John Quirk VP Enterprise Services PSC Group, LLC

 Documents  Databases  Intranet  Internet CONTENT COMMERCE CONTEXT COMMUNITY Discussions Chat Messaging e-Workspace $ Buying/Selling $ Customer Support $ Supply Chain $ Legacy Systems Personalization Roles Search Notifications

The Value of Context Information Command & Control Information “At the Glass” Two Perspectives on Portal Foundation for SOA Understanding the Value role-based in context process- driven Natural, Intuitive, Adaptive User Experience Agenda for Today’s Discussion

Adapted From Joseph Pine; “The Experience Economy” Content Progression Model ™

The Importance of Context Technology does not provide Context Context is a product of Business –Process –KPI’s / Metrics –Business Rules –Roles –Taxonomy Right Time, Right Place, Right Person

Right TIME+ Right PLACE+ Right PERSON + Right INFO+ Right FORMAT + Right CONTEXT = Information Command & Control

Self-service HR ERP Process Integration Search Collaboration Business Intelligence Content Management People Finding Syndicated Feeds Application Integration GOAL An integrated and configurable workplace accessible from anywhere, anytime, via any access method Business Portals In Action

Single Sign On Personalization Customization Navigation Secure Access IT Perspective People Awareness User Perspective Integration at the glass CRM ApplicationERP Application Content Management Collaboration eHR Web Services Syndicated Content Rapid, Role Based Deployment Scalability and Reliability Complicated World : Elegant Interface

Helps users connect applications more easily. Clicking in one portlet sends data to others; works by matching data types to portlet actions. Simplified Integration – Composite Applications

Composite application or view, that delivers services in the form of portlets, within a security rich environment, in the context of a business process Sales Force Automation Customer Relation Management Content Management Collaboration eHR Syndicated Rates E-Forms Composite products Management Dashboards Services Workflows Business Alerts Document Management E-Learning Instant Messaging Communication ERP Information Presence Awareness Natural, Intuitive, Adaptive User Experience role-based in context process- driven Foundation for SOA

Case Study $500M CAT distributor Problem/Pain: Vendor was changing customer facing applications and needed a portal approach to tie it all together Project Overview: WS Portal to ERP Project Benefits: Due to Productivity Editors, increasing sales on line, self service

Bringing Legacy to the Web $300M US Distributor of Conveyor Belts Problem/Pain: Meeting Customer Demand for Access to Order Information Project Overview: WS Portal to ERP Project Benefits: Increased Orders, reduction in Customer Support Costs, Increased Sales of previously unused Inventory

Case Study Recently acquired by Zurich Insurance- Client sells insurance to car dealerships. Problem: manually scorecarding all brokers Project Overview: Dashboard leveraging Websphere Portal to different databases Project Benefits: Delivered $3M to bottom line first 6 months. Sales dramatically improved due to projected revenue based upon Broker’s Portal.

Clear Purpose Clear, Reasonable Scope – Think Weeks instead of months Executive Support Identified Communities of Users Proper Technology Selection Simple to understand and to use Concentrate Early Work on Nuts and Bolts: Directory and User Services Integration Administration Keys for a Successful Project

Portals Provide A single point of personalized interaction with applications, content, processes and people  End-users “get it”: Easy to use  Integration “at the glass  Single Sign-On: Login once & see it all  “One place to go”  Foundation for SOA  Reduced Cost: easier training and deployment Portals provide a Context for a variety of important business systems & processes. Why Portals add Value

Q & A For Additional Information Contact: John Quirk at PSC Group