Communications Technology Services John Hoffman, Director October 7, 2014

Communications Technology Services Communication Technology Services (CTS)Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 850 state and local government agencies Local Voice Services Long Distance Voice Services Data Services Wireless Services 2 DIR Telecom Forum | October 7, 2014

Key CTS Objectives Deliver thought leadership for the state and all DIR customers Create and implement solutions that reduce costs and maximize productivity Provide value-added support services at the highest levels of quality 3 DIR Telecom Forum | October 7, 2014

TEX-AN NG – Vendors & Services Local Voice Services VoIP (Voice over Internet) Long Distance (in/out) Internet Metro Ethernet MPLS Private Line VPN SOHO Local Voice Services VoIP (Voice over Internet) Long Distance (in/out) Internet Metro Ethernet MPLS Private Line SOHO Internet Metro Ethernet MPLS Private Line VoIP (Voice over Internet) Long Distance (in/out) Internet Local Voice Services Wireless Broadband Internet Metro Ethernet SOHO VoIP (Voice over Internet) Internet SOHO Fixed Satellite SOHO 4 DIR Telecom Forum | October 7, 2014

AT&T Corp Black Box Network Services CenturyLink Communications Continuant Inc. EnaComm, Inc. Environmental Intelligence, LLC Globalscope Communications Corporation DIR Telecom Forum | October 7, Telecom Managed Services Contracts GC Services Insight Public Sector, Inc. Nexus IS, Inc. Porter Burgess Company, dba Flair Data Systems Presidio Networked Solutions Group TrustComm Inc. Verizon Business Network Services

Wireless, Pagers and Satellite Contracts Wireless Vendors AT&T Mobility Sprint T-Mobile Verizon Wireless Pagers American Messaging US Mobility Wireless Satellite Globafone 6 DIR Telecom Forum | October 7, 2014 ~2,000 Customers $109+ Million in Sales

Technology Based Conferencing Contracts AT&T CenturyLink Communications Cisco Cumulus Solutions 7 DIR Telecom Forum | October 7, 2014

TEX-AN Customers DIR Telecom Forum | October 7,

TEX-AN Billing DIR Telecom Forum | October 7,

1994 Texas Telecommunications Strategic Plan TEX-AN III Digital and analog circuits  9.6 Kbps to 56 Kbps  Backbone circuits for fractional T1, T1, and DS3 Potential Services  OC3  OC12  ISDN Future Services  Broadband ISDN  ATM  SONET Times have changed…. 10DIR Telecom Forum | October 7, 2014

Capitol Complex Next Generation Platform VoIP technology Redundant & diverse system design Enhanced call center capabilities Enhanced Unified Communication (UC) capabilities Collaboration, Instant Messaging, Chat, Video Mobility and teleworker offerings Collaborative platform strategy Current users include: DIR Public Utilities Commission General Land Office 98% satisfaction! Commission on State Emergency Communications HHSC (William B. Travis Building) Cancer Prevention Institute of Texas 11 DIR Technology Forum | October 7, 2014

Network Security Operations Center (NSOC) Administers Statewide shared resource for infrastructure and security Intrusion Detection and Prevention Security Monitoring and Analysis Security Alerting DDOS Mitigation 12 Incident Response Support Homeland Security Response Malware Detection Technology Evaluations DIR Telecom Forum | October 7, 2014

NSOC Projects 10Gb Network Upgrade Install 10Gb Network Aggregation Expand Network Monitoring Install Additional Malware Detection System Conversion of MDS from Evaluation to Production Improve Communications/Collaboration Homeland Security Information Network (HSIN) Improve Network Security Monitoring Consolidated Log Management Service Evaluation 15 DIR Telecom Forum | October 7, 2014

Network Capacity – Austin Metropolitan Area Network Increased network demands by customers Traffic has grown ~300% in 3 years  Internet  Data Center  Migration to MPLS Drive to expand cloud service solutions  Legacy applications identified Increase in collaborative services & video Continuity of operations Existing network reaching capacity Approaching end-of-life on key components 16 DIR Telecom Forum | October 7, 2014

Network Capacity – Austin Metropolitan Area Network Next Generation Network Solution 100Gb MPLS to edge devices Technical assessments and lab simulation by NSOC engineers 60+ mile network throughout Austin This NG Network enables: Increased network capacity on the AMAN  Meets growing demand and enables innovative solutions Increased network management tools to optimize performance Improved network redundancy and flexibility – MPLS Enhanced integration with security applications Collaborative data sharing 17 DIR Telecom Forum | October 7, DIR Technology Forum | October 7, 2014

Other Initiatives / Support Pursuing contract vehicles: Mobile Device Management (MDM) Telecom Expense Management (TEM) LTE Wireless solutions Rural Broadband FirstNet Multi-Line Telephone Systems Video Conferencing Digital Signage 18 DIR Telecom Forum | October 7, 2014

Telecom Solutions Team The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes. The focus of this group is to:  Answer questions regarding Tex-AN NG services  Assist customers with obtaining quotes  Assist customers with placing their TEX-AN orders Contact the Telecom Solutions Group at: or option 4 17 DIR Telecom Forum | October 7, 2014

Strategic Client Solutions Team Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team. The focus of this group is to:  understand the different Tex-AN NG and communications technologies  know the contract avenues available  understand the situation and risk factors with different technologies  consult and collaboratively develop solutions  provide comprehensive DIR perspective Contact the Strategic Client Solutions Team at: 18 DIR Telecom Forum | October 7, 2014

Thank You!