Kevin Cook Senior Technology Specialist | Carolinas | Microsoft Corporation Delivering Business Value

Secure Corporate Environment Manage Information Build Connections Improve Operations Enabling People Ready Business Collaborate Act Decide Discover People Proliferation of form factors and networks Corporate knowledge assets Pressure to reduce costs Keep systems up and running Team collaboration Protect against threats

End Users Improve security and compliance Find and use information Optimize desktop infrastructure Enable mobile workforce Windows Vista Key Business Scenarios IT Pros

Large Pharmaceutical Company Windows Vista TCO Engagement Major Benefit Drivers One image with Vista Fewer OS vulnerabilities Service desk re-imaging Improved data management Improved standards compliance Direct Savings 3rd-party software = $5/PC IT Labor = $92/PC Indirect Savings End-User Operations and downtime = $332/PC Total Savings $429/PC Profile (Today) 75,000 PCs, three and four year refresh Standardized Windows 2000 Outsourced (U.S.) High labor rate High compliance costs 19 images

Mobile PCs yield positive ROI Mobile users work on average 3.2 hours per week more than desktop users Gartner, Forrester High Costs of Gathering Information Up to $14K annual opportunity cost per user for inefficient data search IDC End User Productivity In Enterprise Challenges and opportunities Corporate knowledge assets at risk Over 600K laptops lost in US in 2005; 80% of companies’ data on user PCs Safeware Insurance Agency End User Costs – 50% of the TCO hours annually or $2300 average cost on average of end user operations and downtime Gartner Source: Gartner Find and use information Enable mobile workforce

Find And Use Information People ready High performing, reliable PC Self-healing and assisted problem resolution High responsiveness with SuperFetch™ Easy to search and organize your data Fast, integrated desktop search Smart tools to organize information Easy to navigate and search data online Improved browsing with Tabs and Quick Tabs Real time data delivery with RSS feeds discovery Streamlined user experience Advanced productivity and stability with Windows Aero Information visualization with Live Icons

Disk Diagnostics Dynamic Help Search And Organize IE – Tabs, Printing, RSS User Experience

Enable Mobile Workforce Ready for the new world of work Easier to join networks with Network Center Collaboration on shared networks – Windows Collaboration Easier to connect, collaborate, and share Protecting data on laptops with Bitlocker Drive Encryption More secure wireless with support for i More secure and protected on the go Efficient, reliable offline and redirected files Easier sync across PCs, servers and devices Staying in sync Optimized for mobile hardware Better power management; ink/touch improvements Easy access to critical data with SideShow

Network Diagnostics Mobility Center System Recovery Tool (optional)

Windows Vista –User Productivity Gains Up to 20% of indirect costs savings in early customer studies Current Windows Vista Estimated Savings Windows Vista Self Support $633$516$117 UAC; Diagnostics Peer Support $213$121$92 Diagnostics Formal Learning $437$414$23 UAC; Imaging File and data management $103$46$57 Backup, Group Policy End User app development $221$211$10 UI; ease of use Total End User Operations $1,607$1,308$299 Downtime $69$36$33 Self healing; Diagnostics Total End-User Operations & Downtime $1,676$1,344$332 Estimated Annual End User Productivity cost/PC* Large Pharmaceutical Company Direct Savings 3rd-party software = $5/PC IT Labor = $92/PC Indirect Savings End-User Operations and Downtime = $332/PC Total Savings $429/PC *Average WW estimates

IT Efficiency And Security Challenges and opportunities Source: Gartner Improve Security and Compliance Optimize Desktop Infrastructure Increased Focus on Compliance Sarbanes-Oxley, HIPAA, Basel II CIA/FBI Report, 2005 Up to $200/ PC annual support costs Unbootable systems – 9-10% of support calls; network issues – 7% Microsoft, Customer Surveys Best Practices is a Strong Predictor of IT Costs Best practices can help cut up to 70% of desktop IT labor costs Microsoft, Customer Case Studies High Costs to Deploy and Manage PCs $250-$800 annual IT labor costs/PC Gartner High Security Spend 3-5% of the IT Budgets routinely spent on security CIA/ FBI Report, 2005

Improve Security And Compliance Multiple layers of protection Protecting confidential data on PC, directory, and document level Data recovery options with Shadow Copy and snapshot capability Information recovery and protection Protecting user systems with User Account Control Support for Strong User Authentication Identity and access control Safe browsing with IE Protected Mode, Anti-Phishing Resiliency with Services Hardening and Windows Defender Threat and vulnerability mitigation Fundamentally secure platform Secure Development Lifecycle for more secure code Common Criteria certification for better compliance

User Account Control Anti-Phishing IE Protected Mode

Optimize Desktop Infrastructure Technologies, Tools, Best Practices Better manageability with IPv6 support, Quality of Service Network Access Protection restricts unhealthy PCs from network Cost effective networking System Recovery Tool and diagnostics reduce helpdesk calls Better user support - Remote Assistance, Dynamic Help System Driving down support costs Customer driven group policy scenarios Discoverable, XML-based events; better integration with tools Easier desktop management Fewer desktop images; hardware and language independence Advanced deployment tools, app compatibility tools and BDD Reducing deployment costs and complexity

