“Partnering to Make IT Happen” Welcome to the EMF Symposium February 23, 1999 Enhancing Alignment of IM/IT with Business Chief Information Officer Branch Treasury Board of Canada Secretariat Secrétariat du Conseil du Trésor du Canada

“Partnering to Make IT Happen” Agenda for the Day Enhanced Management Framework for IT Aligning IM/IT with business directions Break Managing for value and getting results Lunch Practitioner workshops

“Partnering to Make IT Happen” So Why Business Alignment? Source: GartnerGroup

“Partnering to Make IT Happen” How do you make IT Happen in your Department? Corporate Planning Internal Audit Corporate Finance Corporate IM/IT Planning Business Lines CIO Head of IT

“Partnering to Make IT Happen” How do we Make IT Happen Horizontally in Government? Audit Office of the Auditor General (OAG) Audit Office of the Auditor General (OAG) Procurement / Risk Policy Supply Operations, PWGSC Risk, Procurement and Asset Management Policy, TBS Procurement / Risk Policy Supply Operations, PWGSC Risk, Procurement and Asset Management Policy, TBS Business Program Branches, TBS Business Program Branches, TBS CIO Government of Canada Corporate Planning and Finance Expenditure and Management Strategies Sector, TBS Corporate Planning and Finance Expenditure and Management Strategies Sector, TBS

“Partnering to Make IT Happen” What is Industry’s Track Record? 9% on-time, on-budget, met requirements 61.5% fail to fully meet objectives (189% cost overrun) 29.5% cancelled Source: Chaos Report, Standish Group Government is no better/no worse Relatively new discipline — this is improving

“Partnering to Make IT Happen” What are the Opportunities for Improvement? PLANNING/STRUCTURE Support and involvement of senior management-critical Improved accountability framework Improved initial project definition, justification and prioritization Improved client/business focus EXECUTION More disciplined project management More experienced and disciplined project managers Improved scope management

“Partnering to Make IT Happen” What are the Opportunities for Improvement? (cont’d...) MONITORING Regular “sanity” checks Progress measured and reported PROCUREMENT More disciplined approach to procurement management CULTURE & ATTITUDES A culture that is more open to discussion, problem resolution and change

“Partnering to Make IT Happen” Our Response is the EMF! Best Practices Methods Tools Education Advice Support EMF was established to improve the management and success rate of IT investments and minimize risk, through—

“Partnering to Make IT Happen” How do we do this? CCMD EMF Implementation Council & Special Interest Groups EMF Implementation Council & Special Interest Groups Institute, PWGSC Portfolio Management, CIOB IT Community Renewal, CIOB Project, Materiel & Risk Management, TBS Other External; SEI, SPIN, IEEE etc. OAG

“Partnering to Make IT Happen” EMF is Based on Four Principles CORPORATE DISCIPLINES ACCOUNTABILITY DECISIONS BASED ON RISK MANAGEMENT DECISIONS BASED ON RISK MANAGEMENT IM/IT ALIGNMENT TO BUSINESS DIRECTIONS BEST PRACTICES

ENHANCED MANAGEMENT FRAMEWORK FOR IT Best Practices, Methods, Tools, Education, Advice and Support Portfolio of Projects Project Management Disciplines Project Charter CORPORATE DISCIPLINES Business Case Select Prioritize Resource Ongoing Review and Integrated Management Business IM/IT Planning Tracking and Oversight Requirements Management Configuration Management Contract Management Quality Assurance etc. R I S K M A N A G E M E N T Business Strategy IM/IT Strategy DECISIONS BASED ON RISK MANAGEMENT IM/IT ALIGNMENT TO BUSINESS DIRECTIONS ACCOUNTABILITY EMF Division, TBS

“Partnering to Make IT Happen” What are the Potential Benefits? ROI: $4 - $6 saved for every $1 invested Productivity increases 10% - 100% Quality improvements 45% - 70% Rework reductions from 40% - 25% Schedule delays reduced 50% - 70% Source: Carnegie Melon

“Partnering to Make IT Happen” What Are the CIOB-EMF Priorities for the Next Two Years? Support Y2K Roll out EMF key practices Executive toolkit Mechanisms for sharing best practices Measure and monitor value Continue learning approach to improve model

“Partnering to Make IT Happen” How do we Institutionalize EMF: Continuous Improvement People Solutions People Solutions Process Solution s Process Solution s

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Business Alignment and Risk Management Project Planning Product Quality Organization Focus Continuous Improvement

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Project Planning Product Quality Organization Focus Continuous Improvement Business Alignment and Risk Management

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Business Alignment and Risk Management Product Quality Organization Focus Continuous Improvement Project Planning

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Business Alignment and Risk Management Project Planning Organization Focus Continuous Improvement Product Quality

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Business Alignment and Risk Management Project Planning Product Quality Continuous Improvement Organization Focus

“Partnering to Make IT Happen” How do we Institutionalize EMF: A Five Step Approach Business Alignment and Risk Management Project Planning Product Quality Organization Focus Continuous Improvement