Boaz Chen, CEO By Netwise Applications

The Israel eGov Case Study

E-Government Objectives  Cutting Red Tape– “Available service desk” open 24 hours a day, 7 days a week.  Improvement of ROI and resource use at the Government ministries.  Making new online services to citizens and businesses, (for example: businesses licensing).  Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity.  Improvement of the Government image.

Online Service Desk Israel Tax Authority Receiving information Feedback and Confirmation Personal info Searching for information Seeking a service Performing actions Ministry of Transportation Ministry of Interior Affairs Ministry of Social Affairs & Social Services National Insurance Institute E-Government Infrastructure, services Change management E-Government Infrastructure, services Change management Citizens and Businesses

E-Government Scheme Development of inter-ministry online services, for improving service and avoiding bureaucracy Performing Change Secure network infrastructure for connecting Government computer systems to the web Infrastructure Application infrastructure for development of services for the citizens Services Government Ministries Citizens and Businesses

Infrastructure Identification and Digital Signature Infrastructure Services Performing change For the public For Gov. Employees Website Development Infrastructure Web Server Farm For Gov. Systems Remote Access Secure Surfing Service Intersection Information security for the entire E-Gov array – Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats monitoring and operating, 24 X 7, handling of cyber terror threats Intranet Government Ministries Citizens and Businesses Infrastructure

Service Services gov.il Portal Government Info. Center Search.gov Search across Government ePayment Service my.gov Personal portal and notices The Safe Secure and registered Actions General Info Personal Info Government Ministries Citizens and Businesses Performing change Infrastrucure Form Service Tenders Service GovX MDA site infrastructure

Performing Change Marketing Performing Change For the Public Inside Government Research & Surveys Cross Government Projects Support & Customer Service Organization & Methods Legislation & Standardization Bridging the Digital Gap Government Ministries Citizens and Businesses Infrastrucure Services

Infrastructure מידע משרדי Ministerial Information Central Servers מידע משרדי Ministerial Service Ministerial Information Information regarding activities and services: organizational structure, guide, professional instructions, ordinances, civil rights, scholarships, benefits, admission hours, calculators etc. Governmental Infrastructure for the Internet Era Internet connectivity, information security, survivability, server hosting, services, links to ministerial networks Govt. Portal Horizontal Services Central Application Servers A central infrastructure allowing the development of complex services quickly and efficiently, while maintaining high level of security and service: payments, forms, tenders, messages, maps etc. Governmental Portal An-all governmental information portal. Links to information by topic. Horizontal search capability Advanced Services Renewing licenses, delivery of orders and requests for information and services, payment of fees and fines, registration for exams, purchase of publications, filing reports etc. increasing the extent of the information, organizing information for target audiences and situations in life, writing topical guides. In the future: expansion to cellular services, IVR and interactive TV Horizontal Services Identification and signature Smart Card Identification A horizontal infrastructure for identification and signature by smart cards and digital signature approved by certified agencies Central Services (service bureau) Mapping cross-organizational user's processes and enabling horizontal operation (serial or parallel), transfer of information between ministries and updates regarding the progress of the process my.gov.il Personal Portal Accumulation of all government related activities made by the citizen, including personal information, personal communications with the government and personal services

e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.  The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.  The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface. While preserving each ministry to have it’s one brand, process and preferences.  The online payment service is based on agreements between the Accountant General and the banks and credit card companies:  Credit card, up to 2,500$  Bank transfer and payment with smart card – unlimited  The e-Payment service is connected directly to the Gov-ERP Services > Information Services > e-Payment Service In 2010, over 2B$ were processed through the Service. In 5 years the number of citizens choosing to pay through the service increased over 1500% !

Payments types Voucher Parametrical Query and Output Dynamic verification Customizable business logic for sums and dates Single / Multi / Periodic / accumulated vouchers

Payments types Counter Counter query and API Bar code Referrals Product catalog

The amount of vouchers opened The most popular payments this year: National Insurance – domestic help Transportation – driver & car license renewal Broadcasting Authority – television fees Tax Authority – advance payments Services > Information Services > e-Payment Service

E-Payment Service Money Amounts Services > Information Services > e-Payment Service

Number of Transactions in the e-Payment Service Services > Information Services > e-Payment Service

Division of Payments by Transactions Services > Information Services > e-Payment Service

Debit/Credit cards Bank transfer Cellular account Standing orders ISP’s PayPal Internal Accounting

Boaz Chen