Hilary Fredette Head, Access Services and Multimedia Services West Virginia University Libraries Can We Lend? Communicating Interlibrary Loan Rights Linda Blake Electronic Journals Coordinator and Science Librarian

WEST VIRGINIA UNIVERSITY AND ITS LIBRARIES West Virginia University Libraries

West Virginia University Land Grant Institution 13 colleges and schools offering 191 bachelor’s, master’s, doctoral, and professional degree programs; 2 regional campuses Fall 2012 Total Enrollment = 29,707 Undergraduate = 22,827 Graduate & Professional = 6,880 West Virginia University Libraries

WVU Libraries Downtown Library Complex Arts & Sciences; Life Sciences; Foreign Languages Evansdale Library Engineering; Creative Arts; Agriculture and Forestry; Physical Education Health Sciences Library Law Library West Virginia University Libraries

THE CHALLENGE West Virginia University Libraries

Growth of eJournals As the WVU Libraries purchased more periodicals in electronic formats – ILL department received more requests for articles from eJournals – By 2010, a definite shift towards eJournals, especially in the RapidILL software – Needed a way to identify licensing terms West Virginia University Libraries

Interlibrary Loan Processing ILLiad, – For both books and articles E-ZBorrow, 2003 – – PALCI – Books only RapidILL, 2007 – – PALCI – Articles only West Virginia University Libraries

ILL Services at WVU The four Libraries are located on four different campuses and each Library has its own interlibrary loan staff. – Downtown Library Four ILL staff (~ three FTE) – Evansdale Library Three staff (three FTE) – Health Sciences Library Two ILL staff (two FTE) – Law Library One staff person (~.5 FTE) West Virginia University Libraries

eJournal Management at WVU Manage over 40,000 free and paid electronic journal titles using the Serials Solutions ERMS Management dispersed across four departments and two libraries AcquisitionsReference Systems Periodicals Five employees: none with full time duties for electronic journals West Virginia University Libraries

The Challenge Then… Show interlibrary loan rights to the ILL staff at the point of need Show the rights within the existing ILL procedure No interpretation of licenses by ILL staff Limited electronic journals staff West Virginia University Libraries

THE SOLUTION West Virginia University Libraries

It’s Complicated West Virginia University Libraries

Steps to Displaying ILL Rights West Virginia University Libraries 1.Find the license 2.Study and interpret the license for ILL rights 3.Complete the ILL licensing terms in Serials Solutions 4.Display to ILL at point of need

LICENSES: THE GOOD, THE BAD, THE UGLY West Virginia University Libraries

Licenses: The Good West Virginia University Libraries Detailed. No guessing as to meaning.

Licenses: the Bad Must print before lending: InterLibrary Loans. Institutional subscribers may fulfill interlibrary loan requests from other institutions in the same country via fax or paper document delivery under National Commission on New Technological Uses (CONTU) of Copyright Works guidelines. Redistribution of Journal content to non-authorized users in electronic or digital format is prohibited without prior publisher approval. (my italics) West Virginia University Libraries Cannot lend:

Licenses: the Ugly West Virginia University Libraries Terms are vague or are missing

No Negotiated License: Terms and Conditions, Web Pages, s, Oh My West Virginia University Libraries

License Types in Serials Solutions Negotiated Click Through Manifest Assent Shrinkwrap West Virginia University Libraries

Licenses in Serials Solutions Almost eighty fields for terms, but our concentration is on the interlibrary loan terms Templates for major vendors Terms entered for almost 300 licenses representing thousands of journals Interlibrary loan terms choices: ILL General, ILL Secure Electronic, or ILL Electronic ( ) Choices for each of these: Permitted, Silent, or Prohibited

Electronic Resource Management Initiative: Data Element Dictionary West Virginia University Libraries

Licenses in Serials Solutions West Virginia University Libraries

Licenses in Serials Solutions West Virginia University Libraries

How the licensing information appears on the Libraries’ Electronic Journals page licensing information West Virginia University Libraries

ILLiad Article Lending Stats Between 2010 and ,445 articles Both electronic and print formats 61% fill-rate West Virginia University Libraries

RapidILL Article Lending Stats West Virginia University Libraries Between 2010 and 2013: 16,075 articles from ejournals – 52-56% fill-rate » Add license information as title is requested 7,979 articles from print – 72-73% fill-rate

ILL Process ILL request is received in ILLiad or RapidILL Staff uses eJournals page to check ILL lending rights West Virginia University Libraries

If the license doesn’t allow lending from an eJournal RapidILL ILL staff will “unfill” the request and it will move on to the next library in the lending string West Virginia University Libraries ILLiad Will fill the request from the Libraries’ print copy, if available ILL staff may “conditionalize” the request to see if the borrowing library is willing to wait for a paper copy to be mailed

Licensing Maintenance Add terms when notified by the ILL staff Update licenses as we become aware of changes Enter licensing terms for new licenses West Virginia University Libraries

Requesting Terms: Problem Tickets Managed by our Library Systems Office with other technology problem tickets West Virginia University Libraries

Thank you! (304) (304) West Virginia University Libraries