Savvion Communications Industry Solutions Overview Ameya Kamat Business Manager, Savvion India ameyak@savvion.com +91 98205 33122

Savvion Executive Summary Company Founded in 1994 Pure play BPM player Savvion India Global reach Customers More than 500 customers worldwide 3 of the Fortune 10 20 of the Fortune 100 Consistent implementation process solutions and ROI Product Savvion BusinessManagerTM More than 500,000 Users 1 million+ downloads of Savvion Process Modeler in 5,000 companies globally Industry Leadership Recognized as a Leader in Gartner’s BPM Magic Quadrant Recognized as a Leader in the Forrester Wave Information Week’s IT Dozen company

Savvion Process Management Product Suite Business Process Modeler Articulate and analyse your business processes. Savvion BusinessExpert Receive real time notifications, analyze causes, take actions. Business Rule Management Define and manage your business rules used in your business processes. Process Asset Manager Capture, store and share your business processes. Process Solution Studio Make your processes executable. Document Management Use your existing DMS, or use Savvion out-of-the-box DMS. Project-oriented Process (PoP) Provides combined BPM and PPM functionality required in many use cases. SBM Portal Manage your tasks, and improve your process performance. 3 Savvion Confidential & Proprietary 3

Savvion Business-Driven BPM-Enabled Business Solution Architecture Specific Process, Interfaces, Rules, etc. Business Solutions BPM-enabled Foundation Standards Support Connectors Templates Process Dashboards Custom Business Objects Job Aids Quality Metrics Exceptions Reports Forms Business Process Management (BPM) Business Rule Management Integration Framework and Adapters Document and Content Savvion Business Process Management Suite 4 Savvion Confidential & Proprietary

Savvion Communication Foundation Process Models Order Management Trouble Ticket Service Provisioning Legacy Dispatch Network Inventory Billing CRM Service Activation Standards eTOM Communication Foundation Business Objects Dashboards Communication Foundation 5 Savvion Confidential & Proprietary 5

Telecom: Savvion Solutions Across NGOSS Cisco: New Product Mgmt Operations Support and Readiness Fulfillment Assurance Billing Partner Supplier Cingular: Rate Change Mgmt Bell Canada: Customer Quote Process Quality Mgmt Analytics Customer Relationship Mgmt Billing OE Process Simulation Customer Management Layer Customer SLA Mgmt Billing Disputes Product Pricing Nextel/FCC: 900MHz Reallocation Order Mgmt Customer Trouble Ticketing Sprint: WNP/LNP Embarq: WNP/LNP Service Inventory Process Quality Mgmt Service Problem Resolution Service Quality Reporting Order Mgmt Service Partner Portal Service Management Layer Telecom Italia: Work Force Assignment Level3: Field Service Mgmt Telecom New Zealand: Global provisioning work force Workforce Mgmt Service Discovery Testing Services Partner Service Mgmt Revenue Assurance Service Modeling Resource Provisioning Process Quality Mgmt Workforce Mgmt Resource Management Layer Network Config Mgmt Function / Sample Applications / Business Owner Process Quality Mgmt / Provisioning SLA Tracking / SVP Operations & Service Delivery Product Pricing & NPI / Rate Change Management / VP Product Management & Marketing Service Inventory / Wireless or Line Number Portability / VP Regulatory Affairs, VP Carrier Relations, VP Operations Workforce Management / Field Services Management / VP Field Services, SVP Operations Order Management / Service Delivery & Customer Order Management / SVP Operations, VP IT Network Config Mgmt / Network Order Mgmt / VP Network Operations, VP Network Planning & Engineering Resource Provisioning / Cell Site Construction / VP Network Operations, VP Network Planning & Engineering Trouble Ticketing & Service Problem Resolution / Jeopardy & Exception Management / SVP Operations, VP IT Partner Service Mgmt / Access management / VP Carrier Relations, Director Access Management Customer Relations Management / Contract management / VP Customer Service, VP Sales Customer or Partner Portal / Next Generation Customer Self Service / VP Customer Service, VP Sales, VP Finance (Operational Savings) MCI: Order Management Level3: Service Delivery (Transport, Content & IP) Focal Communications: DSL Provisioning Telecom Denmark (TDC): Satellite & IPTV Provisioning Telecom New Zealand: Global Circuit Provisioning Bell Canada: IPVPN Order Mgmt, DSL provisioning GVT: DSL & Voice Provisioning Sprint Wireless: Reverse logistics Level3 : Customer Order Mgmt Verizon : Contract Mgmt Motorola: Customer SLA Mgmt Level3: Access Mgmt Motorola: Partner on/off Boarding Level3: Network Order Mgmt Sprint : Customer Service Mgmt Sun : R/A Level3: R/A Sprint: R/A Bell Canada: Next Gen. Customer Self Service Sprint: Retail Portal Motorola: Customer SLA Tracking Telecom Italia: Service Repair & Help Desk Sprint: e-ticket AT&T: Cell Site Construction, Lease Management Level3: Jeopardy & Exception Management All: Process Modeling & Simulation All: Process SLA Tracking & Reporting All: Dashboard, Scorecard, Reporting All: Process Exception Mgmt All: Corporate Governance

