November 2012 | Cancun, Mexico Better Together The benefits of selling Avaya Networking with Avaya UC and CC

Technology leader for 30 years Avaya has shipped over: 100 million voice lines AND 100 million data ports 1994 I Edge Stacking (BayStack) Layer 3 Switching (Passport) VPN (Contivity) Resilient Stacking Active/Active Switch Clustering Identity-Based Access Energy Efficiency Shortest Path Bridging Simplified Multicasting Distributed Top of Rack Real-Time Applications Focus

Collaboration Focus - Data Center to Desktop Secure Mobile Collaboration SR 4134 AG 2330 ERS 3500 VPN Clients ERS 2500 VSP 9000 VSP 7000 Network Management Collaboration Pods Intelligent Edge Dynamic Data Center Unified Branch VoIP Desk Sets Avaya Desktop Video Display Flare on iPad Wireless Sets Customer Care Sets Third party clients Avaya Desktop Video Display Mobile clients IMPROVE TIME-TO- SERVICE MANAGE PERFORMANCE REDUCE ERRORS

Users care about two things

November 2012 | Cancun, Mexico Legacy View of the Enterprise Avaya’s View of the Enterprise APPLICATIONS NETWORK APPLICATIONS

Avaya Networking Strategy Ease of commerce Ease of implementation Ease of support Best in class UC experience Disruptive Technologies Fabric Connect Shortest Path Bridging (SPB) Horizontal switching Single quoting system for UC/CC and networking Validated, pre-tested solutions IP Office configuration script single command switch config <1 min Plug n Play and auto- provision ports <1 min Hot swap replacement with auto-config in < 2 minutes VPFM - Integrated fault, performance monitoring Up to 18x stack performance ensures readiness for real-time applications Advanced resilient stacking ensures always on availability Ease of Implementation Ease of Commerce Ease of Support Best In-Class User Experience Avaya on Avaya

Avaya Networking Strategy One protocol replaces many (STP, OSPF, BGP, PIM) Quarantines the Core from change, reducing errors Enables seamless proactive & reactive VM mobility Empowers real- time service moves and additions Business Continuity Simplicity Maximize Benefits of virtualization Time to Service Ease of commerce Ease of implementation Ease of support Best in class UC experience Fabric Connect Shortest Path Bridging (SPB) Horizontal switching Avaya on Avaya Disruptive Technologies

Adding Networking to UC & CC Networking Substantially Increases Overall Spend Average CC Revenue Per CC Customer Average UC Revenue Per UC Customer $37K $129K $33K $185K 4x 6x No Networking With Networking No Networking With Networking

November 2012 | Cancun, Mexico And for you ….. * For every 24 96x1* IP telephones that a reseller buys, they get an ERS 3500 POE at no charge! For every 48 96x1* IP telephones that a reseller buys, they get an ERS 4800 POE at no charge!

November 2012 | Cancun, Mexico Simple Attach Opportunities Opportunity: Growth in Mobility, BYOD and Video Attach: ERS 4000/5000 with Avaya Aura sales and IP phones Opportunity: 64% of SME’s are upgrading legacy systems to UC Attach: ERS 3000/4000 with Avaya converged IP Office & IP phones Opportunity: Virtualization of UC Solution: Avaya Collaboration POD

Ease of Implementation Scenario: Pinnacle Company has to install 5 different converged IP Office Systems in different customer sites. Using ERS 3500 quick start installation script… Error free deployments - in minutes rather than hours - without specialized data expertise Voice centric installer unpack equipment Connects to ERS 3500 Types one command; switch is set up in under a minute

Ease of Support Scenario: Apex Company’s most strategic customer is hosting an event where there will be a significant increase in voice and video traffic. With Avaya SLAMon.. Proactive performance monitoring addresses issues before they arise Real-time traffic is simulated to proactively measure performance Potential issues and their root cause is easily identified Changes are implemented prior to the event

Best in Class User Experience Scenario: Steve, a VP at a financial institution, participates in a video conferencing call with important clients. Reduces Complexity - Ensures Optimal Experience At login, network detects he is running Scopia client, then Checks for viable network resources for a high QoE Pending resources, assigned to a dedicated video service

Pre-integrated solutions… Integrates network, compute, storage, management and applications as a single solution offering Compute Storage Networking Applications Integrated Solution Management Introducing Avaya Collaboration Pod Rapid deployment of real-time apps

And Improved Value Source: Miercom, 2011 (*Outside of the test set) 3 Year 10,000 ports ($M) Up to: Than the competition 50% energy costs 50% capital costs 70% maintenance costs

Rothesay Netherwood School  Students increasingly bringing personal devices  Security & network capacity concerns  Aging network infrastructure  Empower teachers to enhance learning environment Problem  Embrace BYOD securely  Enhanced Collaboration  High availability network  Complete end to end solution Value  End to End Avaya network − IP Office − IP Phones − ERS 4000 and 5000 series − WLAN 8100 series − Identity Engines − Unified Management Solution Independent, co-educational boarding & day school Required 21 st Century-Ready network infrastructure Embrace BYOD to enhance learning environment “Our goal is to build 21st century classrooms with interactive tools that help students learn in new ways. With Avaya, we now have a powerful network that is up to the task and can support the steps we’re taking to improve learning. We are able to get everything we need from Avaya—delivered in one fully integrated package.” —Tammy Earle, Director of Technology, Rothesay Netherwood School “Our goal is to build 21st century classrooms with interactive tools that help students learn in new ways. With Avaya, we now have a powerful network that is up to the task and can support the steps we’re taking to improve learning. We are able to get everything we need from Avaya—delivered in one fully integrated package.” —Tammy Earle, Director of Technology, Rothesay Netherwood School

Recent Press “Of all the presentations, Avaya's SPB talk was the only one to provide an example of a production deployment. It mentioned a hospital deploying SPB to support a multitenant environment.” Jim Duffy, Network WorldNetwork World “Avaya Identity Engine can identify the device and the user based on his or her login credentials, "fingerprint" it, and register it accordingly, based on supplied policies.” Ted Samson, InfoWorldInfoWorld Avaya Identity Engines allows us to tailor the level of network access based on both the user and device, minimizing the risk of security breaches and ensuring confidentiality of patient data. " —Mark Starry, Concord Hospital “Avaya's genuine open standards approach gives us confidence that we are protecting our existing investment and still future- proofing our network to easily accommodate future innovations.“ Harald Nordås, Sparebanken Vest Avaya is the company that is stepping in with a true, holistic BYOD proposal that covers all the pieces.“ Zeus Kerravala, ZK Research “By using the Avaya VENA Enterprise Fabric …We now find ourselves in the pleasantly refreshing position of being able to consistently say 'yes we can'.“ Phil Taylor, Leeds Metropolitan University

Recent Customer Announcements * * * * * * Avaya VENA Fabric references

November 2012 | Cancun, Mexico Summary On Win Faster Accelerate Time to Service Resolve issues faster Optimize User experience An all-Avaya solution ensures a full service experience