ManageEngine® Applications Manager Product Overview ManageEngine Applications Manager. ManageEngine Applications Manager is an Availability and Performance Management Solution, that helps enterprises proactively monitor Business Applications and ensure it meets End User Service Levels. It empowers an IT Administrator to troubleshoot performance issues quickly, in addition to providing a Business Centric View to IT Management. 1

Agenda Applications Manager - Introduction Solution Technical Overview Benefits Key Differentiators Customers Summary 2 2

Primary Functions - Introduction Application Performance Management Application Servers Databases Servers Middleware/Portal Monitoring Custom Apps & Web Apps Fault Management Reporting SLA Management 3 3

Business Services Management Business Centric View to Monitoring IT Resources Value : Prioritize Application Issues Know which Business Process is Affected Enterprises typically have a diverse set of Applications that they use to cater to business needs. CRM, HelpDesk, Finance and even lots of Home Grown ones are some of them. Any downtime in critical applications impact the enterprise by lost revenues. However with reduced IT spending, the need to do more with the same number of staff has become even more important. To realize this, enterprises must ensure their IT Team makes best use of their time. They should ensure IT Operations prioritizes Operations Issues and cater to the most critical business service quickly and hence reduce impact of downtime. A Business Centric Monitoring Tools helps you achieve that by helping the Operator know which Business Process is affected. 4 4

Business Centric View (contd..)‏ First lets look more deep in to Business Services Management and its benefits: Lets take an example of a Loan Processing Application of an Enterprise, lets call GoFinance. To run this business process, GoFinance uses 10 App. Servers, 4 Oracle Databases, 2 Dedicated File Servers and some network devices. With ManageEngine Applications Manager, GoFinance can monitor the availability and performance of this business process along with its individual technology components. GoFinance also gains high level visibility of what business process needs immediate attention as alerts tell which business service is affected and hence helps the Operations team to prioritize and react. The grouping and dependency mapping capability also helps understand what network or application components affect the business process the most and take corrective action. Here, the availability matrix for a 3 month period is shown and you could identify that the Database Server needs more attention etc. With this, at the time of an audit, GoFinance can understand whether the bottleneck last month was the Application, Server or network. 5 5

Business Services Management This business App has app servers, DBs, web servers . These resources are load balanced or clustered. The resources are added to “Sub Monitor Groups” in App Manager URL Sequence to sample End Web page Response Times Loan Processing Application (Uptime : 99.982%)‏ Clustered Oracle Database Cluster Sub Group (99.99% Uptime)‏ URL-1 URL-2 Web- App-URL Sequence Sub Group in App Manager (99.99% )‏ Clustered Servers Linux Cluster (99.99% Uptime)‏ Appsvr-1 This shows a dependency mapping in the BSM view. ManageEngine Applications Manager helps have a high level Business Centric View for Managers as well as in depth technology views for those who need them. Here you see clustered Application Servers grouped together to ensure there are no critical alerts generated unnecessarily. Applications Manager can handle scenarios where Application Servers or Databases are clustered for high availability and hence generate alerts intelligently. Appsvr-2 Appsvr-3 (99.95% Uptime)‏ Clustered Oracle Setup is put in a Sub Group with the dependencies configured for the monitor group. AppServer Cluster Group Ping switch router Network Devices If any one App Server is up, my service is still running (100% Uptime)‏ 6

Monitor a Heterogeneous IT Environment Single Console for App Servers, Databases, Servers, Web Services & Web Transactions Value : Lesser Point Tools to Manage Troubleshoot Performance Issues faster and Effectively Server Management is Not Enough. You Need to Monitor All Tiers of Your Application for Effective Troubleshooting Traditional Network or Server Monitoring Tools cover only one technology silo. You need to monitor all tiers of your business application to speed up troubleshooting and resolving production issues quickly. ManageEngine Applications Manager gives you the visibility to identify the root cause of problems in multiple tiers of your Business Application. This helps troubleshoot application problems quickly. ManageEngine Applications Manager gives you the visibility to identify the root cause of problems in multiple tiers of your Business Application. Applications Manager provides you with a single interface to monitor your databases, app servers, systems, web services, URLs and Web Transactions This helps troubleshoot application problems quickly. 7 7

Performance Management: Single Dashboard Application Server WebLogic Server, WebSphere, Oracle AS, JBoss, Microsoft .NET, Tomcat, Sliverstream, Glassfish ERP SAP, SAP CCMS Databases Oracle, Sybase, MS SQL, DB2, MySQL Servers Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac, Solaris 07/22/08

