Knowledge Management and Intelligence Analysis Tools Innovations in Justice: Information Sharing Strategies and Best Practices June 2007 Kristie L. Manzi Senior Management Analyst Supervisor Florida Department of Law Enforcement Office of Statewide Intelligence Financial Crime Analysis Center

Knowledge Management Knowledge Management comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge for reuse, awareness and learning. Knowledge Management comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge for reuse, awareness and learning. Wikipedia.org Source: Wikipedia.org

Knowledge Management Programs are typically tied to organizational objectives and are intended to achieve specific outcomes, such as Programs are typically tied to organizational objectives and are intended to achieve specific outcomes, such as shared intelligence shared intelligence improved performance improved performance competitive advantage competitive advantage higher levels of innovation higher levels of innovation Source: Wikipedia.org

How does this affect intelligence analysis? How is knowledge being transferred? Are we asking the right questions? Do we have The right information? Are we producing The right thing? Knowledge Management & Intelligence Analysis

Do we understand the data? Business rules Limitations How do we get there?

Knowledge Management & Intelligence Analysis Training/Development Progression from basic to advanced Intelligence analysis Analytical techniques Computer programs/software Basic law enforcement intelligence On-the-job Specialized

Knowledge Management & Intelligence Analysis Training/Development Mentoring Senior analysts Rotation Professional development Retention Career progression Continuing education

Training/Development Critical product review Feedback Peer review Procedures manuals Sample products Process documentation Knowledge Management & Intelligence Analysis

Technology Absolutely! Absolutely! To augment the intelligence cycle To augment the intelligence cycle Collection Collection Collation Collation Analysis Analysis Dissemination Dissemination Issues/Challenges Validation/Evaluation Validation/Evaluation Critical thinking Critical thinking Motivation Motivation

Planning Collection Planning Evaluation Collation Analysis Dissemination Re-evaluation Intelligence Cycle

The Financial Crime Analysis Center and Technology Tactical support to law enforcement and prosecutors Tactical support to law enforcement and prosecutors Financial Crimes Enforcement Network (FinCEN) Financial Crimes Enforcement Network (FinCEN) FDLE Financial Transaction Database FDLE Financial Transaction Database Spreadsheets and pivot table reports Spreadsheets and pivot table reports Pattern discovery and visualization tools Pattern discovery and visualization tools Secure, on-line assistance request form Secure, on-line assistance request form

Knowledge Management & Intelligence Analysis The wrong data Afraid to ask Don’t understand the data Fails to meet customer’s needs No analysis, “dressed-up information” Challenges

Knowledge Management & Intelligence Analysis Information + Analysis = Intelligence Right data Validated Processed The intelligence process (cycle)

The Financial Crime Analysis Center and Technology Proactive analysis using various on-line financial resources Proactive analysis using various on-line financial resources Develop cases meeting the FDLE investigative strategy Develop cases meeting the FDLE investigative strategy Use pattern discovery and visualization tools Use pattern discovery and visualization tools Trend/pattern analysis Trend/pattern analysis Link and/or event flow analysis and visualization Link and/or event flow analysis and visualization Spreadsheets & pivot table reports Spreadsheets & pivot table reports

Proactive Case Example The FCAC Use of Technology