Tom Taylor Partner Technology Advisor, Dynamics NAV Microsoft Corporation

Simple. Smart. Innovative.

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Ease of learning Intuitiveness of system User comfort with application Role Centers Walkthroughs and rollovers Office 2007 look & feel

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Ease of use Users ‘command’ of application User enjoyment with software Role Centers Simple navigation New, modern look & feel

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration User effectiveness in executing repetitive tasks Efficiency of user interface Speed and reliability of the system Role Centers Keyboard enablement Quality investments

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Agility in handling unexpected issues Ease of completing infrequent or unusual tasks System adaptability to business needs Role Centers RoleTailored personalization Web Services integration

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Ease of comprehensive reporting Real-time access to information Visibility across departments Role Centers ListPlaces, Fast Tabs, FactBoxes Reporting Services reports Business Analytics

Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Ease of collaboration with colleagues Efficiency of application workflow Ease of communication with suppliers, partners, and customers Notifications Outlook and Office Integration Microsoft Dynamics “Connect” Web Services

Microsoft Dynamics NAV 2009 UX Benchmark Research: 40% increase in task completion success rate 23 point increase in customer satisfaction Familiarity Usability Transactional Efficiency Flexibility Business Insight Business Insight Collaboration Participants describe benefits of RoleTailored Design: “I can sit down at it and figure it out without being told how to do it.” I like having… (FastTabs) …and having the important information on the right.” “Just the way this is set up... I can look at the big picture” “Navigation is much easier!”

Simple. Smart. Innovative.

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