DND QUALITY ASSURANCE AFSO Workshop 2008

Presentation Parts Part 1 – John Klerks Part 2 – Kathy Reich (QAR) DQA HQ – DQA 2-2 Program Development Part 2 – Kathy Reich (QAR) NDQAR Ontario & Prairies Edmonton workcentre

Outline – Part 1 DND QA Program Role & Responsibility Organization Headquarters NDQAR Workcentre Questions

DND QA Program Five Tiers TIER I - Leadership (Advisory Services) TIER II - Quality Contracting TIER III - Quality System Evaluation TIER IV - Quality Surveillance TIER V - Quality Performance (Feedback) PROVIDE LEADERSHIP IN PROMOTING QAUALITY ASSURANCE STANDARDS AND PROGRAMS TO BOTH INDUSTRY AND INTERNAL DND ORGANIZATIONS PRE-CONTRACT ACTIVITY: INTERACT WITH BUYING ACTIVITIES TO ENSURE REQUIREMENTS INCLUDING QSR ARE STATED PROPERLY IN THE CONTRACTUAL DOCUMENT EVALUTED TO ACHIEVE CONFIDENCE IN CONTRCATOR MANAGEMENT SYSTEMS ON-SITE SURVEILLANCE TO VERIFY PRODUCT / PROCESS QUALITY A CONTINUING IMPROVEMENT PROCESS FOR THE DND QA PROGRAM For more details see the DQA website, Products & Services webpage http://dgmssc.ottawa-hull.mil.ca/dqa/en/products_services_e.asp

Role & Responsibility Mandate – DAOD 3009-0, -1, -2 Overall Purpose – to establish and maintain confidence that contractors will deliver products and services in accordance with contract requirements DQA Service Procedures – contained in Quality Management System DAOD = Defence Administrative Orders and Directives DQA is a Directorate in the Division DG Material Systems and Supply Chain We work with Equipment Management Teams to plan and perform QA on contracts for Military Equipment and Services

Director General Materiel DQA Organization Director General Materiel Systems & Supply Chain Director of Quality Assurance PDM Coastal/NCR Ont & Prairies Quebec ADM (Mat) LCQM Is DQA the “best kept secret in NATO”? How many of you know about DQA and what DQA does? Discuss! Operations & Regional Commanders

National Defence Quality Assurance Regions (NDQAR) NDQAR Quebec DQA is organized in three REGIONS Coastal/National Capital (Halifax, Enfield, Ottawa, Vancouver, Victoria) Quebec (Montreal and Quebec City) Ontario & Prairies (Toronto, Mississauga, Halton/Peel, Niagara, London, Winnipeg, Edmonton, Calgary) We cover the assigned geographic territory, serving all CF Elements, US DoD, NASA, and NATO Allies QARs are eng technologists – specific technology applied in a generic manner with focus or specialization in the field of Quality Management DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment: Fly-in aircraft maintenance facilities, aircraft engines, ship repair NDQAR Coastal & NCR NDQAR Ontario & Prairies

NDQAR Workcentres NDQAR Coastal & NCR NDQAR Quebec Halifax workcentre Enfield workcentre NCR workcentre Vancouver workcentre Victoria workcentre NDQAR Quebec Quebec City workcentre Montreal workcentre Metro workcentre Longueuil workcentre Dorval workcentre Mirabel workcentre NDQAR Ontario & Prairies Toronto workcentre Mississauga workcentre Halton-Peel workcentre Niagara workcentre Ontario West (London) workcentre Winnipeg workcentre Calgary workcentre Edmonton workcentre

Workcentre composition Typical NDQAR workcentre QAM Supply Tech (works the Repair and Overhaul process, CF Supply System Third line) QARs Itinerant (travel) to contractors Resident – assigned to a contractor location DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment: Fly-in aircraft maintenance facilities, aircraft engines, ship repair

DQA – Headquarters Located in the LStL Bldg, Gatineau, QC Life Cycle Quality Manager (LCQM) Interact with Equipment Program Management team members (RA, TA and LCMM) to ensure quality requirements are stated in contract (all commodities) Obtain RISK information for the QARs After contract award LCQM communicates with Workcentre to plan for QA Surveillance at the source of supply based on the identified risks LCQM Makes decisions on which military product/service contracts will have DND QA at the source of supply – QA Code X Y or Z Makes decision on which contracts for “non military” product/service will have QA Code C and be subject to verification at the Depot or Base where the product/service is received Examples: Aviation fuel (bulk or into-plane delivery) – subject to DND QA at source QA Code Y Packaged Oil or Grease – many bought to commercial product description QAC C Some specialized Oil or Grease bought to Military Specifications – QA Code Z

NDQAR Workcentre QA Representatives (QAR) Who are they? Technologists or engineers CF Members Trained in quality management systems (ISO, AF9000 Plus, etc) Auditors of Quality and Environmental Management Systems QARs are engineering technologists – specific technology applied in a generic manner with focus or specialization in the field of Quality Management DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment: Fly-in aircraft maintenance facilities, aircraft engines, ship repair There are a small number of QARs that received specific training in aviation fuel at a one-time course run in QETE. Newer QARs have done some computer-based training to learn the specifications and process documents called up in contracts.

