National e-Governance Advisory Board ( Headed by Minister) National e-Governance Advisory Board ( Headed by Minister) Apex Committee ( Headed by Cab Secy) Apex Committee ( Headed by Cab Secy) DIT NISG NeGD NIC Provincial /State Governments Line Ministries Implementation Framework

9 Core Infrastructure Common Service Centres (CSCs) Common Service Centres (CSCs)  100,000+ CSCs for 600,000+ villages State Wide Area Networks (SWANs) State Wide Area Networks (SWANs)  2Mbps secured intra-network up to Block level State Data Centers (SDCs) State Data Centers (SDCs)  For hosting State-level e-Governance Applications and Data

State PortalState Portal  Repository of Government Information and services  Enables citizens to download & submit forms electronically State Service Delivery Gateway (SSDG)State Service Delivery Gateway (SSDG)  Enables routing of messages based on standards  Routing of forms to a particular office of a Department E FormsE Forms  Facilitates standardized, interoperable format  For electronic service delivery This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen StatePortals, SSDG& e-Forms State Portals, SSDG & e-Forms 10

SDC NeGP Service Delivery Strategy State Portal Govt. Departments at various levels SHQ Collector’s Office Tehsil / Taluks Registration Transport Revenue Municipalities State Districts Blocks Taluks CSC SSDG SWAN Internet.. Unique Application ID Authentication Message Routing Guaranteed Delivery Transaction Log Timestamping Acknowledgement Status Tracking … Call Centers

12 People Infrastructure Capacity Building Scheme for States Capacity Building Scheme for States Capacity Building Scheme Capacity Building Scheme  To create capacities in States for project management & implementation – By tapping government & private sector talent  To train & sensitise employees  To undertake change management – To orient project implementation towards service delivery

13 e-Delivery of Services 27 Mission Mode Projects (MMPs) 27 Mission Mode Projects (MMPs)Mission Mode Projects Mission Mode Projects Implemented in Public Private Partnership Framework Implemented in Public Private Partnership Framework MMPs based on the following principle: MMPs based on the following principle:  Ownership – Services, Services level & implementation Independent assessment of outcomes Independent assessment of outcomesoutcomes

Quality Education Quality Education Telemedicine & Health Telemedicine & Health Renewable Energy and Energy Efficient Devices Renewable Energy and Energy Efficient Devices Financial Inclusion Financial Inclusion Skill Upgradation Skill Upgradation Way Forward

Way Forward: e-Bharat Project DIT and World Bank have been discussing a possible programme management and financial support for a project called “e-Bharat” under NeGP

That’s a good sign, sky is really the limit…

Thank You Shankar Aggarwal

Mission Mode Projects (MMPs)  Central (9) Income Tax Income Tax Central Excise Central Excise Passports/Visa Passports/Visa – Immigration MCA 21 MCA 21MCA 21MCA 21 National ID / UID National ID / UID Pensions Pensions e-Office e-Office Banking (Industry ) Banking (Industry ) Insurance (Industry) Insurance (Industry)  State (11) Agriculture Land Records 1 Land Records 1 Land Records 1 Land Records 1 Land Records - NLRMP Land Records - NLRMP Transport Transport Treasuries Treasuries Commercial Taxes Commercial Taxes Gram Panchayats Gram Panchayats Municipalities Municipalities Police - CCTNS Police - CCTNS Employment Employment Exchange Exchange e-District e-District e-District e-District  Integrated (7) e-Biz e-Biz EDI EDI India Portal India Portal CSC CSC NSDG NSDG e-Courts e-Courts e-Procurement

Common Services Centers  1,00,000+ CSCs across 6,00,000+ villages  Enable G2C & B2C services  Scheme approved in Sept’06  Implementation on a PPP model Implementation

CSC Infrastructure 100 – 150 sq. ft space100 – 150 sq. ft space Min. 1 PC with UPSMin. 1 PC with UPS Min. 1 PrinterMin. 1 Printer Digital / Web CameraDigital / Web Camera Genset / Inverter/ SolarGenset / Inverter/ Solar OS and other application softwareOS and other application software Wired / Wireless Broadband ConnectivityWired / Wireless Broadband Connectivity Trained and incentivized manpowerTrained and incentivized manpower Investment : $4000/CSCInvestment : $4000/CSC

CSC rolled out Implementation underway - 27 States (50,610 CSCs) ≥ 75% (8) 50% - 75% (8) Jammu Kashmir Himachal Pradesh Punjab Haryana UttarPradesh Rajasthan Uttaranchal Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa Chattisgarh West Bengal J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Puducherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa ASMNGL MNP MZR MGH TRIPURA 20% - 50% (8 ) Fresh RFP to be issued (1) ≤ 20% (3) SCA Selected (2) Chandigarh Goa CSC- Status

DIT SPV STATE GOVERNMENT SDA (Government Agency) SDA (Government Agency) SCA (Private Partner) SCA (Private Partner) VLE (Private Individual) VLE (Private Individual) Citizen Implementation Framework

CSCs – Services  G2C Services Land Records Land Records Certificates Certificates Applications Applications Utility Bills Utility Bills Grievance Tracking Grievance Tracking Social Welfare Social Welfare  B2C Services Agriculture Extension Agriculture Extension Financial Services Financial Services Education Extension Education Extension Telecom Services Telecom Services Advertising Advertising

Enabling Transformation Platform for fundamental transformation of the ways in which development challenges would be met in rural India E-Government AgricultureSocial Inclusion Tele-medicineEducation Entertainment