System Image Manager ACT 5.0 GP control of USB Devices Reliability Monitor Event Viewer

Large Pharmaceutical Company *Average WW estimates Current Windows Vista Estimated Savings Windows Vista Desktop management and updating $190$153$37 UAC, Single Image, GP Helpdesk $144$98$46 Diagnostics, UAC IT Planning, incl. security protection $206$192$14 UAC, Service Hardening; other security advances IT –related administration & operations $522$527-$5 Procurement; Training Total IT Labor $1062$970$92 Direct Savings 3rd-party software = $5/PC IT Labor = $92/PC Indirect Savings End-User Operations and downtime = $332/PC Total Savings $429/PC Windows Vista – IT Gains Up to 9% of direct costs savings in early customer studies Estimated Annual IT cost/PC*

Windows Vista – Enabling Best Practices For Higher Cost Savings Best Practice Annual Benefit per PC (IT Costs) Enabling Microsoft Technology 1.OS Standardization$52 Windows Vista WIM Image Management Windows Vista Virtualization 2.Centrally Managed PC Firewall$39 Windows Vista Firewall Active Directory Group Policies 3.Automated Password Reset$29 3 rd Party 4.Users Cannot Install Software$50 Windows Vista User Account Control Active Directory/Group Policies Automated SW Deployment (SMS) 5.Users Cannot Change Settings$30 Windows Vista User Account Control Active Directory Group Policies 6.Automated Software Distribution$26 Active Directory/ Group Policies Windows Vista Installer Systems Management Server (SMS) Up to 69% savings on IT Labor Costs with Windows Vista and Best Practices* *Early Windows Vista Customer Case Studies

Application Compatibility Worldwide Deployment Data Protection New Enterprise Solution Windows Vista Enterprise Includes all the features of Windows Vista Business, plus additional benefits to reduce IT cost and complexity in medium – to large-sized businesses Exclusively available to SA/EA customers Enhanced Data Protection with Windows ® BitLocker™ Drive Encryption Access to all Windows user interface languages (MUI) Virtual PC Express Subsystem for Unix- Based Applications (SUA)

Sept 2005 Developer engagementPDCTimeline Q1 CY 2006 Enterprise engagement Enterprise CTP Q2 CY 2006 Broad engagement Customer Preview Program Partner CTP Dec 2005 Partner engagement November 2006 Business availability January 2007 Consumer and OEM availability Ship

Start Initial Application Compatibility Testing with ACT Preview Windows Vista Latest CTP; Available via MSDN and TechNet What Should You Do? Give Us Your Feedback Evaluate Windows Vista Deployment Tools (WAIK) Participate in REJ Program

© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Find and Use Information People Ready Streamlined User Experience High Performing, Reliable PC Easy to search and organize your data Easy to navigate and search data online Self-healing and assisted problem resolution High responsiveness with SuperFetch™ Fast, integrated desktop search Smart tools to organize information Improved browsing with Tabs and Quick Tabs Real time data delivery with RSS feeds discovery Advanced productivity and stability with Windows Aero Information visualization with Live Icons

Mobile PCs yield positive ROI Mobile users work 3.2 hrs/ week more than desktop users High Costs of Gathering Information Up to $18K annual opportunity cost of inefficient data search End User Productivity In Enterprise Challenges and opportunities Mobility poses unique risks and challenges Over 600K laptops lost in US in 2005; 80% of companies’ data on user PCs End User Costs – 50% of the TCO hours annually or $2300 average/ PC user operations and downtime Find, use, and share information Enabling mobile workforce Windows Vista Source: Gartner MIA ROI

Easier to Deploy and Migrate Desktops Easier Planning and Compatibility Testing Deploying Windows Vista In Enterprise Easier, faster, and more cost effective Easier to Engineer and Build Images Application compatibility engineered into development process and built-in to Windows Vista and 2007 Office Availability of compatibility tools and guidance at release mitigates risk of early adoption Online community for customers, partners and vendors to share testing results – to reduce time spent on application compatibility Language and hardware neutrality of Windows Vista reduces deployment complexity by lowering image count and management costs WinPE, the foundation for deployment, is now available for all business customers Deployment tools provide end-to-end guidance and work in heterogeneous environments across all phases of deployment New, reliable migration engine facilitates faster and simpler user migration and non- destructive imaging enables in- place upgrades Consistent use of Windows Vista migration engine by deployment tools ensures predictability and easy rollbacks Broad, well trained partner ecosystem with proven deployment services further reduces cost and risk Business Desktop Deployment Best Practices Consistent, repeatable methodology Using new Windows Vista and 2007 Office deployment tools Over 20,000 man hours of Microsoft development effort Combined learning from 5 million desktops deployed