Towards an ‘easy office’ : ICT and Telecom : a Lovestory ! Michel De Maeyer Marketing Manager Small Business Customers

Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

1.What does the SMB customer want ? Basic telecom needs Simple offer Reliability & service level “Back to basics, make it easy” Modularity/flexibility Future proof “Flexible & evolutive solution” Reduce costs & total cost of ownership Value for money Price transparency “Pay as you use & prove cost saving of new solution” One contact point Personalized approach Technical support “High level customer care : one number, one answer” Small Business User Small entreprise

your company “Improve internal efficiency” Use shared & calendar Internal dispatch of calls Internal dispatch of documents Information available to all employees Use specific collaborative applications Work from wherever you are Insure business continuity Easy administration Link national & international sites Avoid high investments your customers “Improve reach and CRM” keep in touch / be accessible Integrate different sales channels Efficient helpdesk / contact line Increase customer coverage Web as sales channel e-ordering and e-billing Generate new revenues your competitors “Competitive advantage” Seek competitive advantage Copy market leader your suppliers and partners “Improve supply chain” Improve inventory mgmt Reduce delivery time Exchange of information Secure e-transactions E-ordering & e-billing Better accessibility your environment “Security & contingency plans” Backups of data Backups of access lines Avoid intrusions and viruses Avoid intrusion in building Sources : Insight, Columbus, tKMC, ASK 2. Why do SMB customers need telecom ?

3. How do we bundle SMB-needs ? “insure your business continuity” “build and manage your local network” “expand internationally” “go for security” “use the internet to boost your business” “work from wherever you are” “build and manage your wide area data network” “manage your telephone traffic” your company

Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

Towards a complete IT and telecommunication services offer for small companies and SMB’s including Services that : are offered as « pay as you go » evolve with the needs of your company « pay as you grow » Making use of an ADSL internet connection Supported by a centralised Portal, managed by The customer him/herself The ICT/Telecom partner Making your office easy … the concept

DSL connection : access to a secured website After introduction of login & pw : access to a centralised Portal Through this Portal you and/or your customer will be able to : Choose services you wish to subscribe to Adapt settings of subscribed services to your needs Follow up on services through online reporting Making your office easy … how will it work ?

Making your office easy … Advantages vs current situation Gain of time : Belgacom coordinates systems and services to make you save time Gain of money: no investment in hardware, software, management or maintenance Flexibility and ease of use : at any time you can decide to (un)subscribe to a service following the needs of your company Mobility: make use of services from wherever you are Innovation: You always dispose of the latest available versions of software. Updates get installed automatically without extra charge You keep in control, but without the worries

Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

Upselling & Cross Selling opportunities MANAGED SECURITY WEB PRESENCE TELEWORKING/MOBILITY HOSTED APPLICATIONS MULTIMEDIA COMMS

Product description Files and information that are on your hard disk, will be stored automatically in a safe place MANAGED SECURITY Pc Back-Up

Product description MANAGED SECURITY Pc Back-Up Decompress, Decrypt, and Restore Data New Files And Changes New Encryption DataCenter SendOnce Optimizer Compression DeltaBlock Backup : Encrypted Data is transferred from PC to DataCenter Restore: Encrypted Data is transferred from DataCenter back to the User PC

Product description Consult your s, tasks, your shared calendar and your addressbook, from wherever you are HOSTED APPLICATIONS Mail & Calendar Calendar/Mail/Contacts/… Web Access Mobile Access

Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

1.You can focus on your core business and on tailored Belgacom solutions 2.You can grow faster than before, thanks to this focus 3.You will profit from a value proposition adapted to your needs 4.Contracts are transparent, easy to manage, and flexible to update 5.You will receive a company certification & your people will receive a personal certificate linked to commercial competencies 6.The commission & bonus systems are simple to understand, transparent and above all achievable 7.On top, Belgacom offers you a set of powerful sales, customer support & marketing tools Why Belgacom as a partner of your business ?

Visit the Belgacom booth ! Why Belgacom as a partner of your business ?

Q & A ?

Thank you Goodluck with (y)our business ! Conclusion