Missouri Public Service Commission Electronic Filing & Information System a Case Study for Business Process Management Todd Craig, CIO Missouri Public.

Slides:



Advertisements
Similar presentations
School Systems Learn the Value of Document Management to Better Serve Students, Parents and Staff and Presented By:
Advertisements

Sustainability Implementing Sustainable Practices for Productivity Enhancement for Productivity Enhancement Presented by Ryte Byte, Inc.
© 2007 IBM Corporation Enterprise Content Management Integrating Content, Process, and Connectivity for Competitive Advantage Malcolm Holden October 2007.
MANAGING YOUR BUSINESS JUST GOT EASIER WITH.... A WORKFLOW AND DOCUMENT MANAGEMENT SOFTWARE.
SysLogix Inc. eProducerPortal.com by. Introduction "'Onboarding” - the process of contracting and appointing new agents. It is used to refer to the administrative.
IMAGES OF THE PAST AND FUTURE Donna Calabrese Director, Office of Vital Statistics Center for Health and Environmental Statistics Kansas Department of.
© CRISP Technologies CRISP Technologies introduces InvoiceCheck ® “Your Automated Invoice Processing Solution”
Rationale for Independent Health Record Banks William A. Yasnoff, MD, PhD, FACMI Managing Partner, NHII Advisors William A. Yasnoff, MD, PhD, FACMI Managing.
1 THE OFFICE 2 OFFICE PROJECT COLLABORATION SYSTEM.
Information Technology IBM DB2 Content Manager “Lunch N Learn” 03/14/2007.
halFILE CountyCashier ™ Integrated Document Filing for County Clerk’s offices and halFILE ™ Document Manager.
The Securities and Exchange Commission: 21 st Century Disclosure Initiative September 9, 2008.
MARIMOR INDUSTRIES, INC. SECURE SCAN
E-Business: Intra-Business E-Commerce
ICELAND TELECOM Competitive Advantage through CRM & eDM Process Innovation Agnar Mar Jónsson Managing Director Sales and Marketing
Document Management Systems For Government Agencies Infocrew Solutions Pvt Ltd.
1 for Real Estate An easy, fast, and cost effective way to organize documents associated to listings & client correspondence Real Estate Real Estate offices.
Content Management and Process Automation Presented by Mark Chambers SE Regional Manager Document Imaging Solutions, Inc.
Doc Document Management Systems For Manufacturing Industry Infocrew Solutions Pvt.Ltd.
Improving Government Effectiveness by Automating Data Capture: A Government Case Study Presented by: Jeff Toren Kofax Image Products Presented by: Ray.
Created May 2, Division of Public Health Managing Records What is a Record? What is a Records Retention & Disposition Schedule? Why is this Important?
Driving Business Efficiency Juan Rodriguez President & CEO Advanced Processing & Imaging, Inc. Leveraging Business Process Automation & Document Management.
LOGO Accounting information system A Business process approach FREDERICK L. JONES DASARATHA V. RAMA Jones Rama.
Knowledge Management and Technology for Today’s Legal Professional L. Keith Lipman, Esquire Director, Advanced Technology Solutions.
STEALTH Content Store for SharePoint using Windows Azure  Boosting your SharePoint to the MAX! "Optimizing your Business behind the scenes"
Automation for Human Resources in the K-12 Education space.
SRA Enabling Programme SRA Board Meeting – Public Session Carey Street, London 26 th February 2009.
DOCUM ENT MANAGEMENT SYSTEMS FINANCE INDUSTRY Infocrew Solutions Pvt.Ltd.
Forms Management: Compliance, Security & Workflow Efficiencies.
STEALTH Content Store for SharePoint using Caringo CAStor  Boosting your SharePoint to the MAX! "Optimizing your Business behind the scenes"
May 16, 2007 Enterprise Content Management- Paperless Government: Association of Governmental Accountants Enterprise Content Management- Paperless Government:
Presentation Path  Introduction to Ved Consultancy and OpenText  Current Challenges  The Valued Customers and Sectors  Our Solutions  Demo. Together,
Welcome To Business Summary DiveIn Incorporated is a small company that specializes in the sales of swimming pools supplies to homeowners by mail order.
A Document Management Solution Joe Axne IT-GURU LLC
Document Management System for Construction Industry From Crystal Infosystems & Services.
Document Management System for Construction Industry From Infocrew Solutions Pvt Ltd.
How to Improve Operational Efficiencies with an Enterprise Document Management Solution.
Document Management Systems for Legal Sector Infocrew Solutions Pvt.Ltd.
ECM and Shared Services Overview AITR Meeting April 23, 2009.
26 October ‘ELS’ (Electronic Lodgement System) BUILDING APPLICATION LICENSE INTEGRATION PROJECT BALIP Western Australian Local Government Association.
Enterprise Solutions Chapter 10 – Enterprise Content Management.
Business & Store Operations Managed Print Services & Workflow Automation Large Retailer Workflow Automation – Supply Chain Optimization Leading Department.
E-BILLING MOTIVATION. Introduction  E-billing is the electronic delivery of financial documents to the customer, that represents and replaces the conventional.
Chapter7 TELECOMMUNICATIONS AND NETWORKS. Content e-Business Systems – Cross-Functional Enterprise Applications – Enterprise Application Integration –
TAXCO BUSINESS SERVICES INC. Division of Des-Dawn Corporation BOOKKEEPING | PAYROLL | TAX FILING | TAX PLANNING | CONSULTING INTRODUCING TAXCO BILL PAY.
Chapter © 2012 Pearson Education, Inc. Publishing as Prentice Hall.
Copyright © 2013 Avaali. All Rights Reserved. 1 SAP OpenText ECM Solutions: Travel Receipts Management.
Federal Energy Regulatory Commission 1 Overview of the Federal Energy Regulatory Commission (FERC) Roland W. Wentworth Office of Markets, Tariffs and Rates.
Designing a Comprehensive Laserfiche System PP104 Steve Tivedt, The Insco Dico Group.
Research Administrator Portal A Technology Solution to Support Research Administration Activities at the Unit Level April 28, 2016.
Automation Living in a Paper Oriented World and The Steps to Automation.
Capture This! PO105 James Green. Table of Contents Capture Overview Laserfiche Tools Case Scenarios Questions and Answers.
Microsoft Dynamics GP Paperless Automation David Adams Channels Sales Support Manager The Challenges, Benefits & Value.
THE LEADER IN MID-MARKET ENTERPRISE DOCUMENT MANAGEMENT SOLUTIONS A Day in the Life of a Paperless Office Presented by: NAME Sales Director, ______ Region.
New Hire Packet Automation Factors for Decision Making.
Cut down on the time it takes employees to process invoices using Square 9’s SmartSearch integration with Microsoft Dynamics GP. SmartSearch allows invoice.
Industry Solutions Tom Ngo Chief Technology Officer.
THE ARCHITECT OF YOU How To Build Yourself Into The Information Governance Champion Your Organization Needs.
Portal Content Management (PCM) & Portal Site Management (PSM)
Managing Complexity Through Innovation
Enterprise Content Management
Service Owner: Andrea Beesing 9 February 2016
Presented to the Project Certification Committee on September 28, 2011
Digitization and Modernization Project
BCS Template Presentation February 22, 2018
Intranets & Extranets Companies that do not have the resources to invest in enterprise applications can still achieve some measure of information integration.
Enterprise Content Management
Executive Sponsor: Tom Church, Cabinet Secretary
General Services Department State Purchasing Division
Presentation transcript:

