1 LGAF Project: e-Gov Applications Development (or how to integrate different application flavors in a consistent, open-ended, value stream) LGAF Project: e-Gov Applications Development (or how to integrate different application flavors in a consistent, open-ended, value stream) Athens, Greece March 2010

LGAF: A Laboratory for applying Process Management in e- Government LGAF: SOA Architecture LGAF: Technology   E-CMS and GWT   BPMN- BPMS   Web Services Application Development with BPM: Cases   MUN: Taxes and Fines Payment   MUN: Recycling of Electrical Appliances Summary 2

LGAF = Local Government Access Framework (Project for “Coordination of Local Government Authorities” / ΚΕΔΚΕ) LGAF is a platform   Supports Online Services to: o o Local Citizens ( e.g. Family Record Certificates, Municipal Tax Payments, Recycling of Electrical Appliances etc) o o Business (e.g. Municipal Tax Payments)   Establishes online task management of the activities related to online services delivery o o Public Employees LGAF mission   Defines a framework for digitizing e-gov services provided by Local Government Authorities through the automation of business processes o o Enterprise Technologies-based Content Management o o Business Process Modeling and Execution o o Data components Modeling and Document Modeling What is LGAF? 3

LGAF Architecture in detail: a two parts system 4 +

LGAF Architecture: Core Principles and Core Components Core Principles   Design Impetus: Operate as an Open Platform (SOA)   Working Model: Software-as-a-Service (SaaS) Core Components Enterprise Service Systems and Components o o Enterprise Content Management System (E-CMS) o o Business Process Management System (BPMS) o o Identity Management System (IMS) LGAF Interface o o LGAF portal + ServicesPortal Enterprise Service Bus (ESB) Gateway to Legacy Applications Municipal ERP Document Registration Municipal Family Registry 5

LGAF Architecture: Core Layers 6 BetaCMS|LGAFportal + LGAFServicesPortal (GWT) Human Workflow Engine + LGAF ServicePortal OTA Executable Process Models Business Process Management System (Intalio|BPMS) Local ESB WSDLs core operationscore documents OTA Legacy Systems OTA Content Management Standards and Models + Executable Templates Enterprise Content Management System (BetaCMS) OTA API (open to everybody) BetaCMS-based webapps (portal, wiki) ESB (Mule)

Technology stack from a process management standpoint   Enterprise Content Management & Business Process Management (at the center) o o E-CMS: BetaCMS o o BPMS: Intalio|BPMS o o GWT-based Interface for Process Participants (all interactions through a single UI)   Enterprise Service Bus (at the frontier) o o Mule ESB   Enterprise Service Bus (at the Municipality level) o o Mule ESB (could be anything else)   Data Transferring (inside and outside) o o Web Services (SOAP Services)   Data Modeling o o XML Schemas LGAF: Open Standards and Open Source Software 7

European Interoperability Framework   Defines SOA as the proposed architecture   Use XML for Data Modeling And Transferring   Three layers of Interoperability o o Organizational o o Semantic o o Technical Greek e-GIF (e-Government Interoperability Framework)   Process Modeling, Reusable Business Services   Code Lists, Core Data Components, Data Types LGAF follows European Standards for E- Government Services 8

LGAF applies SOA principles   Everything is a service (ESB, processes, IAMS, E-CMS, BPMS), described through WSDL   Data exchange format in XML. SOAP is used for supporting data exchange. Data modeling is performed with XML Schemas   Loose coupled services (e.g. Municipal Portion Service) using the ESB   The BPMS Layer performs the orchestration of third systems (legacy apps etc.) and humans (participants) to create Composite Services and Applications LGAF and SOA 9

10 Orchestration Business Process Model

Does LGAF have orchestration limits? Only the sky! [see next page] 11 LGAF is a core of OS technologies “at the center Open to integrate, at the “periphery”, with vendor or OS   Third-party Systems   Applications o o Example: document management system o o Example: fines collection system (PDA-enabled) o o Example: e-payment systems Credit and Debit Cards: Re-direction E-banking (Transaction Validation) o o Example: micro-payments system Re-direction to IPX payment page

Tax and Fines Payment: a Case of an open- design process 12 Citizen Fills the Tax Description to the Appropriate Form (mini Portal). Check if the Tax is Affiliated or non. The Tax is Registered in Municipal BackOffice Citizen is informed About the Final Amount. Accepts or not the Payment A unique key that describes the payment values is produced Route to the payment way. Citizen can pay: Credit Card (LGAF e-payment tool) E- banking (LGAF e-payment tool) Micro payment (Ericsson) Something Else…. Sub process: Employee check the validity of payment transaction. If the validation is positive, Back office produces the receipt number of the payment Sub process: Citizen is notified about the payment status and if the validation is positive receives the receipt Process “hides” behind an evolving document evolution. In each step document is enhanced with information related to the process. Basic components Initializer Payer Payee Tax Description Payment System Vendor Transaction Details Validation Details and Receipt

Case: Recycling of Electrical Appliances 13 Request Form Registration Notify Citizen about the status of the request Task Assignment to an employee or department. Set Collection Date, or do collect or fill a report To do list CreationIf Item not collected the procedure is repeated

Business Process Modeling Notation (BPMN) Business Process Modeling in 3 stages   Stage 1: Understanding the sequence of activities which compose the business process (as – is)   Stage 2: Enhance the model with participants/roles and “service” from third systems (contains horizontal and vertical abstractions). Define re-usable processes. The BMPS layer orchestrates all participants and systems (to – be)   Stage 3: The model is enhanced with “execution details” and data mapping. It produces executable “BPEL code” which runs over the BPMS engine [Note for an advanced audience] LGAF Process Modeling Framework (PMF) 14