Driving Business Impact PROCESS IMPROVEMENT IN COMMUNICATIONS Operations Support and Readiness Rate Change Management New Product Introduction Work Task Management Fulfillment Customer Order Management Network Provisioning Jeopardy & Exception Handling Assurance Customer SLA Management Trouble Ticketing Returns & Repairs Partner Management Access Service Request Partner SLA tracking Line Number Portability Savvion provides the easiest way for businesses to adopt Business Process Management as a core discipline in their business. We provide a comprehensive Business Process Management Suite which gives people visibility and control of the core processes critical to their success. The Savvion Suite helps people collaborate on process improvement ideas and then manage and react to exceptions in their core processes. What we have seen is that for most customers, there are 3-5 core processes which are critical to success. These processes are most often the largest sources of cost or offer the most differentiation potential in the business. People continually struggle to agree on ways to improve these processes. The challenge is that most organizations do not have a way to collaborate on improvement ideas. Making matters even more difficult, these core processes and the metrics by which they are measured are rarely owned by traditional functional groups in the business and are therefore not represented in any one single system or application. This makes it very difficult for people to identify improvement opportunities and gain control of their core processes. Our experience with our 300 customers has made it clear that people are the drivers of success – technology is only an enabler. Our most successful customers have people that buy into Savvion BPM’s value, and drive its widespread adoption That’s why we focus on making BPM easy for these people. What’s most important to the people is focusing on collaboration and control: Savvion is the easiest way for people to collaborate on business improvements. People from all parts of the business working together to turn ideas into reality Savvion is the easiest way for people to control their core processes People managing without surprises. Savvion Confidential & Proprietary

Savvion Confidential & Proprietary Mission Critical Business Process Impact SAVVION IS BEST FOR THE ENTERPRISE IN BPM Order Management - Voice/Data/Content Cut provisioning exceptions from 5 days to 8 hours; 85%+ Reduced Order Fallout; Concept to Production < 60 man days End to End Order Management Core Order Management Layer in New OSS – Project Unity DSL Order/NGCSS Order Management Layer for DSL Evolution, also support NGCSS $110M in savings over first three years – validated by Gartner Reverse Provisioning Order Management Manages Voice/Data/Content Bundling – Launch in 90 days Savvion Confidential & Proprietary

Business Transformation Savvion Communications and Media Practice: Industry Knowledge and Experience Organizational Alignment: Sales, Service, Channels, Engineering, Support, Marketing, and Product Management Product Offering: Savvion Communications Order Management (COM) Solution 7.0 Savvion Communications Foundation for OSS Solutions Enterprise Customer Telecom Service Manager Savvion Confidential & Proprietary

Thank you !! …. www.Savvion.com Ameya Kamat Business Manager, Savvion India ameyak@savvion.com +91 98205 33122