“Thank you so much... again! This is the greatest invention since the bound book took over the scroll!” “Thanks for all your help!”

Home Grown Online Services On the cheap? On the money? Don Staub Carteret Community College

A little context ~1,700 enrollment 65 FT faculty 95 PT faculty 34 Instructional programs

DL Courses offered* 76** ** hybrid, & full DL is 10 years old 34 CCC ~1700 enrollment SP09 Fall total sections taught 270 seated sections 61 Internet 15 Hybrid * 169 SP08

Some recent, relevant data 270 seated sections 73% success / 22% failed or withdrew (15% W) 61 internet sections (n= duplicated) 65% success / 33% D, F, WD (16% W) 15 hybrid sections (n=188 - duplicated) 81% success / 18% D, F, WD (9% W)

Some recent, relevant data FA07 internet: 59 sections; 34% D, F, W FA06 internet: 48 sections; 34% D, F, W FA06: All Bio courses: 22% non-success rate (41% in HY; no full online) FA 06: All Math courses: 29% non-success rate

Title III Fall 2006, CCC is awarded Title III Distance Learning - one of three primary activities For DL: funding supports Blackboard Bootcamps, QAP, and now, online services.

Why online services? 1.We must (look at our DL data) 2.SACS “Students have adequate access to the range of services appropriate to support the programs”

Our timeline Smart Thinking (Aug ‘07) Decision to do it in-house (Oct ‘07) Write proposal (Oct ‘07) Determine high needs courses (Dec ‘07) Math, English, & Science (Bio / A&P)

Our timeline Design the program (Nov - Dec ‘07) Recruit and train tutors (Dec - Jan ‘07) Promote the program (early March ‘08) Roll out tutoring (mid-March ‘08) Fall ‘08: Counseling & Financial Aid Sp ‘09: CAPS

Assessment Quantitative data, such as:  Number of users and time of use;  Persistence: Withdrawals & failures  IN & HY BIO - FA % non-success rate  IN & HY BIO FA % W rate  IN MAT FA %(!)  Retention  Grade distributions

Assessment Quantitative data, such as: Number of users and time of use:  March ‘08 - Nov ‘08:  220 hours - 70 users  85 hours: English/Writing  60 hours: Math  50 hours: Biology  25 hours: Anatomy & Physiology

Assessment Qualitative data, such as interviews & focus groups with:  Students  Tutors  Course instructors

Successes & Challenges “Lisa, I cannot thank you enough (and my GPA thanks you )” “Thank you so much, Lisa. This is perfect.” “Thank you my new best friend, LOL. Will be sure to let you know the grade and comments...” “You are AWESOME! Thanks for all your help!”

Successes & Challenges “I want to commend Brooks, he answered my question very professionally at 3 in the morning… Students at CCC are very fortunate to have this service at their fingertips.” “Don, help! How does a student access the on-line tutoring for math help?”

Successes & Challenges

“I have noticed an increase in s ever since the announcement of online registration (webadvisor). This may encourage students to transition to seeking out online services, in addition to classes.” “What doesn’t work so well is that the instructors don’t use the online feature in any assignments. If the students are not made to use the service, they may be more reluctant to check it out.”

Successes & Challenges “Because who can predict the future? Who knows when I will have an increase in traffic and usage. We're still in the infancy of online everything. It will take awhile for students to get used to the idea of online services. Let them get used to online classes first. That's still in the early stages. “Plus, eventually students will realize that webcam, , or IM is cheaper than a long distance phone call.”

Donald Staub Title III Director Carteret Community College