Portal Plans in Nordic Enterprises April 26, 2006 Per Andersen Managing Director IDC Nordic

Agenda  Internet usage  Nordic portal survey  Perspectives

Communication in Denmark – Traditional mail (person-to-person)

Communication in Denmark – (person-to-person)

Internet Users in Medium/Large Companies, Denmark (000) Source: IDC ICMM 2005

Internet Users in Small Companies Denmark (000) Source: IDC ICMM 2005

Web has changes: Access to information Expectations to information has changed dramatically:  “I expect to find all information online (private, business, internal)  “I expect information to be correct”  “I want to use the Web for communication”

Web has changed: Time ”New information” has a new meaning  News real time  Response immediately  Changes has immediate impact

Enterprise Information Portals EIP integrate access to information and applications and presents it to the user in a useful format. Characteristics  Role-based or rule-based  Collaborative functionality  Content search  Assess to both unstructured and structured data  Business process management

Ikea, Bibliotek.dk

Agenda  Internet usage  Nordic portal survey  Perspectives

Portal Status Source: Portalization Survey, IDC Nordic, December, 2005

Portal Status by Country Source: Portalization Survey, IDC Nordic, December, 2005

Portal Status by Size of Company Source: Portalization Survey, IDC Nordic, December, 2005

Functionality of Portal Source: Portalization Survey, IDC Nordic, December, 2005

Functionality of Portal by Country Source: Portalization Survey, IDC Nordic, December, 2005

Most Important IT Issues Supporting Business Needs Source: Portalization Survey, IDC Nordic, December, 2005

How Important are Portals? Source: Nordic Enterprise Survey, IDC Nordic, 2005, n = 600 Please indicate on the scale below, how important the following enterprise solutions are to your company's success? The scale is from 1 = not at all important to 6= very important.

Benefits From Portal Projects Source: Portalization Survey, IDC Nordic, December, 2005

Key Barriers for Portal Implementations Source: Portalization Survey, IDC Nordic, December, 2005

Use of Portal Servers Source: Portalization Survey, IDC Nordic, December, 2005

Plans for Changing Portal Server Source: Portalization Survey, IDC Nordic, December, 2005

Using Solution Templates or Portlets Source: Portalization Survey, IDC Nordic, December, 2005

Agenda  Internet usage  Nordic portal survey  Perspectives

Overflow ? …My ancestors were printers in Amsterdam from 1510 or so until 1750 and during that entire time, they did not have to learn anything new.  Peter Drucker – Business 2.0 8/8/00 The amount of information available today is doubling every five years, and corporate America is able to keep up with, and use, less than 7% of the information it produces.  The Economist

Product Service Knowledge Product: Function and features Management: Quality Corporation: Efficiency Personal: Work relief Product: Customer service Management: Customer sat. Corporation: Marketing & brand Personal: Status symbols Product: Time & product to market Management: Human resources Corporation: Creativity & Knowledge Personal: Identity The Competitive Edge

Too much information Missing and incomplete information Wrong information Old information Information Disasters

Reasons for Information Gaps Failure to find information because of  Sources not available  “The invisible intranet”  Poor queries  Poor interaction with system Leading to  Poor decisions  Duplicated efforts  Lost sales  Lost productivity (knowledge workers spend 15-25% of their time on finding information)

Source: NASA:

Thank you ! Omøgade 8 Postbox Copenhagen Ø Denmark Phone: Telefax: Per Andersen Direct: Managing Director IDC Nordic