eReferral Resource Person Training Program

The trend….

Training Overview 1.Role of a resource person 2.Available resources 3.Required tasks 4.General user support 5.Principles of training 6.Training staff 7.Role Play 8.Questions

Role of a Resource Person Assistance & support Liaison between services, PCP & Infoxchange Promote system usage

Available Resources Infoxchange Training Plan Train the Trainer: How we learn, how we teach Resource Person Guidelines S2S eReferral User Manual

Available Resources DHS Victorian Service Coordination Practice Manual Good Practice Guide for Practitioners

Available Resources Websites

Induction of new staff Registration Training User support Password management Ongoing training and general user support Administration Agency contact for eReferral practice matters Tasks

Registration 1.Create Registration: assign username and password Register/Sign In Register for S2S 2.Fax registration form to Infoxchange Resources Need Help? Refer to S2S User Manual Induction of New Staff

Password Management 1.Call / Infoxchange 2.Help to set a secure password when expired Need Help? Refer to S2S User Manual User Support

Managing Internal Processes  Storing Documents  Downloaded SCoTTs  Other forms  Privacy and Consent Policies  Recording of consent (written and verbal)  Information access levels  Intake Processes  Notification Management

User Support Principles of Teaching and Learning Understand how people learn Confucius, in 450BC, said: “I hear and I forget, I see and I remember, I do and I understand” Need Help? Refer to Train the Trainer document

User Support Principles of Teaching and Learning Understand how people learn

User Support Principles of Teaching and Learning Understand Barriers to Learning  IT skill levels  Change management  Lack of training

User Support Principles of Teaching and Learning Know Your Topic  eReferral System  Service Seeker  Service Coordination  Good Practice Guide for Practitioners  State Wide Service Coordination Manual  Information Privacy & Security  DHS website  Information Privacy Act 2000  Health Records Act 2001

User Support Training Staff on eReferral What Should You Teach?  Exporting SCoTT  Scanning documentation  Sending referrals  External referrals (Fax / PKI s)  Processing incoming referrals  Referral management  notifications

User Support Training Staff on eReferral Exporting the SCoTT  Understand your client management system  Demonstrate how to export the SCTT  Manage exported documents  Use resources:  eReferral manual  S2S Website  Agency based hand out  Ensure information is not duplicated

User Support Training Staff on eReferral Scanning  Demonstrate how to use the scanner  Saving / managing scanned documents  Resolution  File size

User Support Training Staff on eReferral Processing Incoming Referrals  Referral Coordinators  Allocation  Status changes  Consolidate internal processes

User Support Training Staff on eReferral Referral Management  Incoming / Sent / Open / Draft  Status changes House Keeping:  Acknowledge sent referrals  Provide adequate feedback  Close incoming referrals  Check notifications

User Support Training Staff on eReferral Notifications  Incoming folder  Service-wide address

User Support Training Staff on eReferral Information Access Levels  KISS – Keep It Simple Stupid!!!  Objective: facilitate shared care Need Help? Refer to eReferral Manual

User Support Training Staff on eReferral Service Records  Find Closed referrals  Service Records - 12 months  All records - 7 years on the servers

User Support Infoxchange / PCP  Implementation support  Phone and support  Training sessions  Users guide S2S Support Helpline:

Service 2 Service – S2S User Support Liz Landray Project Officer Ph Monique Cosgrove Project Officer Ph S2S Support Helpline: Pat Lovelock Infoxchange Project Support Worker Ph:

Service 2 Service - S2S Find out more Thank you! Telephone (03) Mobile Amodha Ratnayeke S2S Projects Manager