Elektra Mararian Elektra Mararian iPass Asia Pte Ltd Managing Director, Asia and Japan Remote Access Network – A Case Study Tuesday, February 22, 2001

Case Study: Zilog  The Company  The Situation  The Challenge  Two Engineers in India  Twelve Engineers in India  Zilog story after iPass  How iPass handles Settlement  Summary

The Company  Global Design Systems Company  1300 Employees  120 Distributor locations  Offices: Bangalore, India; Manila, Philippines; USA: California, Texas, Idaho, Washington +

The Situation  Spending US$30,000 (RM114,000) a month for remote access  Programmers located in India, Brazil, Malaysia, United States  Combo modem bank/ISP: Cost of long distance, 800 numbers and modem banks, too expensive, not enough coverage, unreliable, security issues and not scaleable.  Difficulties with the dialer  No real network tracking or cost controls

The Challenge  Keep worldwide employees and business partners connected – needed to be easy to use.  Find a more secure, reliable and easy-to-access solution with global access  Reduce connectivity costs in India, Malaysia, the Philippines and Brazil  Needed simple usage statements and network measurement  Concerned about security

Two Engineers in India  Two U.S. Zilog Engineers went to India for one week (pre-iPass)  Had trouble with enough POPs in India and Brazil, as well.  Spent US$5,000 (RM19,000) for remote access in one week!  Accounting wasn’t happy Image Detail +

Twelve Engineers in India  iPass offered Zilog the opportunity to test its service  This time twelve engineers were going to India  At the end of the week, remote access costs were only US$500 (RM 1,900)

Zilog story after iPass  iPass assisted Zilog in implementing a one-click secure VPN solution  Immediate Savings: 60% savings to US$12,000 (RM45,600) a month  Gained vastly improved network service quality  Zilog awards employee achievement award to iPass employees!

How iPass handles Settlement How iPass handles Settlement

INTERNET SSL Encryption ISP or CORPORATE SITE Remote Access Point Remote Access User Launches iPass Client Software iPass NetServer (Provider) Software Firewall VPN iPass RoamServer Software with AAA Server Globally-located iPass Transaction Centers EuropeUSA West Asia USA EAST Failsafe iPassTransaction Servers are globally located To forward authentication request and real-time “call detail records” iPass Network Architecture

Pricing and Billing: Settlement System  Our relationships with suppliers and customers are multi-faceted and increasingly complex: Every transaction has both a supplier and a customer Increasingly diverse pricing models and billing relationships are required Real-time reporting is needed to rapidly identify network and customer issues  iPass Settlement System is a scalable, manageable secure settlement/clearinghouse system Table-driven rating engine supports flat- rate, usage, and transaction-based billing Call records are processed twice – for the provider and the customer Rating is done in real time, allowing immediate revenue insight Internet SSL Encryption Firewall Authentication Server iPass Settlement System Customer or ISP enabled with iPass RoamServer iPass Transaction Center

iPass Settlement System Network Quality Management: SQM  Managing quality across hundreds of service providers a unique challenge: Must measure end user experience and POP quality Quickly identify network problems Optimize supplier quality and cost Provide help desks with detailed information about individual results  SQM measures quality: Every call attempt is logged, whether successful or not Sophisticated reports track POP trends, highlight troublesome POPs and providers Corporate reports deliver individual end user information to Help Desks, speeding resolution of customer problems Provides quality input to blend with supplier cost data for optimal customer experience and profitability Remote User running iPassConnect Client iPassConnect Client collects the SQM data that is forwarded to the Settlement System and can be viewed using the new iPass iOQ Help Desk product.

The Summary