Advancing towards Government On-Line Joe Larocque Jacques Roy Session # 3012

Agenda  Introduction  Government of Canada : The goals  Government on Line (GOL) :  The Strategy  High-level Perspective  The Building Blocks  End to End Service  Building Blocks for GOL  Business Model  Technical Infrastructure  Integrated System  Industry Canada’s Grants Business Model  The Government of Canada and SAP  Challenges  Opportunities  Conclusion

Introduction The goals are… Encourage internet use Build a secure and private infrastructure Make Canadian government info and services more accessible Improve service delivery by offering a choice of service delivery Reduce red tape by leveraging the speed and interactivity of the internet Increase resources and knowledge available to Canadians at work and home Establish Canada as a location of choice to conduct business, live and travel Seek feedback from Canadians on how we as government are doing In Short: Government on Line Win the Stanley Cup, eh !! Win the Masters √ Canadians are among the most “connected” in the world. The Canadian government responded to the results of the surveys by establishing goals which would address what Canadians are doing “on line” … e-Business

The GOL initiative will be implemented in 3 tiers - Government On-Line Strategy Tier 1 Government organizations develop their on-line presence including an internet site meeting common look and feel guidelines and provide electronic versions of key documents and forms. Tier 1 Government organizations develop their on-line presence including an internet site meeting common look and feel guidelines and provide electronic versions of key documents and forms. Tier 2 Deliver key federal programs and services securely on-line, encourage end to end electronic service delivery of key services and programs. Promote client centric clustering and integration of information and services amongst service delivery partners. Tier 2 Deliver key federal programs and services securely on-line, encourage end to end electronic service delivery of key services and programs. Promote client centric clustering and integration of information and services amongst service delivery partners. Tier 3 Achieve “Seamless Government”, where services are delivered through client centric portals, and the organization and structure of government becomes transparent to users. Tier 3 Achieve “Seamless Government”, where services are delivered through client centric portals, and the organization and structure of government becomes transparent to users.

High level Perspective GOL Business Model Technical Infrastructure Citizens Canadian Foreign Businesses Canadian Foreign Other Governments Canadian Foreign Government of Canada Departments Agencies Internal Stakeholders Management Employees Integrated Financial System End to End Electronic Service Delivery

End to End Service Delivery End to End Delivery Initiation Processing Response Client Requests Transaction & Includes Financial Information Operational Component of Service/Product is Fulfilled Payment is Processed & Transaction Data Recorded Service, Product, Funds or Receipt is Returned to the Client Reporting Employee or Manager for Reporting & Analysis Employee or Manager for Reporting & Analysis Accounts Receivable E-Payments Grants Management Travel Procurement Process Areas for GOL

Agenda  Introduction  Government of Canada : The goals  Government on Line (GOL) :  The Strategy  High level Perspective  The Building Blocks  End to End Service  Building Blocks for GOL  Business Model  Technical Infrastructure  Integrated System  Industry Canada’s Grants Business Model  The Government of Canada and SAP  Challenges  Opportunities  Conclusion

Building Blocks for GOL  Business Model  A generic business model applicable to all major process areas.  Each process area, depending upon its business, has unique requirements that will impact the business model and the technical infrastructure:  Licences  Food Inspections  Grants & Contributions  Technical Architecture  Must comply with Government wide architecture when dealing with processes that deal with the citizenry (portals, secure channel)  Must comply with departmental architecture when dealing with internal processes (interface to other departmental business systems)  Integrated Financial System  A system linking front line business systems through government central technology infrastructure

Business Model E-Procurement Integrating Supply Chain Government On Line End to End Delivery E-Government / E- Business CRM / Customer Transaction Portals Modern Comptrollership Managing Business Cross-System Reporting Employee / Manager Portals Integrated CRM / Call Centers GOC & External Systems Secure Channel Service Broker Business Processes Systems / Processes Enterprise Application Integration Solution A / R E Payments Grants Travel Procure ment

