Experience, Technology and Focus in Mid Market CRM Soffront Asset management: An Overview

Agenda Soffront Overview The Soffront Difference Problems / Needs Key Benefits Product Features Case Study Conclusion

Soffront Overview Soffront was founded in 1992 Offers complete Mid Market CRM solution Experience in implementing CRM for 14 years Technology specifically designed for mid market Complete focus on mid market companies Over 2,500 CRM installations worldwide

Soffront Overview..Customers

Only Soffront has: 14 years of Mid Market experience, technology and a complete focus on mid market success. The Soffront Difference

1.Understand Your Business 2.Understand Your Needs 3.Understand Your Process 4.Define Your Deliverable 5.Implement Your Solution Experience… The Soffront CRM Process

Soffront Flexible Technology Soffront CRM is Modular. Applications work seamlessly together as a complete solution. Modules can easily adapt to work with your existing technologies and processes.

Soffront Asset Management Typical concerns of IT Managers How to discover, track, and prioritize corporate assets? How to identify which infrastructure or network assets are in use, how often they are used, and which are more prone to problems? How to prevent over-purchasing? How to maintain warranty/contract information?

Benefits Understand your IT infrastructure in real-time. Understand network problems and the devices responsible. Leverage the full lifecycle of IT assets. Increase automation. Better manage procurement. Enhance employee/asset productivity. Mitigate the effects of software license compliance audits.

Key Features Automatic discovery of IT assets. Capture lease, supplier and purchase order information. Cost tracking with support for cost centers, locations and depreciation. Warranty/Contract information. Automatic notifications for contract renewal and maintenance schedules. Reports for asset planning and forecasting. Integrated with Soffront Employee Helpdesk, Soffront Knowledge Management (for employee self-service) and Soffront Contact Center applications.

IT Asset Auditing  Maximization of resource utilization  Comprehensive data collection  Detailed software application and version recognition capabilities  Complete decision support information  Pre-built reports

An Example of Asset Management with Soffront CRM Acme Systems needs to keep track of key information like life expectancy, current value, maintenance dates and warranty / contracts. Acme Systems also needs to automatically discover their IT assets in the network and generate configuration information, such as the operating system and the software installed, on each machine. Acme Systems uses Soffront Asset Management to help manage their portfolio of assets – whether they are IT or fixed assets. In conjunction with Soffront Help Desk, and Soffront Knowledge Management (for employee self-service), Acme Systems uses a complete solution for their employee support needs.

An Example of Asset Management with Soffront CRM Assets can be detected by the system. Database populated with software, hardware and other assets Non-physical assets can be entered into the system also. Asset is acquired Acme uses Soffront to track assets from acquisition to disposal. Assets such as software are automatically detected, assets such as contracts are entered into the system manually

An Example of Asset Management with Soffront CRM Acme Systems can automatically discover their IT assets in the network using Soffront IT Asset Auditing.

An Example of Asset Management with Soffront CRM

Assets can be detected by the system. Database populated with software, hardware and other assets Non-physical assets can be entered into the system also. Asset Reports Generated Management analyzes the asset performance. Asset is acquired Acme uses Soffront to generate asset reports Analysis of these reports let’s the firm maximize the usage of existing assets and dispose of those not in use

An Example of Asset Management with Soffront CRM Acme Systems uses detailed pre- built reports to ensure that their resources are helping them both in tactical operations, as well as long-term strategic goals, like software compliance.

An Example of Asset Management with Soffront CRM Acme Systems can manage their assets from acquisition to retirement, and increase profitability by managing asset expenditures.

An Example of Asset Management with Soffront CRM Assets can be detected by the system. Database populated with software, hardware and other assets Non-physical assets can be entered into the system also. Asset Reports Generated Management analyzes the asset performance. Asset is acquiredAsset is retired Acme tracks it’s assets till retirement using the system

Acme Systems can: Track the status of their assets. Associate assets with employees. Associate assets with tickets to provide asset info to support technicians working on employee issues. An Example of Asset Management with Soffront CRM ° view of Assets 1 2 3

An Example of Asset Management with Soffront CRM 360° View of Assets

Summary Soffront CRM offers the perfect combination of Experience, Technology and Focus on the Mid Market. Have the comprehensive asset information you need to execute an effective asset management strategy. Consolidate asset costs into a single, integrated view of your environment to see an accurate picture of costs.

Maximizing your benefits- Over 14 years of product experience and maturity Integrated suite of CRM application Unmatched Adaptability Minimizing your Total Cost of Ownership: Deployed in days Zero footprint web client Easy to use customization tools Web-based architecture Flexible licensing Soffront CRM is the perfect partner for Mid Size companies Conclusion