1 Citizens, from consumers to prosumers: e-Government Services typologies revisited John Krogstie Professor at IDI, NTNU Senior advisor SINTEF Project leader EFFIN

2 Overview ICT in public sector eGovernment Services Web developments : Semantic Web and Web 2.0 MGWP- Model Generated Work Places and MGLP – Model generated living places Points for discussion

3 Public Services Governance Development and evolution of ICT A democratic knowledge society Citizen processesBusiness processes ICT in public sector

4 The Service Stairs

5 Public Services – actor complexity vs. process integration

6 Web-developments: From static web into dynamic, largely self organizing entity Semantic web –Architechted top-down view on web interoperability –Focus on formal standards and machine interoperability –XML main success story –RDF, OWL used in more limited areas –Much interest within eGovernment (although not much in Norway yet) Web 2.0 –Leverage user-provided content –Web service – based, no software installation, rapid software evolution –Harnessing collective intelligence by aggregating user data –Wikipedia, Flickr, del.icio.us etc –Limited eGovernment interest

7 Model-generated workplaces MGWP Has been developed over a number of years, mostly related to dynamic enterprise processes Spin-of company AKM to industrialize the approach Also for integrated citizen/public processes : Model-generated living places (MGLP) Application of interactive models Support the generation of model-information by all users both for own use and for later reuse

8 Interactive models Visual (graphical) models of aspects of human collaboration (goals, tasks, roles, organizations, persons, information, systems...) Available for normal users to be viewed, traversed, analyzed, simulated, executed, and adapted Normal users access and change the model information through personalized web interfaces Changes to the models influence the information systems supporting the community/enterprise network Examples –Emergent Workflow –Dynamic ontologies –Product models –Information retrieval

9 Example of a N private sector, 1 public sector co- operation/Collaboration : FAU at a school

10 Summary Public services, supporting the citizen (and company) processes Need for a service-infrastructure supporting the range of actor- complexity and process-integration Semantic web, Web 2.0 or a combination ? Interactive process support/MGLP and semantic wikis New digital divide (between those that are able to contribute and those that are not) ? Techniques to ensure usability of applications based on user provided content Questions ?

11 Citizens, from consumers to prosumers: e-Government Services typologies revisited John Krogstie Professor ved IDI, NTNU Senior advisor SINTEF