Missouri Public Service Commission Electronic Filing & Information System a Case Study for Business Process Management Todd Craig, CIO Missouri Public Service Commission

2 Overview of MPSC MPSC is a quasi-judicial, regulatory agency that regulates publicly owned utility companies rates and services There are approximately MPSC staff members Over 1000 utilities operating in Missouri  Electric, Gas, Telecom, Water, Sewer  Some large (AT&T, SBC, AmerenUE), some medium- sized, other are small Serving over 5M residents/potential ratepayers

3 Why Did We Need Change? More Utilities Have Generated Same or Decreased Staff Size Using Antiquated Computer Systems Work Overload More Work

4 Compelling Issues No centralized file/data repository Same data stored in many sub-systems, Including legacy mainframe systems, local computers, Access databases, etc. Inefficient and difficult to maintain. Multiple internal systems to handle paper-based documents Tariffs, case filings, withdrawals/ substitution, comments on rulemakings, motions to intervene, applications, complaints, inquiries, outage reports, faxes, etc. Inefficient and difficult to maintain. Manual entry into these systems causing long cycle times. Paper-based case and tariff information Mounds and stacks of paper filings checked in and out from the records room, printed out in multiple copies, stored all over the MPSC - accounting for millions of redundant paper-based documents being stored contributing to long cycle times and inefficiencies.