Performance Management (contd.)‏ The Web Transaction Monitoring helps ensure your web applications perform as expected in production. You can also track the response time of your web application using this capability. The J2EE Web Transactions Capability helps you troubleshoot poor response times issues for a J2EE App Server from a URL to the SQL Query. Applications Manager also have deep support for SOA : Web Services : Most Enterprises have complex Business Processes locked up in legacy systems. Service Oriented Architectures (SOA) help unlock them and build even more powerful processes. However, with SOA comes new challenges. ManageEngine Applications Manager, can help manage these mission critical Web Services and help ensure high uptime. Setting up the monitoring capability is easy. By specifying the WSDL (WebService Definition Language) as input, you can easily monitor all important SOAP Operations. Once setup you can rely on Applications Manager to track the availability and response times. Now with powerful reports and ability to set SLAs, your investments in these legacy systems can be safeguarded. Custom Applications: The custom Application monitoring capability is very powerful. It provides an easy mechanism to monitor metrics exposed by non supported applications. More in a later slide. 9 9

How Applications Manager Works ? 10 Monitoring Starts 10

Agentless Monitoring of a Heterogeneous Infrastructure The above picture summarizes the capability of Applications Manager. Applications Manager is an agentless monitoring solution. In a very competitive environment, ManageEngine Applications Manager stands out for its in-depth performance monitoring using an agentless approach. An agentless approach to monitoring ensures that you do not need additional personnel to maintain “monitoring agents”, which beats the very purpose of investing in a performance management solution. Once setup, Applications Manager polls the various applications for performance metrics, and correlates them for intelligent alert escalation. It displays it in a Web Client in a graphical manner and allows users to configure thresholds and alerts so that any violations are easily notified via Email or SMS. Reports help identify impending problems and also help plan inventory. 11

Performance Metrics – Servers CPU, Memory, Disk Process Monitoring Network Interface Stats Disk I/O Services on the Server AS400 server status, Number of jobs and Admin console Users will need to give server host, mode of monitoring, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client. 12 12

Performance Metrics – Application Servers Sessions, Hits Per Second JVM Memory, Thread Pools Transaction Stats JMS, Queues Traffic Metrics Usage Patterns etc Users will need to give server host, port, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client. 13 13

Performance Metrics - Databases Monitor Connection Times, Log Files, Monitor Tablespace, database size Buffer hit ratios Reads, Writes, I/O SQL Statistics, Locks etc Users will need to give server host, port, credentials and these metrics get collected without any further action from the users side. The configurations are done within the Applications Manager Web Client. 14 14

J2EE Web Transactions J2EE Web Transactions Monitor helps to better visualize J2EE Web Transactions end to end, with performance metrics of all components starting from URLs to SQL queries. With this feature, application teams can quickly identify the Performance metrics of WEB components, EJB, Java and SQL statements in production. They can view trace that will chart the sequence of the internal invocations (methods) of the URL 15 15

Monitor Custom Applications Monitor custom applications that provides management information via JMX Monitor any SNMP enabled device Dashboards for Windows Performance Counters Trap Listener to listen to Alerts from SNMP Agents Write Custom Code in Java, .NET, Perl etc and Integrate Application Performance Metrics Custom Applications: The custom Application monitoring capability is very powerful. It provides an easy mechanism to monitor metrics exposed via SNMP, WMI, JMX by default. In addition to that users can also add custom monitoring capability by writing Java. .NET, Perl etc code and integrate the metrics in to Applications Manager. The benefit is users automatically get alerting, reporting, grouping behavior without any extra effort. 16 16

End User Experience Measurement With support for simulating HTTP or HTTPS Web Transactions, ManageEngine Applications Manager can help you measure the End User Experience for your Web Applications. With powerful Record and playback GUI, setting up a Web Transaction Monitor is easy. This capability can help you visualize, how web pages respond for your end users. The Record and playback GUI is like an Internet Explorer Browser and users can do the recording or configuration via a simple tool, and update the same in to Applications Manager seemlessly. There is no need for any sort of scripting etc. Additionally the ability to define acceptable thresholds and SLAs for Page Response Times can ensure the needs of your end users are met. What time of the day your web application is slow or which day of the week is my Application the slowest are some of the important metrics that you can derive. Additionally with content checks and page change notifications, you can be alerted when problematic changes are done to your critical web pages. 17 17

