Client Reporting - Customer Showcase Dave Mason – Director, Barclays Wealth Technology 27 th September 2007

Contents  About Barclays Wealth  Business Problem  Solution Outline  Future Direction

Source: (1) Private Asset Managers, July 2007; (2) Results Announcement, August Part of Barclays Group, we have been providing our clients with tailor-made wealth products and services for over 335 years We are dedicated to helping our clients acquire wealth, use it, enjoy it and pass it on As part of one of the largest financial services providers in the world, we have an unrivalled local expertise and international reach. Our clients gain full access to Barclays Capital, Barclays Group Investors, as well as top third- party fund managers from across the market Best UK Private Bank for Entrepreneurs January 2007 Wealth Manager of the Year June 2007 Scorpio Partnership Award ‘Voice of Client’ Initiative 2007 Broker of the Year ,700 staff in 18 different countries Named ‘The UK’s biggest wealth management group for private clients ’ (1) Our assets under management total £126.8bn (2) Who we are

What we do Investment Management Choose advisory or discretionary services Online, execution-only service available Wealth Advisory Structures effective across legal jurisdictions Modular structure to maximise your tax efficiency Banking & Credit Liquidity management and exclusive loan services Specialists help create bespoke wealth solutions to meet your needs Estate Planning Traditional Funds Foreign Currency Treasury Products Hedging Strategies Liquidity Management Service Aircraft/Marine Finance Day-to-Day Banking Trusts & Foundations Tax-effective Wills Financial Planning Pension & Retirement Plan Commodities Foreign Exchange Philanthropy & Family Office Financial guarantees UK & International Mortgages Investment Leverage Fiduciary Services Multi- Manager Structured Products Hedge Funds Real Estate Private Equity Special Opportunities Protection You

Contents  About Barclays Wealth  Business Problem  Solution Outline  Future Direction

UK Private Banking focus  Focus for the project in 2007 was UK Private Banking  c.100,000 clients with > £0.5m liquid assets  Product complexity and product oriented, legacy infrastructure and reporting  Poor quality report, too much paper, no value add and one for each product set  Expensive manual process  Meeting preparation for a banker was taking too long, each team had a unique style  Requirements  Bring together into a “family office” report  Clear, simple breakdown of currency, geography and asset exposure  Portfolio performance against benchmark and total return trend  Compact transaction summary, reducing the paper volume sent to clients  Improved process for regular and ad hoc production

Contents  About Barclays Wealth  Business Problem  Solution Outline  Future Direction

Solution Outline  2 phases to the project : (1) Data Warehouse (2) Report Production  Data Warehouse – consolidation of 7 core product source systems into a single warehouse; fed nightly  Design team worked on new report, with Banker, Infrastructure (Ops, Technology, Compliance) and Client input  Actuate chosen as the reporting tool:  Familiar with Barclays Wealth (used for Swiss client reports)  Met the functional needs we had (ad hoc and batch production)  Well known in the Wealth / IM industry  We have c 500 users using the Actuate GUI to request & review pdf generated reports, we expect this to grow rapidly as we extend throughout UKPB

How the solution works  A strategic data warehouse for Wealth clients  A new client reporting utility within operations to manage exceptions, monitor data quality  High quality printing and fulfilment for professional look and feel and timely despatch  Actuate 8 iServer Windows  ERD Pro development tool  Actuate cluster on 2 nodes

Process & Timeline  Choice of 3 styles – Summary, Short Form and Long Form  Generated up to monthly in frequency – ad hoc, whenever  Process improvement  Straight through pack production  Banker can chose for professional print ad hoc or pdf back from Actuate  Exception process workflow built in to manage reports with potential issues / data concerns  Timeline  July 2006 Detailed requirements - Actuate selected  August – December 2006 Detailed design and concept work  January – April 2007 Build; data quality improvements  April – JulySystems and user testing  August 2007Phased roll out

Report

User interface for report requests

Contents  About Barclays Wealth  Business Problem  Solution Outline  Future Direction

Future Direction  The first step has been process improvement and joining of relationship level information  Emphasis on clarity and quality of paper delivery  Complexity / expectation from clients is increasing  The next step:  There is client demand for online / web delivery of this information  Often clients are wanting to take the data and manipulate it themselves e.g. group asset classes together; adjust periods  Clients want a choice of sources for their reporting but for it to be consistent across channel  The challenge is streamlining the process to allow near real time data presentation and maintaining consistency across channel