TEMPUS ME-TEMPUS-JPHES “IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC” Report on Analysis of Training Programs in the Field of QMS IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC

Structure of the Report  Analysis of study programs in the field of QMS on Universities in Serbia  Analysis of courses and trainings in the field of QMS that was provided by training organizations  Programs for establishment of QMS in enterprises (national government and EU programs)  Most relevant certifying and training organizations in the field of QMS in the country

Structure of the Report  Analysis of study programs in the field of QMS on Universities in Serbia  Analysis of courses and trainings in the field of QMS that was provided by training organizations  Programs for establishment of QMS in enterprises (national government and EU programs)  Most relevant certifying and training organizations in the field of QMS in the country

University of Belgrade Faculty Name of course Study level Name of SP Organiz. Sciences Fundamentals of quality; Quality management; Documentation quality control; Normative regulation of quality; Standardization; Quality inspection; Quality management system; Quality management technologies; Environmental management system; Occupational health and safety management system; Quality engineering; Quality management methods and techniques; Business system quality assessment; QM in agroindustry All Quality mngmt Economics Quality management Security Industrial safety and protection Information security Pharmacy Medical ecology Geography Eco management Mechanical Engineering Environmental protection Quality management Modern approaches to quality management Agriculture Environmental management in food production Quality management in food production Organization of work and laboratory accreditation Transport Quality management in logistics Technical (in Bor) Standards and legislation Quality management Environmental management Technology and Metallurgy Introduction to environmental and working environment Fundamentals of Quality Management Design and laboratory accreditation

University of Kragujevac FacultyName of courseStudy levelName of SP Economics Quality managementBachelorBusiness Economy and Management Enterprise performance management MasterBusiness Economy and Management Merchandise quality management PhDManagement and business economy Engineering Measurement, control and quality BachelorIndustrial engineering TQMMasterIndustrial engineering Quality managementMasterProduction engineering Service managementMaster Applied mechanics and automatic control; Informatics in engineering Supply chain management Master Industrial engineering; Applied mechanics and automatic control; Informatics in engineering Integrated management systems Master PhD Industrial engineering Engineering economyMasterIndustrial engineering Civil engineering (in Kraljevo) Quality managementMasterProduction engineering Integrated management systems MasterProduction engineering Hotel Management and Tourism (in Vrnjacka Banja) Quality managementBachelor LeadershipBachelor

Structure of the Report  Analysis of study programs in the field of QMS on Universities in Serbia  Analysis of courses and trainings in the field of QMS that was provided by training organizations  Programs for establishment of QMS in enterprises (national government and EU programs)  Most relevant certifying and training organizations in the field of QMS in the country

QMS Training Programs  List of courses and trainings in the field of management systems in Serbia (Belgrade, Kragujevac, Cacak, Krusevac, Nis, Novi Sad) is given below:  Food hygiene training;  HACCP implementation and auditing training;  Auditor training (for ISO 9001, ISO 14001, ISO27001, ISO and OHSAS 18001);  ISO 9001-auditor conversion training-quality management systems;  ISO 9001 Internal Auditor Training from SGS (develop the skills to conduct and compile internal audits);  ISO 9001-quality management systems auditor/lead auditor training course  ISO 9001 Foundation Training from-an introduction to the development, implementation and management of Quality Management Systems (QMS)  Integrated management for ISO 9001, ISO and OHSAS training- enabling your organization to implement quality, environmental and health and safety standards;  Information technology (IT) training- enabling your organization to meet the requirements of leading industry standards, such as Information Security Management (ISO 27001) and IT Service Management (ISO 20000).

Infrastructure for QMS  PROFESSIONAL ORGANIZATIONS FOR QMS IN SERBIA (not only consulting)  TRAINING PROVIDERS  EVALUATION OF TRAINING PROVIDERS IN SERBIA (SWOT analyses)

Structure of the Report  Analysis of study programs in the field of QMS on Universities in Serbia  Analysis of courses and trainings in the field of QMS that was provided by training organizations  Programs for establishment of QMS in enterprises (national government and EU programs)  Most relevant certifying and training organizations in the field of QMS in the country

Structure of the Report  Analysis of study programs in the field of QMS on Universities in Serbia  Analysis of courses and trainings in the field of QMS that was provided by training organizations  Programs for establishment of QMS in enterprises (national government and EU programs)  Most relevant certifying and training organizations in the field of QMS in the country

Governmental Programs  Ministry of Regional Development and Local Government (2)  National Agency for Regional Development (4)  SIEPA  Ministry of Agriculture and Environment  Business Start-up Centers

EU Programs  Adriatic New Neighbourhood Programme (INTERREG / CARDS– PHARE) - EAR Source:  IPA Cross – border cooperation programme Serbia – Bosnia and Herzegovina Source: border_c.htmlhttp://eudesk.org/lang1/serbia_-_bosnia_and_herzegovina_ipa_cross- border_c.html  IPA Cross – border cooperation programme Serbia – Montenegro Source: border_cooperation_p.htmlhttp://eudesk.org/lang1/serbia_-_montenegro_ipa_cross- border_cooperation_p.html  IPA Cross – border cooperation programme Serbia – Croatia Source: border_cooperation_prog.htmlhttp://eudesk.org/lang1/serbia_-_croatia_ipa_cross- border_cooperation_prog.html  IPA Cross – border cooperation programme Romania – Serbia Source: operation_pro.htmlhttp://eudesk.org/lang1/romania_-_serbia_ipa_cross-border_co- operation_pro.html

EU Programs  IPA Cross – border cooperation programme Bulgaria – Serbia Source: border_cooperation_pro.htmlhttp://eudesk.org/lang1/bulgaria_-_serbia_ipa_cross- border_cooperation_pro.html  IPA Cross – border cooperation programme Hungary – Serbia Source: border_cooperation_prog.htmlhttp://eudesk.org/lang1/hungary_-_serbia_ipa_cross- border_cooperation_prog.html  CIP ECO – Innovation (EACI) Source:  Socio-economic Development of Danube Serbia Region, Austria Development Agency Source: evelopment_of_the_danube_serbia_region.pdfhttp://ec.europa.eu/enlargement/pdf/serbia/ipa/2011/13_socio_economic_d evelopment_of_the_danube_serbia_region.pdf

Conclusions  We emphasize the importance of this structured support which leads to a “step by step” approach in developing infrastructure for quality.  This project supports and assists at different levels Serbia's systemic approach towards establishing a QI system in the form of a coordinated and internationally recognized global system.  Thank you for your kind attention!