page16/2/2015 Sirlan Usage and usability considerations for SIRLAN solution success

page26/2/2015 Sirlan Objectives and Method Results - residential service users Results - contractors Conclusion

page36/2/2015 Sirlan Objectives concerning residential users –Identify key factors in residential gateway context –Identify main user activities Generic activities for all services Particular activity groups and interaction styles –Provide recommendations for User acceptance UI design

page46/2/2015 Sirlan Objectives concerning contractors –Meaning of use Evaluate if the concept makes sense for contractors Anticipate potential acceptance Identify main issues to address in order to make the concept accepted

page56/2/2015 Sirlan Objectives concerning contractors –Analysis of practices Analyse contractor practices when installing and configuring a home automation system Anticipate activity evolutions Provide acceptance, design and HMI recommendations

page66/2/2015 Sirlan Users –Selection of representative subjects 18 residential service users 13 contractors (meaning of use diagnostic) 16 contractors (practices analysis)

page76/2/2015 Sirlan Hypotheses elaboration (services, activities, interactions) Scenarios Mock-ups Questionnaires Simulated environment Observation of scenario execution Interviews Method for residential users –Exploratory study

page86/2/2015 Sirlan Method for contractors –Meaning of use study (CAUTIC Method) Structured interviews around the presentation of the concept/product to be evaluated Evaluation based on predefined criteria User profiles

page96/2/2015 Sirlan Method for contractors –Analysis of practices Semi structured interviews Observations of scenario based execution of activities

page106/2/2015 Sirlan Objectives and Method Results - residential service users Results - contractors Conclusion

page116/2/2015 Sirlan Familial use of services –Several individual profiles –Identification for service access –Individual VS familial subscription –Payment methods

page126/2/2015 Sirlan User identification –Method adapted to the need –Users require minimum of effort –Variety of user preferences

page136/2/2015 Sirlan Subscription to services –Help users to find and select services –Factors influencing subscription Information about the service Certification of service providers Price and parameters influencing the price Subscription terms –Subscription feedback

page146/2/2015 Sirlan Service payment –Payment method adapted to context and user ex. classical methods for high amount ex. direct debit for monthly use ex. virtual account or smart card for family use part of the user profile Users do not want their card number being sent through network (even secured)

page156/2/2015 Sirlan Main user concerns (1) –Security Personal data (network, server, service providers) Transactions Home gateway access from the outside –Confidentiality and preservation of private life “Big brother” feeling Data used as marketing means (consumer profiles)

page166/2/2015 Sirlan Main user concerns (2) –Quality of service Reliability and integrity of providers and operators Efficiency –Control Parameters definition Service execution and “life cycle” Private environment

page176/2/2015 Sirlan Interaction with services (1) –Environment challenges User mobility Non traditional physical positions Multi-tasking activities Remote interaction from outside User attitude different in house environment

page186/2/2015 Sirlan Interaction with services (2) –Diversity in services and user activities Direct and postponed control Programming Information and data exchange (user-service) Communication (user-user) Transactions

page196/2/2015 Sirlan Interaction with services (3) –Interaction styles and devices User, context and task + Existing technologies and products Project constraints (price, technical challenge, etc.)

page206/2/2015 Sirlan Interaction with services (4) –Separate UI for each service Clear and simple service access Need for combining some functions Lack of consistency

page216/2/2015 Sirlan Objectives and Methods Results - residential service users Results - contractors Conclusion

page226/2/2015 Sirlan Meaning of use study (CAUTIC Method) –15 criteria evaluating if the user can: assimilate the new technique to its technical expertise integrate the innovation in its current practices appropriate the innovation to his private and professional identity adapt the innovation to his environment

page236/2/2015 Sirlan Gateway installation and assistance service concepts –General results Concepts difficult to understand Confusion between different levels

page246/2/2015 Sirlan Gateway installation and assistance service concepts –Difficulties Global system view WAN (security and reliability) Step by step assistance for installation (big brother feeling), especially for LAN part Confidential aspect of private life for users

page256/2/2015 Sirlan Gateway installation and assistance service concepts –Interests In the form of training for the first installations Hot line service during installation For WAN part only –In the future A way to distinguish from competitors Quality certification

page266/2/2015 Sirlan Analysis of contractor practices –Different contractor profiles Domestic electrician “Domoticist” (Home & Building automation specialist) Product specialist (alarm, window blinds, etc.)

page276/2/2015 Sirlan Analysis of contractor practices Small Systems Advanced Systems Interface (screen & buttons)NoYes Global systemYesNo Computer usingYesNo Remote servicesYesNo Domestic Electrician Domoticist BusNoYes Product Specialist Yes ? ? No ? ? : depends on speciality

page286/2/2015 Sirlan Analysis of contractor practices –Some common concerns Opinion about the residential user Expectation toward manufacturers

page296/2/2015 Sirlan Analysis of contractor practices –Installation activities Physical part (wiring, connecting, etc.) Configuration

page306/2/2015 Sirlan Design considerations for configuration –Language is an important issue –Configuration activity similar to software coding Not an intuitive task Need for a global view of the configuration Need for tools to support the process Different styles and approach –Selection of meaningful information

page316/2/2015 Sirlan Objectives and Method Results - residential service users Results - contractors Conclusion

page326/2/2015 Sirlan Address user/contractor concerns –Ethic rules for service providers –Quality certification –User in control –Security feeling Support user/contractor activities Speak the user language

page336/2/2015 Sirlan User interfaces challenges –Simplicity –Adaptability and flexibility –Consistency