SLA Management Define Service Level Objectives Escalate SLA Violation via EMail View SLA Metrics With SLA Management the user can track and identify if service is being delivered as promised. Administrators can also associate SLAs for individual Business Applications Present in Applications Manager. A special login for Managers is present. The “Manager” Role allows a manager to view SLA Metrics and be informed of issues in production at a high level. He can define SLOs for Availability and other metrics and keep tabs on overall application performance. SLA Violations can also be escalated via email. 18 18

Applications Manager Enterprise Edition Scalable Monitoring Architecture ManageEngine® Applications Manager Enterprise Edition is a scalable solution. It supports a distributed architecture and hence helps to monitor thousands of servers and applications. The Enterprise Edition comprises of a distributed data collector (Managed Servers) setup. It also provides a Single Console (Admin Server) for consolidated reports and monitoring of alerts. The Admin Server facilitates a single view to all data and reports from the various distributed data collectors (Managed Servers). Additionally, the Enterprise Edition uses HTTPS as the mode of communication between the Admin Server and the Managed Server. This has an added advantage for users with a very secure environment where only HTTPS is allowed across different networks. This architecture hence helps them over come any restrictions on their monitoring capability. 19 19

Fault Management Alert View Root Cause Analysis When an error is detected, it can be notified immediately by configuring an action. There are many ways by which alert Notifications are done. Applications manager supports the following actions: Send Email, SMS, Execute custom scripts, sending SNMP Traps to third-party consoles, Logging a ticket in ManageEngine ServiceDeskPlus which is a Help Desk and Asset Management software. The Root Cause Analysis Window helps users to quickly identify where the bottleneck is. From a high level Business Application View, users can know which business application is currently affected and know what the problem is quickly. For example, users can know that the CRM Application has an Oracle database whose tablespace is reaching a critical thresholds and will run out of space etc.

Customer Usage Scenario Monitors Servers, databases, Log Files and Application Servers Uses APM for Troubleshooting and Availability Monitoring Integrates Views with the Internal Portal IT Operations Uses APM to Identify Bottlenecks in Infrastructure Generates SLA Reports for Business Applications and Gives to Head of Operations on a Quarterly Basis 21

Benefits Makes your IT Team more Productive Brings a Business Centric View to IT Resources Support for Heterogeneous Applications and Servers Helps you Troubleshoot Faster Generate Reports and Empower Decision Making Support for Industry Best Practices Complement Existing Investments in 3rd Party NSM Low total ownership cost (TCO) & High return on investments (ROI) What are the key benefits of Applications Manager ? To summarize the benefits, Applications Manager helps you make your IT Team even more productive. Some of the benefits of this solution is the in-depth support for a heterogeneous application and server environment with industry best practices built in to the System. If you have already invested in a Network & Systems Management Console, you can use Applications Manager to just monitor the application component and ensure existing investments are retained. The “pay as you use” model, facilitates this even more. ManageEngine Applications Manager also comes bundled with a Database, and you incur no additional costs for software than what is listed on our website. With a low Total Cost of Ownership and high Return on your Investments, Enterprise IT, now have something to cheer about  22 22

Key Differentiators These are the key differentiators of Applications Manager. With in depth performance monitoring along with an agentless monitoring architecture, makes monitoring a heterogeneous environment easy. Also a single tool to monitor various technology environments makes it easy for an administrator to be more productive. The tool is also very easy to set up and has a Web Client that guides you to set up the monitoring. 23 23

Customers AC Nielson American Honda Continental Airlines Cummins Dupont Deutche Bank EDS GE Finance GSK Europe Vodafone MetLife Pfizer Seagate SDAC Harvard Walgreens Yamaha Motor Corporation 24 24

Customer Quote "We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel. 25

Summary Business Centric View to Monitoring IT helps Prioritize and Make Effective Use of Resources Monitoring all Tiers of the Application Stack helps Troubleshooting Performance Issues Fast Business Centric View to Monitoring IT helps Prioritize and Make Effective Use of Resources because Operations Team know what Business Process is affected when an Alert is generated. Monitoring all Tiers of the Application Stack helps Troubleshooting Performance Issues Fast as you do not have to jump to different consoles to monitor different components. 26 26

More Info Live Demo: http://demo.appmanager.com Website: http://www.manageengine.com/appmanager Blogs: http://blogs.manageengine.com/appmanager Forums: http://forums.adventnet.com/viewforum.php?f=18 Product Editions: Professional Trial Edition : 30 day evaluation without restrictions Enterprise Edition : Distributed set up for scalability Free Edition : Monitor Up to 5 Servers Contact: appmanager-support@manageengine.com 27 Toll Free US: +1 888 720 9500 | International: +1 925 924 9500