2003 Indigo Technology, Inc. All Rights Reserved Integrated Process Teams Process Management Quality Assurance Configuration and Data Management Program Planning and Control Process/Product Compliance Assessments Standards and Conventions Baseline Management Requirements Traceability Change Management Multidiscipline Team with Customers and Suppliers Technical/Project Plans Tracking/Control Risk Assessment and Management Documented Processes Quality Goals and Metrics Defect Prevention/Lessons Learned Continuous Process Improvement Flexible Full Life Cycle (Customer Requirements Through Field Support) Disciplined Process System Development Commitment to Process

2003 Indigo Technology, Inc. All Rights Reserved Client Engagement Structure Client Indigo DNA Steering Committee Program Management Policies Standards & Quality Business Capture Financial Management Managed Applications Customer Relationship Management Engineering Mgmt & Org Development Computing Infrastructure Services Resource Management PR/Adv. & Branding Telecom

2003 Indigo Technology, Inc. All Rights Reserved Program Management Discipline Programmatic Cost Expenditures Schedule & Critical Path Milestones/Control Gates Staffing Logistics Subcontractor Mgmt Vendor Management Training Contracts Configuration Mgmt Technical Control Best Practices Design Objectives Life Cycle Model Methodology Software Architectures Data Architecture Performance Models Metrics Tools Technical Review COTS Risk Management Technical Risk New Technologies Vendor Viability Schedule Risk Logistics Delays Resource Commitment Business Priorities Cost Risk Price Increases Resource Estimates Mgmt Commitment Process of Defining, Planning, Scheduling and Controlling Tasks to be Completed and the Allocation of Resources to Perform the Tasks...

2003 Indigo Technology, Inc. All Rights Reserved MANAGEMENT SERVICES  Incorporate business case  Ensure KPI’s are measured throughout  Use business case for scope/change control  Monitor project risk performance TRANSITION SERVICES  Develop business strategy  Identify business solution  Align solution with key process indicators (KPI’s)  Estimate total cost of ownership  Develop business case Transformation Management Transition Added value Manage Implement Improve Identify Define Added value TRANSFORMATION SERVICES  Assess baseline value for ongoing business performance  Measure business performance vs. industry best practices  Justify continuous business change  Realize continuous improvement Applications Management Outsourcing Methodology & Goals