Ravi Raina

Training Course for Chief Information Officers (CIO) Government of Iraq Ravi Raina

Objective of the course What we want to achieve? To enhance skills and know how of CIOs through basic training in leadership, strategic and operational management, ICT application in public sector, e-Governance, IT systems, project management, IT services and related subjects

Structure and scope Foundation Modules Modules 1, 2, 3 CIO concept, Structure, Role and Skills, Leadership and Management skills & know how Practice Modules Modules 4, 5, 6,7, 8 and 9 ICT systems, E-Governance, E-GIF, E-Services, Project Management and implementation, IT security and IT Services, IT Governance and Control etc.

Approach and Methodology Discussions Concept and Techniques Exposition of International best practices Technical Standards and Frameworks Participatory and interactive International cases and examples Exposition of applicability in Iraq Study of background technical documents

6 Module 1 CIO concept, structure and role

Module Objective Develop understanding of the CIO concept, structure and role in the context of e-Government development in Iraq through exposition of the international best practices and know how.

Structure and Scope What is CIO Concept What structure is required for optimal functioning of CIOs. Explore international developments and best practices for developing and implementing CIO concept and structure Discuss and explore development and implementation of CIO in Iraq- explore challenges and opportunities

Overview CIO Concept Traditional Information Management practices and Organization Information Management Imperatives in emerging knowledge societies. CIOs as engines for E-Government development, implementation and management.

What is CIO Structure Exploring background Organizational Concepts Functional Structure Multilevel Pyramidal Structure Command and Control Flexi-Organization Project Organization

Traditional Organizational Structure Chief Executive Officer (CEO) Vice President Operations Vice President Business, Development Vice President Administration and Finance Administration and Accounts Manager Market Research Customer Manager 1 Operations Manager 1 Operations Manager 2 Operations Manager 3 EDP Manager Data Centre Maintenance In-charge Customer Manager 1 Market Research Data Centre

Development and Implementation of CIO concept and Structure in Public Sector- Opportunities & Challenges S.NCharacteristicsPrivate SectorPublic Sector 1Management ControlShareholdersVoters 2Organizational Culture Flexible, Dynamic and result based Authoritarian and procedure and rule based 3CustomerConsumer and end userCitizens 4MotivationProfit and ServiceRule based service delivery 5Working EnvironmentCompetitiveMonopoly 6Risk Can take higher level of risk Risk-averse

Role of a Chief Information Officer Meeting the Changing Technical Needs of the Organization (Architecture Manager), Building a Reputation as a Knowledgeable Business Executive (Proven Businessperson), Orchestrating the Successful Implementation of the IS Strategy (Operations Supervisor), and Maintaining the Proper IS Staff (Personnel Developer). Change Manager

CIO Tasks And Skills S No Role and TasksRequired Skills 1Conceptualise, Plan, Execute, Monitoring & controlManagement Skills 2Human Resource Management and leadershipManagement and leadership skills 3Coordinate, negotiate and collaborateCommunication management skills 4Strategies, Policies and systems development Strategic Management skills, ICT domain know how 5 Technical Leadership, ICT contracting and project management ICT Domain know how and skills, project management 6E-Government and E-Services development IT service management, IT governance and public sector administration 7 E-Government ChampionChange Management

International Development and Adoption of CIO Concept S. NoCIO RankingCountry 11United States of America (1) 22Singapore (3) 32Canada ( 2) 44Japan ( 4) 54Korea ( 5) 64Taiwan ( 7) 77Australia (8) 87Malaysia ( 14) 99United Kingdom (9) 10 Thailand ( 17)

CIO Support Structure- International Examples S. NoCountry Organization- supporting and implementing CIO Remarks 1USA Office of Management and Budget (OMB) Presidents Office CIO supported by legislation, CIO Council and CIO University exists 2UKCabinet Office Cabinet Office as the top civil service office provides support 3CanadaTreasury Board of Secretariat (TBS) Excellent technical support to the CIO through CIO Secretariat, Comprehensive Framework for the CIO. 4Singapore Info-Communications Development Authority Sharp Focus on E-government by the CIO, Excellent citizen-centric services including very high capability for online transactions 5Australia Department of Finance and Administration (DFA) Support by the CIO to Information Management Strategy Committee (IMSC), Marketing of E- government services [9]. 6ThailandMinistry of Science and TechnologyDevelopment of National “Digital Nervous System” 7Sri Lanka Information and Communication Technology Agency of Sri Lanka (ICTA). CIOs as Chief Innovation Officers, eventually becoming Chief Information Officers. 8Hong Kong SAR Department of Commerce, Industry and Technology (DCIT) Sharp focus by the CIO on Business and Community. 9MaltaOffice of the Prime Minister (OPM)Best Coordinating Role by the CIO

Typical CIO Organizational Structure in Public Sector Minister Secretary to the Ministry Dy. SecretaryDy. Secretary2CIO DB ManagerChange Manager Systems Manager

Typical Structure of CIO Council CHAIRMAN OF CIO COUNCIL SECRETARY OF CIO COUNCIL CIO Ministry of Finance CIO Ministry of Interior CIO Ministry of Foreign Affairs CIO Ministry of Defence CIO Ministry of nomy CIO Ministry of Economy CIOs of other Ministries and Dept. Executive Committee of the CIO Council Members