Technical Infrastructure Secure Channel : Part of the Government Wide infrastructure to support processes dealing with Citizens. Systems Data... Workflow Authent. Mgmt. Session Mgmt. Settlement Profile Secure Store CA Mgmt. Directory Kiosks Web Mobile Client Phone XML Storefront Communication Adapter Client Access Front Channel Platform Back Channel Systems Dept B Data Back Channel Systems Dept C Data Back Channel Dept A EAI Back Channel Data IFMS Data HRMS PS Data Records Data Strategis Data G&C’s Data Reporting Data CRC Data SBLA Data CB Data OSB Data CIPO Data MC Data ICCD Data SITT Back Office Industry Canada

Government of Canada Data CRC Data SBLA Data CB Data OSB Data CIPO Data MC Data ICCD Integrated Financial Systems Integrated Financial Systems Storefront Systems Storefront Systems Storefront to Back Office Data PWGSC Data Secure Channel Data Bank of Canada Data CRM Data HRMS PS Data Records Data G&C’s Data Reporting Data Strategis Data

Industry Canada Business Model for Grants Corporate Services Constituents Grants & Contributions Processes & Systems Grants & Contributions Processes & Systems GOL Segment Processing Segment Financial Services Segment Business Intelligence Segment Program Area Storefront Systems Back Office Systems Secure Channel EDI/DD Corporate Business Intelligence (BI) Receiver General for Canada Initiation Processing Response Reporting

Agenda  Introduction  Government of Canada : The goals  Government on Line (GOL) :  The Strategy  High level Perspective  The Building Blocks  End to End Service  Building Blocks for GOL  Business Model  Technical Infrastructure  Integrated System  Industry Canada’s Grants Business Model  The Government of Canada and SAP  Challenges  Opportunities  Conclusion

Government on Line and SAP… Challenges A little background… SAP R/3 is used by 25 agencies (15 departments), representing over 80% of the dollar value of all financial transactions in the government and is primarily used for finance and materiel management  Because GOL is an additional channel, end to end services will initially be more expensive. Existing services will not be replaced.  Citizens / Clients will expect and demand all government services on line. Certain services will, in the foreseeable future, continue to require personal representation. E.g: Passports, Food Inspection, etc.  The upgrade to Enterprise is limited only to R/3 components available under current license agreements : FI, FM, CO, MM, SD, AA, PM, PS  Because GOL is an additional channel, end to end services will initially be more expensive. Existing services will not be replaced.  Citizens / Clients will expect and demand all government services on line. Certain services will, in the foreseeable future, continue to require personal representation. E.g: Passports, Food Inspection, etc.  The upgrade to Enterprise is limited only to R/3 components available under current license agreements : FI, FM, CO, MM, SD, AA, PM, PS

Government on Line and SAP… Opportunities Add a supplementary service delivery option for citizens / clients Support the financial and materiel side of the Government on Line initiative Review existing Government processes and explore new business processes reflective of an expanding Canadian and world electronic environment Increase efficiency by reducing the paper flow and increasing electronic records management Leverage a powerful tool, SAP, in the managing of Government Business Encourage horizontal versus vertical (or silo) management practices Reduce the eventual cost of service delivery and increase efficiency by applying three principals to the business processes: Simplification, Standardization and Sustainability

In Conclusion… The Government of Canada Business Model for Government on Line must provide effective, secure and timely delivery of end to end service Streamlined business processes will be supported by policies, modernized business practices and front line business systems that enhance the overall delivery of services to clients and citizens GOL requires sound and secure technology Infrastructure Secure Channel offers leading edge technology and state of the art security protection Integrated front and back end systems SAP is the backbone of integrated office systems and, as such, is key to the implementation of GOL across the 15 SAP departments of the Government of Canada. RequirementSolution

Business Model for Grants with SAP Constituents GOL Segment Processing Segment Financial Services Segment Business Intelligence Segment Secure Channel Corporate Services Program Area Receiver General for Canada Grants & Contributions Processes & Systems Grants & Contributions Processes & Systems Corporate Business Intelligence (BI) Initiation Processing Response Reporting Back Office System Storefront Systems

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