Careers in Social / Market Research Jacquie Potts John Gibson Marketwise Strategies Durham University 2 March 2010

Marketwise Strategies Research and marketing strategy consultancy Rooted in North East, expanding nationally Founded in permanent staff Several associates and part time staff Based in Newcastle City Centre

Clients – Knowledge Intensive Public sector –One North East, Tees Valley Regeneration, Tourism Partnerships, NHS, Natural England, Environment Agency Universities and colleges Environment and technology –New starts, knowledge intensive growing companies, technology companies

Marketing and social research Market entry / proof of concept: –Toothbrushes, stationery, healthcare products, energy efficient lighting Higher Education: –student perceptions; Ucas decision-making; market positioning; employer engagement Campaign development and evaluation: –Inward investment studies, LEGI branding Customer perception: –Universities, public, private and third sector Strategic marketing: –Wide range of clients

Research methods Depth interviewing (telephone & face-to- face) Focus groups and workshops Surveys (online, telephone, street) Desk research

Marketwise Strategies People Degrees –Business and marketing –Architecture and town planning –Politics –Environmental management –Immunology 2 PhDs, 4 MA / MSc, 2 CIM DipMs, 2 MRS Advanced Certificates Range of career paths

John Gibson, Senior Researcher Lead researcher on qualitative projects –Research design (proposals) –Desk research –Questionnaire development and sampling –Depth interviewing –Focus group moderation –Analysis (qual and quant) –Interpreting findings / report writing –Presenting results –Recommendations and strategy development Business development –Building client relationships –Writing proposals and delivering pitches –Networking

A recent “day in the life” 09:00Telephone interview: government agency interviewed for recycling-themed project 09:30Analysis of interview findings for recycling client using Xsight software 11:00 Meeting with university client to discuss research findings 13:00Writing up findings from earlier Xsight analysis 14:30Reading report about freshwater for university client 16:30Team meeting concerning new research enquiry Need to be flexible to respond to any changing demands as they emerge

Best bits Happy clients! – Practical action –Our case studies on One North East RIS website ( –New strategic planning service launched –University has better understanding of its position in the HE market Using knowledge and theories learnt –Research techniques: e.g. projective techniques in focus groups –Knowledge of Higher Education issues Interesting subject matter –Researching perceptions among teachers and students about university applications –Looking into strategic planning in the public sector –Discussing environmentally-sustainable building materials with architects and civil engineers

Challenges The real world (different from academia!) –Budgets –Timescales –Gaining respondent participation –Achieving quality while making money –Flexibility (can be assigned to help other projects) Working with people –Colleagues: Different skills / needs –Clients: Different expectations Things go wrong! –ICT systems –People make mistakes

How did I get here? 1999Newcastle University, BA (Hons) History 2001 Newcastle University, MA International Studies 2006Newcastle University, PhD Politics (ESRC-funded) 2007Newcastle University, ESRC Postdoctoral Research Fellow (Politics) 2007London School of Economics, Research Officer (Centre for Civil Society) 2008Research Executive, later Senior Researcher, Marketwise Strategies

Important Skills / Qualities Inherent –Attention to detail –Pride in presentation From education –Research principles –Knowledge of Higher Education –Use of IT Learnt at work – experience –Getting things done (Drive, initiative, ownership) –Professional standard of written English –How to communicate: clients, colleagues, suppliers, research respondents

“I wish I’d known…” Variety of opportunities available in research –Commercial / market –Not-for-profit –Public sector Opportunities available outside the “milk round” –Job markets are competitive – but most employers don’t advertise Difference between commercial and academic research

Advice Find out about potential careers early Small companies often recruit through specialist agencies Any work experience is good experience Think re: postgraduate qualifications (MRes/ PhD) Get the basics right –Writing skills –Maths –Presenting data: charts, tables, base sizes –Working with others Show initiative and take responsibility – e.g. extra- curricular activities Learn to understand the why – what is research actually meant to be achieving?