25 Challenges Achievements Learning Key Learning/Outcomes

Challenges  Rolling out 100,000+ CSCs in 600,000+ villages  Integrating existing G2C delivery channels with CSCs  Integrated public service delivery vs silo based service delivery

Challenges  Regulatory & Legal enablement of ICT based processes  Building capacity within & outside government  Creation of robust e-Infrastructure

Achievements  Institutionalizing universal coverage & public service delivery at village level  Roll out of over 59,676 CSCs across 25 states covering a population > 400 million

Achievements  Institutionalization of PPP model for Public service delivery - Multi-stakeholder partnership in design & implementation - Synergy between public & private goals  IT Amendment Act (2008) for regulatory & legal enablement notified

Learnings  Leadership and ownership critical for success  Citizen-centric approach - more effective service delivery model  Robust backend e-Infrastructure to converge and provide seamless integration

Service Center Agency  Private Sector Entity  Responsible for - Setting up, rollout and management of CSCs - Setting up, rollout and management of CSCs - Selection and training of VLEs - Selection and training of VLEs - Provision of B2C services

State Designated Agency  Specific authority set up/ enabled by State Government  Responsible for - Monitoring - Monitoring - Disbursing revenue support - Disbursing revenue support - Enforcing Master Service Agreement - Enforcing Master Service Agreement - Liaising between SCAs and State Governments - Liaising between SCAs and State Governments

Name: Sadhan Chandra Pal Name: Sadhan Chandra Pal Location: Junbedia, Bankura-II, Location: Junbedia, Bankura-II, West Bengal West Bengal Earnings: $250 per month Village Level Entrepreneur NeGP:The Changing Face of Rural India

Name: Manoj Karmakar Location: Sanbandha Gram Panchayat Office, Block: Bankura-II, West Bengal Village Level Entrepreneur Earnings: $300 per month NeGP:The Changing Face of Rural India

Name: Santosh Kumar Location: Divigar, Jharkhand Village Level Entrepreneur Earnings: $300 per month NeGP:The Changing Face of Rural India

Name: Shrikant Yadav Village Level Entrepreneur Location: Divigar, Jharkhand Earnings: $250 per month NeGP:The Changing Face of Rural India

SWAN implemented Implementation at Advance stage Himachal Pradesh Punjab Haryana UttarPradesh Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa West Bengal Jharkhand J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Pondicherry TN WB Bihar JHD Uttarakhand UP MP Maharashtra AP Orissa Assam NGL MNP MZR MGH TRIPURA CHD Implementation in Progress Bid Process Initiated RFP/ BoM under preparation/revision Opted Out from SWAN Scheme Delhi Goa Lakshadweep SWAN STATUS

SDC Status

Goalpara District rolled out e-District applications integrating CSC, SWAN, which was inaugurated by IT minister in Nov.'09 E-District in Goalpara, Assam

e-District  Objectives Target high volume services at District levelTarget high volume services at District level Undertake backend process re-engineering to e- enable the delivery of these services through CSCsUndertake backend process re-engineering to e- enable the delivery of these services through CSCs  Examples of services :Issue of Certificates, Application for Pensions, Revenue Court related, Government Dues and Recovery related, Ration Card related and Grievance redressal  Examples of services : Issue of Certificates, Application for Pensions, Revenue Court related, Government Dues and Recovery related, Ration Card related and Grievance redressal

Status of e-District  Pilot projects are being implemented in 14 States (37 districts) covering a population base of 110 million (appx.)  Out of these 14, the Pilot projects have been successfully launched in 3 states – UP, Assam and Tamil Nadu  Average number of citizen transactions/ month/ district are 20,000  National rollout of this MMP at a cost of USD 600 million (appx.) planned for

42 Proximity of coverage & number of services e-enabled Cost of accessing the service Quality of accessed service Governance Transparency Accountability Corruption free OUTCOME PARAMETERS

IMPACT ASSESSMENT  Number of trips to Government offices significantly reduced by 1-2 trips  Waiting time at offices reduced in the range 20-40%  Land Records Project – Significant reduction in bribery  Direct cost savings to the citizens in the range Rs /- (per transaction)

Capacity Building Scheme  CB Scheme approved for $ 70 Million  State e Mission Teams as professional resources to support States at programme level Appraisal and coordination Appraisal and coordination Hand holding of Line Departments Hand holding of Line Departments Ensure interoperability and adherence to Standards Ensure interoperability and adherence to Standards  Support to State Administrative Training Institutes  Training/Orientation of stakeholders

Capacity Building Scheme  Support to State e- Mission Teams (SeMTs) Professional Resources being provided to StatesProfessional Resources being provided to States  Support to Central Project e-Mission Teams (CPeMTs)

Capacity Building Scheme  Trainings & Sensitisation Leadership Meets for Political LeadersLeadership Meets for Political Leaders Orientation & Sensitization trainings for Policy MakersOrientation & Sensitization trainings for Policy Makers CIO / CTO trainings for Project LeadersCIO / CTO trainings for Project Leaders Change Management / BPR trainings for Government officialsChange Management / BPR trainings for Government officials eGPx course for long term Capacity Building eGPx course for long term Capacity Building National E Governance ConferenceNational E Governance Conference Round Table Conferences with State GovernmentsRound Table Conferences with State Governments

StateeGovCouncil (CM) State Apex Committee (CS) Departmental Committee SeMT DIT DeMT StateeGovCouncil (CM) State Apex Committee (CS) Departmental SeMT State DIT PeMT Program ManagementProject Management Committee Departmental PeMT State Government Institutional Framework