DQA – Workcentres Contract Review Post Award Communication Gather Risk Information Plan and perform QA Surveillance Keep Records Corrective Action – Quality Observations Establish and maintain confidence that assigned contractors will deliver products and services in accordance with contract requirements Maintain communication with a wide range of personnel involved in managing contracts to obtain products and services from Industry Take action when observations are made. QA SURVEILLANCE CRITERIA Collection of Risk Information Primary Source – Equipment Program Management Team (TA, LCMM, RA) Workcentres – keep data on CONTRACTOR Capability and Quality History

QA Surveillance Post award meeting with contractor Head Office Periodic audits of agent facilities to evaluate compliance with D-82-002-007/SG-001 and supplier procedures MEETING AT THE START OF THE CONTRACT TO ENSURE MUTUAL UNDERSTANDING OF THE CONTRACT REQUIREMENTS ENSURE OIL COMPANY IS AUDITING THE QUALITY MANAGEMENT SYSTEM AT EACH OF THE AGENTS SUPPLYING FUEL TO DND FREQUENCY OF AUDITS BASED ON RISKS, PAST OBSERVATIONS

DQA - Other Major Programs AF9000 Plus Program Consulting AF9000 Plus Auditing and Reporting AMSET and DTA Audits North Warning System quality audit Navy Submarine Program quality audit AF9000+ -QUALITY STANDARD FOR AEROSPACE ENGINEERING AND MAINTENANCE AMSE – AIRCRAFT MAINTENANCE STANDARDIZATION AND EVALUATION TEAM

What Can DQA Do For You? Do you have any Petroleum, Oil or Lubricant product quality problems? Do you need assistance from DQA to conduct independent audits of your processes – fuel receipt, storage or into-plane refueling? Do you need training for conducting internal audits?

DQA POL Contacts British Columbia Vancouver Work Centre: JC Dompierre tel 604-225-2520 Ext 2464 dompierre.jc@forces.gc.ca Alberta Calgary Work Centre: Kelland Woywitka, tel 403-410-2320 ext 3831 woywitka.kb@forces.gc.ca alternate Vernon Purcell tel 403-410-2320 ext 3830 purcell.va@forces.gc.ca Edmonton Work Centre: Kathy Reich tel 780-451-5807 ext 6376 reich.km@forces.gc.ca

DQA POL Contacts Saskatchewan Edmonton and Winnipeg Workcentres: same contact info Manitoba Winnipeg Work Centre: Ed Stark tel 204-833-2500 Ext 6557, stark.je@forces.gc.ca Ontario Toronto Work Centre: Mathew Varughese tel 416-635-4404 ext 6080 varughese.mv@forces.gc.ca

DQA POL Contacts Quebec Quebec and Sept-Iles: Elvis Thiboutot tel 418-694-5998 ext. 5993 thiboutot.e@forces.gc.ca Montreal Work Centre: Luc Gendron tel 514-732-4400 ext. 4463 gendron.l@forces.gc.ca Atlantic Provinces Halifax Work Centre: Roger Purcell tel 902-427-7418 purcell.re@forces.gc.ca

DQA Contacts DQA Website DQA Common Mailbox ContactDQA@forces.gc.ca http://dgmssc.ottawa-hull.mil.ca/dqa/en/contacts_e.asp Lists all HQ, LCQMs & Workcentre managers For QARs, click on “See Also, Workcentres and NQAA” DQA Common Mailbox ContactDQA@forces.gc.ca +ContactDQA@ADM(Mat) DQA@Ottawa-Hull

DND Quality Assurance If you need assistance, please contact us. Questions?

Outline – Part 2 Fuels and Lubricants: On-Site Activities Assignment of Risk On-Site Activities Refinery, Distribution Terminal, Into-Plane Records, Corrective Action POL Challenges

Fuels and Lubricants Assignment of Risk Many factors influence the assignment of risk to a particular contract or commodity LCQM often relies on the QAR for risk information beyond the product itself Provider - personnel Site specific – facility limitations Physical restrictions – location, weather Many specialists are working to assess product/process/contractor risks

Refinery Surveillance Visits

Northern Fuel for Foreign Military

Into-Plane Tank Farm

Into-Plane Tank Farm

Into-Plane Tank Farm

Into-Plane Tank Farm

Fuel Testing Capability

Fuel Testing Capability

Fuel Testing Capability

Into-Plane Capability

Into-Plane Capability

Into-Plane Capability

Into-Plane Capability

Records, Corrective Action Surveillance Visit reports Quality Observations Follow-up Reports QA Information System (QAIS)

Petroleum Oils and Lubricants: Challenges Wide variety of product Lack of feedback from user units notifying the QA world of problems/risks Is no news good news?????? UCR, PIF? Financial support to ensure adequate coverage of all risk activities/products

DND Quality Assurance Questions?