Copyright EFQM 2004 Quality in Educational Systems 28-29th October 20041 Effective strategy and planning with Excellence Models.

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Copyright EFQM 2004 Quality in Educational Systems 28-29th October Effective strategy and planning with Excellence Models

Copyright EFQM 2004 Quality in Educational Systems 28-29th October Measure/inform a Management System (its not a system in itself) Do what is needed Plan the Organisation Check progress Act (improve) the organisation Business Plans Prioritised Improvement Plan Potential improvements 1 Leadership 100 p 5 Processes 140 p 9 Key Performance Results 150 p 2 Policy and Strategy 80 p 3 People 90 p 8 Society Results 60 p 6 Customer Results 200 p 7 People Results 90 p 4 Partnerships and Resources 90 p EFQM ISO Leadership 100 p 5 Processes 140 p 9 Key Performance Results 150 p 2 Policy and Strategy 80 p 3 People 90 p 8 Society Results 60 p 6 Customer Results 200 p 7 People Results 90 p 4 Partnerships and Resources 90 p EFQM

Copyright EFQM 2004 Quality in Educational Systems 28-29th October The Feedback Acceptance Model With kind permission from R Simpson (BT Northern Ireland), Dr S Meegan (The British Quality Foundation), Dr F Hill & SA Hazlett (The Queens University of Belfast), E O’Neill (University of Ulster). Adapted from Adams, Hayes and Hopson (1976) Adapted from : Adams,Hayes and Hopson (1976) Time Wasting Shock (I) Denial (II) Disillusionment (III) Letting Go (IV) Testing (V) Consolidation (VI) Internalisation (VII) Resistance to Change Risk of Abandoning Self Assessment Learn to Value Feedback Unsystematic Improve- ment Systematic Improve- ment Routine use of Feedback Mood Some Challenges

Copyright EFQM 2004 Quality in Educational Systems 28-29th October Leadership People Partnerships & Resources Partnerships & Resources Policy & Strategy Policy & Strategy People Results People Results Society Results Society Results Customer Results Customer Results Processes Key Performance Results Key Performance Results Balanced Scorecard Six Sigma ISO 9000 Process Survey Tools EMS Survey Environment Survey Leadership Competencies Balanced Scorecard Customer Survey Death by Initiative?

Copyright EFQM 2004 Quality in Educational Systems 28-29th October How could you do it? 1 Define what you intend 2 Assess progress 3 Prioritise the gaps 4 Establish and deploy action plans leading to best practice CURRENT STATUS SELF ASSESSMENT PROCESS SUSTAINABLE EXCELLENCE

Copyright EFQM 2004 Quality in Educational Systems 28-29th October Our Learning in detail… Information Assessment Consensus Prioritise Action Determine stakeholders Identify Information Gather Information Strengths Areas for Improvement Agree Picture Score Review Profile Establish Importance Importance/ Performance Highlight Priorities Action Plans Deployment Make Learning Connections Source EFQM Strategy benchmarking study

Copyright EFQM 2004 Quality in Educational Systems 28-29th October Review and Questions….