Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Presence & IM in Collaboration Suite Session: 40220

Topics  State of Enterprise IM & Presence Solutions  Oracle Collaboration Suite IM & Presence 1. Real-Time Collaboration Feature set 2. Enterprise class security 3. Real-Time Collaboration Platform Services 4. Standards: XMPP, SIP/ SIMPLE, …  Summary

YAHOO IM  29 million unique Yahoo! Messenger users per month *  17 billion Yahoo! Messenger messages sent per month **  Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN * * Media Metrix, Inc., December 2002 ** Estimates based on Yahoo! internal data in the month of December 2002.

Enterprise IM Usage Survey IM Product/ Service#of Responses % AOL (AIM + ICQ)35 ( )32% YAHOO 24 17% MSN 2422% IBM Lotus Sametime 11 10% Rest 14 19% IM Product/ Service#of Responses % AOL (AIM + ICQ)35 ( )32% YAHOO 24 17% MSN 2422% IBM Lotus Sametime 11 10% Rest 14 19% * Source: 2002 Survey done by The Radicati Group, Inc. What is the ENTERPRISE STANDARD?

Enterprise IM Accounts (millions) Forecast Number of Active IM Accounts TOTAL BUSINESS USE IM Accounts > 1000 Employees Employees < 50 Employees TOTAL CONSUMER USE OF IM Accounts * Source: 2002 Forecast by The Radicati Group, Inc. & IDC What is the ENTERPRISE STANDARD?

Security and Public IM

3 Types of Enterprise IM Use 1.Public IM Service with Gateway – AOL, YAHOO, MSN – Facetime, Akonix, IM Logic, IM Age,… 2.Intra Enterprise IM Only – JABBER, Proprietary, Microsoft, … 3.Complete IM Solution – Secure Intra Enterprise solution with – Optional Gateway to outside world

State of Enterprise IM Products 1.Presence and IM as a separate tool? – After Chat, I call you and do a web conference? 2.Security – Unprotected Namespace: – Private conversations over Public N/Ws in clear text? – Legal liability (NASD Conduct Rule 3101) – Regulatory compliance (SEC Rule 17a-4) – Virus delivery via file transfer! 3.Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to – Presence & IM 4.Standards : What is this?

OCS Real-Time Collaboration Roadmap 1.Presence & IM are features in Real-Time Collaboration  Presence + IM + Web Conferencing 2.Uncompromising Security 3.Real-Time Collaboration Platform Services – IM is the first “Killer App” for Presence – , Files, Calendar, Conferencing, Outlook, ….. – ERP, CRM, SCM, Bots, … 4.Standards: XMPP, SIP/SIMPLE

#1 OCS Real-Time Collaboration roadmap Chat Poll Desktop Sharing Doc. Presentation Voice Streaming Presence Whiteboard Cobrowse IM 2 Way Voice Streaming 2 Way Voice Streaming Adv. White Board Adv. White Board JAVA Console JAVA Console Two-way Video

#1 Real-Time Collaboration Features Available today  Web Conferencing features – All TYPES of Real-Time Conferences  Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard.  Interactive, Web Seminars, Large Broadcasts – E-Business Context  Integrated into the rest of Enterprise Apps – Real-Time Performance  Worlds best: least latency and superior scalability  Details in session: – “Real-Time Collaboration with Oracle Web Conferencing”

Presence Detection D E M O N S T R A T I O N Presence + IM + Conferencing IM Web Conference

#1 OCS Real-Time Presence + IM Deployment IM Consoles Integrating Apps RTC Server #n Collaboration Suite iAS Wireless AOL N/W YAHOO N/W MSN N/W TELCO N/Ws Internet LDAP Directory JABBER N/W

#1 Enterprise IM Clients  Win32 console (Oracle Messenger)  JAVA console (Non-windows platform)  Web Applications  SMS & Wireless Clients  Win32 Applications (Outlook, etc.)  Server Applications (IMAP Server, etc.)  PDAs

#1 Enterprise IM for Wireless  Augment Online Presence with – Location & Device type – Get information from TELCOs world-wide – Use Online Presence information for intelligent Routing of ALERTS  Interoperate IM & SMS Messages  Mobile IM Clients on Pocket PC

#1 Enterprise IM Presence Services  Real-time Presence Updates – Home IM Servers communicate via IPC – Less than 2 seconds latency  Highly scalable for any size company – Partition the workload: Home IM Server – >4000 user per Home IM Server  Integrated OCS: Files, Calendar, , …  Expose using standards: XMPP, SIMPLE,….

