Kari Lämsä Helsinki City Library kari.lamsa@hel.fi www.lib.hel.fi/library10

Library 10 in a nutshell Located in the Main Post Building Opened April 1, 2005 Open 78 h/wk Customers 2 000/day Collection 63 000 Recorded works 47 000 Workstations 40 Floor space 1000 m² A Combination of Music and Information Technology Kuva kirjasto ulkoa

Customers Visitors per month app. 50 000 Ages 15-30 60 % Percentage of customers that are male 60 % Second biggest group are over 50 years old women

Service and info points Along the main avenue Visual contact with each other Easily approachable for customers Convenient for staff to exit Positioned for side by side guidance

Stage Concerts, performances and panel discussions Exhibitions Multimedia displays Mobile furnishings Acoustic interior PA-equipment Lighting system Online broadcasting

All kinds of events Movies Gigs DJ Discussion sessions Game-sessions Interviews Video recording events Broadcasting video & audio online

Do you want to be something? Do you want to be musician? Do you want to be actor? Do you want to be TV host? Co-operating with Job Centre

Studios: recording, audio, video Customers can come to the library to play, record and edit their own music, spoken word and videos. Customers can save their recordings to their own Media Card for public use.

The laptop club - learning together Once a week - every week Every week a new subject to learn Topic chosen by club members Learning together- helping each other

Laptop classroom topics How to use Skype? What is Vista? What is Facebook? How to use a digital camera? How do I book a trip from the internet?

Everyday digital media Local library Media days Professional knowledge Fun Fun Fun! Music Everyday digital media

From reading room to working room Space and equipment for creating, displaying and publishing media Wlan-connections to various databases Moveable tables and plugs for laptops

Work how you want

Staff Average age under 35 All together 28 Males 19 Library manager Staff manager IT planner IT specialist Media assistant Music librarians Events organizer Library assistants Apprenticeship students Non-military service Students as covers and trainees

Staff’s skills Everyone capable of basic duties Everyone need not be an expert at everything Special capabilities exploited for customer service 80 % Schooled in library studies work = hobby

Independent staff Shared duties: Staff manager and work shifts Events Marketing ICT Collections and acquisitions Training and process introduction Each area of responsibility has its own pair or team of staff members A director follows work, does not control it A director is not a captain but a pilot

Staff training and schooling Process introduction is planned and staff contributes according to their skills New workers are introduced to staff and learn their skills Staff train and teach each other Training done in small groups Everyone may partake in training Basis of staff training: need AND willingness Not only what needs to be learned, but what staff wants to learn Director makes sure that all necessary skills are held by staff

Sharing skills Special skills and competencies are shared with the entire city library (ICT equipment, music information searches, media know-how ) Use of specialists from different fields and learning institutions Staff is involved with work groups of the entire city library Staff has special tasks, such as guiding our international visitors Responsibilities delegated to younger staff Tasks are given to those that can and will, not by seniority

Project fulfillment Project training for staff Staff do the planning and prepare time frames Director actively follows, but does not control Mistakes are not dangerous

In cooperation with customers Customers participate in organizing exhibitions, events, and concerts Cooperation with students and other learning institutions Cooperation with organizations and hobby groups Capitalize on feedback and questionnaires, but daily contact between customers and staff are often more fruitful

New tasks of staff Web 2.0 –trainer Media assistant Studio engineer Promoter Sound editor, camera-man, lighting technician Radio journalist Roadie

The library is a work, not a family Library management is the management of work A director is aware of staff's personal needs and affairs, but does not become involved in them A spirit of “Us" is still important to have

Library 10 motto: When other libraries just start planning, we have already made mistakes!

Library 10 is Library service point in the city center Flexiple learning and working environment Place for creating, displaying and publishing culture Public city space