Banking and Financial Services

 “Copyright and Terms of Service  Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions:  Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency;  2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency;  3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way;  4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.  Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non- educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee.  Call TEA Copyrights with any questions you have. Copyright © Texas Education Agency, All rights reserved.

33

4  Financial (branch or operations) managers Usually Bachelor’s degree Create short- and long-term goals Oversee branches Resolve customer issues at branch level Branch manger-hiring, payroll, oversee departments  Loan officers/Credit Analyst/Mortgage Banker/Credit Manager/Risk Manager At least high school diploma, possibly a license as well Review loan applications-car, home, student loans Make recommendations to approve or deny applications  Trust officers Handle pensions Handle profit-sharing Handle estates 4 Copyright © Texas Education Agency, All rights reserved.

5  Sales positions Selling bank services such as Lines of credit CDs Other banking services Handles marketing of the bank Promotions Credit cards  Investment banking Selling securities and commodities Usually Bachelor’s degree License required Register with FINRA (Financial Industry Regulatory Authority) 5 Copyright © Texas Education Agency, All rights reserved.

6  Minimum high-school diploma, good communication skills and math skills  Tellers  walk-in  drive-through customers  Customer service-answer customer questions  New accounts-opening accounts  Call centers  Answer customer calls  Respond to customer s 6 Copyright © Texas Education Agency, All rights reserved.

7  Receptionist  Secretaries/Administrative Assistants  Data Entry  Bookkeepers  Accountants  May require CPA (Certified Public Accountant) certification)  May require Master’s degree to advance  Supervisors 7 Copyright © Texas Education Agency, All rights reserved.

88 Lawyers -examine documents Technology- IT -online banking, security Auditors -review financial documents Human Resources -hiring, payroll, training Copyright © Texas Education Agency, All rights reserved.

9  Check Processors  Bank Examiners  Mortgage Loan Originator – commission  Trust Officer or Administrator  Bank Teller  Loan Officer – may earn commission  Branch Manager  Investment Banker  Stockbroker  Human Resource Manager  Relationship Manager 9 Copyright © Texas Education Agency, All rights reserved.

10  generally have at least two parts:  classroom-based training  on-the-job training  rotations through various departments  usually last from 1-2 years 10 Copyright © Texas Education Agency, All rights reserved.

11 Copyright © Texas Education Agency, All rights reserved.

12 Bank Teller High school diploma On-the-job training Loan Officer High school diploma Commercial loan officers may require Bachelor’s degree Financial Manager Bachelor’s or Master’s degree plus experience Possibly CFA (Chartered Financial Analyst) Branch Manager May require Bachelor’s degree Usually requires 2-4 years experience Trust Officer Bachelor’s degree Possibly 4-6 years experience Relationship Manager Bachelor’s degree Possibly 8 years experience Copyright © Texas Education Agency, All rights reserved.

13  Cash handling-transaction times  Customer service-customer feedback, observation, professionalism  Attention to detail-minimization of error, cash drawer balancing 13 Copyright © Texas Education Agency, All rights reserved.

14 Flexible schedulingTuition reimbursement Employee discounts on financial services Insurance Retirement plansEmployee Stock Ownership Plans (ESOP) ChildcareCredit cards Profit-sharing Copyright © Texas Education Agency, All rights reserved.

15  Banking Career Tree Assignment #1 – Students are to go to the following website: and select two different bureaus. Determine three different job titles or careers that can be found in these two bureaus. After reading/researching what these different bureaus do, create a tree diagram with each of the two bureaus selected and the three accompanying jobs, all displayed as branches, in addition to including each job description as well as education requirement. Graphics that are relevant to the job descriptions or bureau may be included to enhance the document.  Mock Job Interview Comic Strip Assignment #2 – Students will create a comic strip portraying a job interview for a bank or financial institution interview. They may use an online comic strip creator. They should include at least five interview questions relating to a specific bank position with appropriate interview responses. 15 Copyright © Texas Education Agency, All rights reserved.

16  Banking Career Scavenger Hunt/QR Code Assignment #3 – Students are to research any financial service/banking job on either the or web sites. They will create a document that they can project on a document camera (or else create a poster so other students can view the information) with clues to which occupation is described. Do not include the job title. This is what students will search for using a QR code. Clues should include information from each section of the web site description for the job such as: tasks or nature of the job, salary, educational requirements, skills, and any other descriptors. Then students will create a QR code with the web address of where to find the solution to the hunt. You can assist them in locating a web site to generate free QR codes. The code can be copied onto their document or printed and affixed to the poster. Posters can be posted around the room. Then students will present their scavenger hunt to the class and the students will download a bar code or QR code reader onto their phones so they can search for the solution to each other’s scavenger hunt Copyright © Texas Education Agency, All rights reserved.