Creating Value Through Innovation The Changing Face of Business Communications Simon Gwatkin VP Strategic Marketing Mitel July 16, 2008

6/1/2015 slide 2 Mitel Backgrounder  Mitel: a global provider of IP and unified communications services and solutions to organizations of all sizes –Founded in 1973 –Customers in over 90 countries worldwide –~3000 employees –Headquartered in Ottawa, Canada

6/1/2015 slide 3 Product Development Philosophy  Addressing real world business concerns –Simplicity: ease of use, ease of management –User Needs: tailored solutions with natural communications –Operating issues: business continuity, environment, health & safety –Return on Assets: intelligent migration –Total Cost of Ownership: a sustainable advantage Customer Satisfaction for the Real World

6/1/2015 slide 4 The Most Popular Customer Demands For IP Applications  Teleworking and Mobility –Real estate cost reduction –Opening up labour pools –Flexible working practices –Fixed mobile convergence  Presence enabled applications –Mobile and desktop clients –Contact Centre Solutions –Operator Console  Vertical Applications enabling business process improvements  Energy efficient solutions –Drive down costs

6/1/2015 slide 5 Mobility Solutions Mitel Mobile Extension o Fixed mobile convergence o One number/identity, one mailbox o Scheduling Teleworker Solution o Plug and work from any broadband connection o Secure embedded 128 bit AES encrypted voice, SRTP o SIP handheld WiFi clients Wireless o wireless handsets o IP DECT o Mitel Wireless LAN Stand o Mitel Cordless Headset & Handset Mitel Mobile Client Solutions o Handheld clients: RIM, Nokia, Windows Mobile o Mitel Your Assistant

6/1/2015 slide 6 Applications to Drive Presence Beyond the Knowledge Worker

6/1/2015 slide 7 7 Presence and Availability Management IP-Based Softphone Knowledge Management Rules-based Call Routing Data Conferencing/ Collaboration *Application, desktop, presentation sharing with video and chat Video Conferencing Secure / Federated Chat Audio Conferencing Unified Communications Building Blocks

6/1/2015 slide 8 Collaboration Solutions Integration with Microsoft Office Communicator  Rich integration with Microsoft ® Office suite  Rich Mitel application integration  Direct SIP integration to Microsoft unified messaging  Office Communications Server 2007 support

6/1/2015 slide 9 Vertical Market Solutions

6/1/2015 slide Hospitality Applications

6/1/2015 slide Specialized Solutions  Teacher home page and login  Student attendance and absentee notification  School bulletin board  Book a room or AV equipment  Duress notification  Audio and visual emergency broadcasts  As simple as developing a web page

6/1/2015 slide 12 Unified Communications - Lower The Environmental Impact  Reduce Corporate Travel –Collaboration applications –Telepresence  Reduce Commuting –Teleworker products  Reduce Power Consumption –Telephony integration with building automation systems –Products designed with lower power consumption  Recycle IT Related E-waste

6/1/2015 slide 13 Integrated Single Sign-On  JAVA card sign-on  Authentication challenge  Log in to desktop session  Log in to Mitel phone with user directory number via Mitel call control server.  Optional – log in directly as a Call Center agent. Seamless Hot Desking integrates Desktop and IP Desk Phone Data Center Virtualization Mitel VoIP Telephony Sun Ray Server – Desktop & Telephony Integration Mgmt

6/1/2015 slide million users Disruption will Continue….. Enterprise MashUp Mascot

6/1/2015 slide 15 Summary….  UC has three current trajectories – Long, medium and short term  Focus on the needs of the business not just technology –Benefit from a path that is available today  Common real world decision-making criteria: –Simplicity –User needs –Governance issues –Return on assets (migration) –Total Cost of Ownership effectively manage

Thank you….