© 2004 Critical Path, Inc.1Corporate Overview How to Evaluate Hosted Options Alex Rubin Marketing Director Critical Path, Inc.

© 2004 Critical Path, Inc.2Corporate Overview Employee Communication Tiers Boundary Workers and Other Employees Knowledge Workers Middle Management Senior Management Decision Support Business Metrics Business Intelligence Collaboration Information Access & Discovery Collaboration Knowledge Communication Basic Communication Self Service Applications Legal Notifications Increasing Reach Increasing Function

© 2004 Critical Path, Inc.3Corporate Overview Always Available From Many Devices Co-Exist with Existing Infrastructure and Systems Expanded Communication Flexible On-demand provisioning Support the remote worker Fixed, predictable costs Eliminate Painful Upgrades Eliminate CAPEX, cut OPEX Improve functionality Increase productivity Messaging for The Enterprise Needs Business Impact Driving Hosted Decision Cost Anti-Spam and Anti-Virus Archiving Disaster Recovery Mobile Messaging

© 2004 Critical Path, Inc.4Corporate Overview Outlook Internet Web Wireless Web Services Apps Choosing a Hosted Messaging Platform Open Standards, XML, APIs Management Delegated Admin Self Service Class of Service Personalization Security Migration Operational Excellence Data Integration Profiles Presentation Address Book CalendarFiles Presence Messaging Server Synchronization Notification Business Systems (CRM, ERP, Finance, Billing, Personnel, etc.) 3rd Party Applications High scalability for lowest TCOOptionally add new servicesDeploy to new locations & devices fasterCreate new business opportunitiesLeverage operational expertise, personalization, cut TCOTailor offerings to multiple users from a single platform SMS, WAP, Sync through SyncML Mobility Desktop

© 2004 Critical Path, Inc.5Corporate Overview The Power Behind Modern Communications