Where there is an interactive task within the programme it cannot be completed on- screen. It is suggested that a printed copy be made.

Introduction

The Appraisal Process

Effective Preparation

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Appraisal Interview Skills

Conducting the Interview

Test your Knowledge

Correct

End

Answers 1. To review and establish future performance 2. To identify training and development needs 3. Planned and structured 4. Approximately one hour 5. Establish mood and rapport 6. The Open Question 7. Apply a range of listening skills 8. Identify the symptoms and causes 9. Quantifiable and realistic 10. Record the points from the interview

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