© The Jeff Cole Group. Ltd. Thank you for participating in this brief overview of the Jeff Cole Group, Ltd. (JCG). Established in 2002, JCG is a consulting practice in Centerville, Ohio dedicated to helping clients improve business results. We do that through state-of-the-art improvement strategies improvement strategies.

© The Jeff Cole Group. Ltd. The Group in JCG is composed of a collaborative network of consultants who come together on projects as their skill sets match your specific needs. JCG consultants each have over 20 years practical industry experience and a proven track record for getting results.

© The Jeff Cole Group. Ltd. We believe in listening. Your culture and organization are unique. We partner with you to select an approach right for your needs -- not force-fitting a “cookie cutter” implementation. We also believe in making our clients self-sufficient to address their future improvement needs.

© The Jeff Cole Group. Ltd. JCG consultants have helped Fortune 500 firms as well as medium & small businesses, working with teams from the boiler-room to the board-room in achieving results. We have helped companies in a variety of industries including: High Tech Hospitals Telecoms Food Production Optical Fiber Mfg Marketing Research Airlines Retail Management Consulting Healthcare Supply Mgt Pharmaceutical Heavy Equipment Mfg Restaurant Equipment Government Electronics Mfg Software Development

© The Jeff Cole Group. Ltd. This overview mentions improvement strategies - specifically how can JCG help me? “.”.” Our Improvement Strategies blend the best in today’s quality and change management practices, giving you results that last. Specifically, it includes the... methods structures tools training communications measurements governance … required to drive improved results.

© The Jeff Cole Group. Ltd. We help clients improve results through a simple three-step approach : Diagnosis Prescription Improvement

© The Jeff Cole Group. Ltd. Diagnosis Prescription Improvement We partner with you to clarify and quantify your most critical performance gaps By selecting and applying fast, effective diagnostic approaches, we surface the underlying root causes of the performance gaps

© The Jeff Cole Group. Ltd. Diagnosis Prescription Improvement Next, we construct a strategy for improvement tailored to your culture and resources. JCG brings to the table a broad and deep array of improvement approaches, best practice examples, and a multi-decade track record of success.

© The Jeff Cole Group. Ltd. Diagnosis Prescription Improvement Where the rubber meets the road - executing the strategy to close the gap and achieve desired results. Of all failed improvement initiatives, 80-90% fail in this stage. We’ll tell you exactly why that happens and show how your strategy will have proactive assessments and risk mitigation built in.

© The Jeff Cole Group. Ltd. To further support implementation, we offer training in several key areas: Six Sigma Lean Baldrige Action Planning Creativity Tools Change Management Team Building Effective Meetings Shared Expectations

© The Jeff Cole Group. Ltd. The pain is not limited to manufacturing. Often, gaps are found in other areas such as: Finance & Administration Human Resources Quality, Public Relations and Legal processes Operations Order Entry, Call Center and Fullfillment Sales and Marketing The improvement technology we bring to the table addresses these issues. We relieve pain. Every organization has some form of pain, varying from broad to specific. Broad: We need... Specific: We need... “Better customer service” “Faster delivery” “Lower costs” “Less confusion” “Reduced turnover” “Better processes” “Improved quality” “Better relationships” “Less time in meetings” “A 15% IRR for our training effort” “To reduce loan processing time from 30 days to 5” “To respond to 98% of calls within 24 hours” “To improve process yield on line 3 to 85%” “95% parts availability”

© The Jeff Cole Group. Ltd. Along the way, we’ve racked up some interesting results, including: Process cycle time reduced by 75% 40% cost reduction in a multi-million dollar process $50,000 in hidden costs surfaced and eliminated in one simple administrative process Process usage improved from less than 50% to 100% 300-point gains in Baldrige assessment scores Cost savings of 40% on a multi-year software project JCG clients have enjoyed over $50M in savings!

© The Jeff Cole Group. Ltd. It would be our pleasure to help you meet your goals. Please visit the website below to learn more and let us know how we may serve you. Jeff Cole, Owner & Principal JCG, Ltd Belleville Ln Centerville, OH