5 Requirements Systems that had to be integrated:  Docket/case management system  Tariff system  Utility system  Consumer services system  Data request management  Resource library Collaborative case management between legal, technical, services and administration (required business process redesign).

6 Requirements (continued) Must provide secure access to required information for MPSC staff, utility companies, interveners, stakeholders and ratepayers. Must satisfy the State of Missouri eGovernment initiatives – efforts led by the Office of Information Technology (OIT) and the Information Technology Advisory Board (ITAB). Must allow MPSC to operate more effectively and efficiently while reducing the cost of doing business with MPSC.

7 Challenges Over 9M pages of documents on file; with an estimated 1.2M pages added per year Over 1,000 rolls of microfilm; 12,000 microfiche Poor search capabilities; difficulty sharing information internally Docket and consumer legacy systems date back to 1979 Manual entries into multiple legacy systems and filing multiple copies of documents creating long cycle times No integration of documents to dockets, data request to cases Metrics and reports system difficult to manage when they existed at all Ratepayers had poor and inconvenient access to MPSC for complaints, information and education

8 Solution Overview Electronic Filing & Information System (EFIS) One common system for the needs of many initiatives …  A web based application for: Electronic filing, tariffs and registration Imaging with OCR Automated workflow Centralized file repository Full text search engine Special publishing needs (appellate filings) Consumer complaint management Performance metrics and reports Resource library

9 System Architecture EFIS is deployed using FileNet’s Business Process Management (BPM) solution with a customized front-end tailored for the MPSC business processes The system uses FileNet’s eProcess to interface between the customized front-end and FileNet’s Content Services for the committal and retrieval of documents FileNet’s eProcess WorkFlo is used for automation of the MPSC’s business processes

10 System Architecture EFIS consists of a central repository for documents (paper scanned and OCR’d or electronically committed) and structured data supporting two related applications, the Case Management System (CMS) and the Customer Quality System (CQS).

11 Before & After Identified in 1998: 158 business processes 35 business processes intersecting to the docket system 64 applications in use 20 independent databases 9.2M pages of paper stored 4.6M pages stored redundantly 1.2M pages expected to be added annually December, 2002: 60 business processes all 60 business processes intersect with EFIS 10 applications in use 6 database repositories 5M pages of paper stored 1.5M pages stored redundantly only 50K pages added as of December, 2002

12 Strategic Benefits Improvements to MPSC business processes lower the cycle time that in turn lowers the cost of doing business with MPSC Utility companies save time and money with the ability to do business with MPSC through EFIS Legislators, policy makers and constituents know more about utility rates and issues with easy to access information through EFIS

13 Return On Investment (ROI) Estimated annual savings over $2.6M! Postage and delivery services$140,000 Printing and document fees$126,000 Productivity savings*$2,407,000 Total estimated savings$2,673,000 *Time savings of 2 hours per employee per day realized in many departments. (Estimates provided by the Project Oversight and MPSC Administration)

14 Collateral Savings Recent Example:  Southwestern Bell Corporation has stated: In one (1) month they have saved 40 staff hours In one (1) month they have saved 4,440 pages of paper In one (1) month they have saved in postage and courier fees  Similar statements have been made by Sprint, AmerenUE, Missouri American Water and many law firms who represent utility companies

15 The Winners Are… MPSC  Effective business processes to help mitigate the increasing work load  Ready for the new challenges of regulation Utilities & Interveners  Enjoy secure and efficient interaction with MPSC  Receive faster, better quality decisions  Save money by reduced cost of doing business with MPSC Ratepayers  Obtain access to information giving them the ability to make educated decisions regarding utility services  Easy access to the MPSC Consumer Services and information regarding utility services State of Missouri  Provides cost effective services to its residents

Questions?

17 Thank You! Visit the Missouri Public Service Commission web at: Or contact: Todd Craig, CIO Missouri Public Service Commission