©Prentice Hall, 2005Chapter 61 Chapter 6 Staffing and Human Resource Management 任用與人力資源管理

©Prentice Hall, 2005Chapter 62 Learning Outcomes Describe the human resource management process Learn how government regulations affect human resource decisions Study job descriptions and job specifications Contrast recruitment and downsizing options Explain how validity and reliability impact selection

©Prentice Hall, 2005Chapter 63 Learning Outcomes Review various selection devices Identify various training methods Review performance evaluation techniques Review compensation administration and factors that affect wage structures Define sexual harassment, family-friendly benefits, labor-management cooperation, workplace violence, and layoff-survivor sickness

©Prentice Hall, 2005Chapter 64 Human Resource Management Process Human Resource Planning Recruitment Downsizing Selection of Employees Orientation Training and Career Development Compensation and Benefits Performance Appraisals Competent High-Performing Workers

©Prentice Hall, 2005Chapter 65 Human Resource Management Process 人力資源管理程序 Human Resource Planning 人力資源規劃 Recruitment 招募 Selection 甄選 環境 Environment Decruitment (Downsizing) 裁員

©Prentice Hall, 2005Chapter 66 Orientation 新進員工指導 Compensation and Benefits 薪資與福利 Performance Appraisal 績效評核 Career Development 生涯發展 Training 訓 練 環境 Environment Producing Competent and High-Performing Employees

©Prentice Hall, 2005Chapter 67 Important Environmental Consideration 重要的環境考量因素 1.Employee labor unions 員工所參與的工會 2. Governmental laws and regulations 政府法令與規定

©Prentice Hall, 2005Chapter 68 Step 1 ： Human Resource Planning 人力資源規劃 1. Assess Current Human Resources 評估目前的人力資源 2. Assess Future Human Resource Needs 預估未來的人力資源需要 3.Develop a Plan to Meet Future Needs 發展人力資源計劃以配合未來的需要

©Prentice Hall, 2005Chapter 69 Step 2 ： Recruitment and Decruitment(Downsizing) 招募與裁員 1.Recruitment Options ‧ Internal search ‧ School placement ‧ Advertisements ‧ Temp agencies ‧ Employee referrals ‧ Employee leasing & ‧ Employment agencies Independent contractors

©Prentice Hall, 2005Chapter 610 Step 2 (cont ’ d) 2.Decruitment (Downsizing) Options ‧ Firing ‧ Layoffs ‧ Attrition ‧ Transfers ‧ Reduced workweeks ‧ Early retirements ‧ Job Sharing

©Prentice Hall, 2005Chapter 611 Reject Error Reject Error Correct Decision Correct Decision Accept Error Accept Error Correct Decision Correct Decision Selection Decision AcceptReject Successful Unsuccessful Later Job Performance Selection Decision Outcomes Step 3 ： Selection 甄選 1.Prediction 預測

©Prentice Hall, 2005Chapter Validity 效度 3.Reliability 信度 4.Selection Devices 甄選方式 (1) Application Forms (2) Written Tests (3) Performance-Simulation Tests (4) Interviews (5) Background Investigations (6) Physical Examinations

©Prentice Hall, 2005Chapter 613 The Effectiveness of Interviews Prior knowledge about an applicant Attitude of the interviewer The order of the interview Negative information The first five minutes The content of the interview The validity of the interview Structured versus unstructured interviews

©Prentice Hall, 2005Chapter 614 Smooth Insider-Outsider Transition Improve Work Performance Minimize Initial Anxiety Smooth Insider-Outsider Transition Improve Work Performance Minimize Initial Anxiety Orientation 新進員工輔導 Step 4 ： Orientation 新進員工輔導

©Prentice Hall, 2005Chapter 615 Determine strategic goals Identify essential tasks Determine critical behaviors Assess deficiencies in skills, knowledge, and abilities Employee Training 員工訓練 Step 5 ： Employee Training 員工訓練

©Prentice Hall, 2005Chapter In the Past Organization Developed Careers 2.Today Individuals Develop Careers 3.Steps to a Successful Management Career Career Development 生涯發展 Step 6 ： Career Development 生涯發展

©Prentice Hall, 2005Chapter 617 MultipersonGraphic Rating Scales CriticalIncidentsWrittenEssay BARS 360-Degree AppraisalMBO Performance Appraisal Methods Step 7 ： Performance Appraisal Methods績效評估

©Prentice Hall, 2005Chapter 618 Compensation Administration Knowledge, skills, abilities Authority and responsibility Nature of the business The environment Geographic location Performance levels Seniority Compensation philosophy Step 8 ： Compensation and Benefits 薪資與福利

©Prentice Hall, 2005Chapter 619 DeterminingBenefitsDetermining Pay Levels Administration of Employee Compensation

©Prentice Hall, 2005Chapter 620 Current Issue in Human Resource Management 當前人力資源管理之議題 1.Workforce Diversity (1) Recruitment (2) Selection (3) Orientation and Training 2.Sexual Harassment 3.Family Concerns 4.AIDS in the Workplace