#2 Enterprise IM Security  Namespace – Are you (SSO/OID LDAP  Authentication – SSO for Web Applications & WIN32 for IM Consoles – Sites for Inter site authentication – Could deploy with a CA Authority  Communication – SSL for IM Consoles and Web Apps  Policies – Who can see what

#2 Security: Reports + Filters  Reports – Archives for Compliance in Database – Ability to build Records Management Solutions  Filters – What are users saying? – Anything illegal? Electronic Statements Admin & Reports Enterprise Directory Data Archive

#3 Real-Time IM Platform Service  “Real-time presence & message delivery between applications on an IP N/W” RTC Server #n Integrating IM Apps IM Console iAS Wireless Server AOL IM Gateway #1 Collaboration Suite

#3 Real-Time PRESENCE Platform Services Any Web Application Enterprise Manager 11i Business Applications Workflow RTC Server #n Real-Time Presence Data in & out Collaboration Suite

#3. Case Study: Support System  to the Customer and Representative  Presence Indicates the Availability  IM between Customer and Rep  Transiting into Web Conference  Look up Files Workspaces & present the relevant documents  End the Web Conference & IM Session  OCS Real-Time + + Files Use case

#3: Case Study: Learning Management Systems  Presence – “Is an Expert on NETAPP 5000 Available”  IM within the Learning Communities – “Could I chat with NETAPP 5000 User?””  Live Events – “Attend NETAPP 5000 Training”  Archived Events – “Playback NETAPP 5000 Training”  Learning Assistance – “Configuring NETAPP, please help!”  OCS Real-Time + + Files Use case

#3 Case Study: IM BOTs  411Agent – What’s Tom Smith’s number? – What’s the number of our Seattle office mailroom? – What’s our Fedex number? – Remind all meeting participants about the 2pm meeting 10 minutes before it starts.  ServiceAgent – How do I return a product? – How do I install the battery? – Where can I find a repair location?  SalesAgent – What is the status of the contract with NewCo? – How much business did we do with WingCo last month? – What products did we ship to FedCo last year?

Presence Detection D E M O N S T R A T I O N Real-Time Collaboration Services 411 BOT IM BOT Automated Replies

#4 IM Standards Forums OrganizationStatus IETF - SIPSignalingIP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber.org) Mature, Open Source Wireless Village In session OMA Wireless 3G PAM, PARLAY Dissolved OrganizationStatus IETF - SIPSignalingIP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber.org) Mature, Open Source Wireless Village In session OMA Wireless 3G PAM, PARLAY Dissolved

#4 IETF SIP + SIMPLE  Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP  Weakness: the issue is not SIP, it ’ s SIMPLE | diverging interests drive several flavors of SIMPLE  Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP  Threats: large vendors ’ influence

#4 IETF XMPP  Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay  Weakness: IM not infrastructure  Opportunities: grassroots adoption | it works and solves today ’ s need for open IM  Threats: existing proprietary vendors prefer no standards

#4 Standards  Adopt: XMPP, SIP/SIMPLE  Expose Presence via XMPP & SIMPLE  Proliferations of clients – IP Phones – Desktop Clients – Open Source Clients – Etc.

Summary  Oracle Collaboration Suite will offer Enterprise IM with …. 1.Presence & IM features in Real-Time Collaboration  Presence + IM + Web Conferencing 2.Uncompromising Security 3.Enterprise Real-Time Collaboration Services – IM is the first “Killer App” for Presence – , Calendar, Files integrated out-of-the box – ERP, CRM, SCM, Bots, … 4.Standards Compliance: Proliferation of Clients

A Q & Q U E S T I O N S A N S W E R S