Consumer Behaviour Motivation & Values Week 3 With Duane Weaver
OUTLINE Motivation Process Motivational Strength Motivational Direction Classifying Needs Involvement Values
Is Perception Reality? Watch each of these two ads and take notes: 1.What behaviour do you think they are trying to motivate? 2.What is your overall perception…i.e.: what is the message to you? 3.What is the target market segment each is going after?
Motivation Process Motivation the processes that cause people to behave as they do, involving needs, goals and drives.
Motivational Strength Biological vs. Learned Needs (innate instinct vs. learned behaviour) (innate instinct vs. learned behaviour) Drive Theory (achieving homeostasis by satiating tension caused by the arousal of unpleasant states) (achieving homeostasis by satiating tension caused by the arousal of unpleasant states) Expectancy Theory pulled by positive incentives (goals) rather than pushed from within pulled by positive incentives (goals) rather than pushed from within
Motivational Direction MOTIVES tend to be directional Needs vs. Wants Need = unsatisfied requirement (hunger) Want = the way a person satisfies a need which ultimately is dependent on “their historical reality” (cheeseburger vs. trail mix) Types of Needs Biogenic or psychogenic Motivational Conflicts (see next slide)
Motivational Direction Motivational Conflicts (cont’d) “theory of cognitive dissonance” “theory of cognitive dissonance”
Classifying Needs Biogenic vs. Psychogenic Needs and Buying Behaviour Maslow
Classifying Needs Bio vs. Psycho Biogenic Vs. Psychogenic
Classifying Needs Needs & Buyer Behaviour Needs and Buying Behaviour AFFILIATION – I belong!! POWER – “MASTER of my DOMAIN!” UNIQUENESS – “I am different!!”
Classifying Needs Maslow
Involvement - Ways to Measure it Type of Involvement Matrix
Involvement - Ways to Measure it Likert Scale Important…UnimportantExciting...Unexciting
Values VALUE A belief that one condition is preferable to its opposite A belief that one condition is preferable to its opposite VALUE SYSTEM Rankings of importance of values in a culture Rankings of importance of values in a culture ENCULTURATION Learning beliefs and values endorsed by one’s own culture Learning beliefs and values endorsed by one’s own culture ACCULTURATION Learning the beliefs and values endorsed by another culture Learning the beliefs and values endorsed by another culture
Measuring Value Rokeach Value Survey (notates cultural value differences) Pairs Instrumental Values with Terminal Values Ambitious…..A comfortable life Broadminded….An exciting life
THANKS! PERCEPTION IS REALITY